Hey CX Nation,
In this week's episode of The CXChronicles Podcast #244 we welcomed Sean Albertson, Founder & CEO of CX4ROCKS based in Castle Rock, CO.
Sean Albertson is a keynote speaker, workshop facilitator, coach and consultant on transforming your customer journey to reduce effort and drive greater customer loyalty.
Sean has developed the ROCKS Strategy that leverages survey programs, operational metrics, text and journey analytics, connected with artificial experience to identify the most actionable insights for your organization. Is it Sean at www.CX4ROCKS.com
In this episode, Sean and Adrian chat through the Four CX Pillars: Team, Tools, Process & Feedback. Plus share some of the ideas that he thinks through on a daily basis to build world class customer & marketing focused experiences.
**Episode #244 Highlight Reel:**
1. What the CX & contact center space looked like in the 1990's.
2. Working on CX & customer support at T-Mobile, Visat, & Charles Schwab
3. Why Customer journeys are similar to river rafting experiences
4. How technology is changing the game rapidly in every business
5. Why customer listening & customer conversations remain paramount
Click here to learn more about Sean Albertson
Huge thanks to Sean for coming on The CXChronicles Podcast and featuring his work and efforts in pushing the marketing, customer experience & customer success space into the future.
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Are you looking to learn more about the world of Customer Experience, Customer Success & Revenue Operations?
Click here to grab a copy of my book "The Four CX Pillars To Grow Your Business Now" available on Amazon or the CXC website.
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