In this episode I chat with Claire Boscq-Scott all the way from the Jersey Isle who shares with us her tales, strategies and implementation of her mystery shopping company over the past decade with her clients throughout the UK, Europe, Asia and Africa.
With the launch of her “tell all” book The Secret Diary of a Mystery Shopper, if you have customers this is a must listen.
Link to Book: https://www.claireboscqscott.com/books/the-secret-diary-of-a-mystery-shopper/
Chat About Customer Retention Revolution by Michelle Pascoe
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