Hey CX Nation,
We're celebrating a huge milestone with this week's episode. Over the last 6+ years we've captured and chronicled 250 unique episodes & stories with various customer focused business leaders & Founders from across the world.
We decided for this episode to go back and feature some of the best learnings, findings & CTAs from some of our favorite guests over the years & break them out into short-clips across the Four CX Pillars: Team, Tools, Process & Feedback.
Our goal was to aggregate the key learnings & findings for future Founders & Executives to use as a foundation when thinking through how to build and design not only their business but their customer & employee experiences as they scale into the future.
**Episode #250 Highlight Reel:**
1. Pillar #1 Team -- featured guests include:
Alex Ross (Co-Founder & COO at Hire Horatio) in CXCP #198
Lloyd Lobo (Co-Founder & Board Member at Boast + CEO of a new stealth startup) CXCP #208
Vivek Bhaskaran (Founder & CEO at QuestionPro) CXCP #245
Trey Wade (Head of Consumer Experience at Molson-Coors Beverage Company) CXCP #232
2. Pillar #2 Tools featured guests include:
Lee Roquet (CEO at Finch) CXCP #123 & CXCP #238
Kristi Faltorusso (CCO at Client Success) CXCP #169
Somya Kapoor (Co-Founder & CEO) CXCP #199
Lynn Schlesinger (CXO at Forbes) CXCP #241
Craig Tobin (CEO at Ascent Business Partners) CXCP #248
3. Pillar #3 Process featured guests include:
Erik Huberman (Founder & CEO at Hawke Media) CXCP #240
Uku Tomikas (CEO at Messente Communications) CXCP #214
Melissa Kwan (Co-Founder & CEO at eWebinar) CXCP #204
John Spottiswood (Chief Operating & Data Officer at Jerry) CXCP #234
Dennis Yu (CEO of Blitzmetrics) CXCP #135
Deon Nicholas (Founder & CEO at Forthought AI) CXCP #175
Declan Ivory (VP of Global Customer Support at Intercom) CXCP #205
Vasco Pedro (Co-Founder & CEO at Unbabel) CXCP #139
4. Pillar #4 Feedback featured guests include:
Morgan J. Ingram (Founder & CEO at AMP) CXCP #196
Nick Francis (Founder & CEO at Help Scout) CXCP #163
Steve Cornwell (Serial Founder & Investor) CXCP #203
Natalie Onions (VP of Customer Experience at Customer.io) CXCP #190
Bill Staikos (Head of CX at BNY Mellon) CXCP #166
Ethan Beute (Principal Brand Marketing Strategist at Zillow, Follow Up Boss) CXCP #176
Huge thanks to all of the other incredible guests that we've had the fortune of having on the show. Most importantly, thanks to the 10K+ members of the "CX Nation" for tuning into the podcast each and every week and making this show & our business a reality.
We have one ask for all of you that listen to this episode...
Go tell one of your friends or teammates about CXC's content & please invite them to join the CX Nation!
We are just getting started folks, so be on the lookout for more content coming from CXC in 2025.
If you like what you hear in this episode please...
Click here to grab a copy of my book "The Four CX Pillars To Grow Your Business Now" available on Amazon or the CXC website.
And for you non-readers, go check out the CXChronicles Youtube channel to see our content.
Contact CXChronicles Today
- Tweet us @cxchronicles
- Check out our Instagram @cxchronicles
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