Hey CX Nation,
In this week's episode of The CXChronicles Podcast #257, we welcomed Tony Lama, SVP & GM of Product at Avaya based in Morristown, New Jersey.
Avaya gives their customers the freedom to take their business in the directions that benefit them most. They provide the paths for both customers and their employees where every moment big and small can drive in the moment, memorable experiences.
In his role as SVP & GM of Product at Avaya, Tony has spent 25 years training, testing, deploying, supporting, evangelizing, selling, and successfully launching new customer engagement solutions to markets across the globe.
Tony has served in the trenches and is passionate about the humans he leads and has been focused on supporting them on their personal and professional journeys.
In this episode, Tony and Adrian chat through the Four CX Pillars: Team, Tools, Process & Feedback. Plus share some of the ideas that his team at Avaya think through on a daily basis to build world class customer experiences.
**Episode #257 Highlight Reel:**
1. Blending experience vets with new product teammates to drive innovation
2. Building a "Voice of Builder" program into your business
3. Bringing a "start-up" mentality into a big enterprise business
4. Empowering your front line staff to create amazing customer experiences
5. Boiling your product portfolio down to the golden core tools
Click here to learn more about Tony Lama
Click here to learn more about Avaya
Huge thanks to Tony for coming on The CXChronicles Podcast and featuring his work and efforts in pushing the customer experience & customer success space into the future.
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