Decode Fintech

Customer service goes beyond just answering emails and phone calls. When managed correctly, every interaction with customers can generate key insights that help grow your business.

In this episode, Steve Amaza, a Customer Success Manager for User Operations at Paystack, speaks about how Paystack uses customer service data to improve the product, the tooling that the team uses to keep up even as the company scales, and the value of e...

What should you know before expanding your Africa-based fintech to more countries?

In this episode, we explore the art and science of launching financial service products beyond your home country, covering everything from how to choose which countries to expand into, to how to hire in different markets, and what to watch out for when incorporating the business.

Our guides through this topic are experienced operators with long experie...

Ghana initially lagged behind other African countries when it came to mobile money adoption, but fast forward to 2020, and Ghana is now the fastest growing mobile money market in Africa. How did the country pull this off?

In this episode, we go deep into the origins of mobile money in Ghana, its early challenges, and how numerous organizations successfully came together to take this technology mainstream.

Among the many guests who he...

Financial technology in Africa is changing at an accelerating rate, and with it, the very nature of business on the continent. To understand what’s actually happening on the ground, you need to hear from the teams in the field. The Decode Fintech Podcast takes you directly to the operators on the frontlines.

As one of the largest payments companies in Africa, the Paystack team is constantly speaking to teams doing amazing work all o...

The Nigerian Fintech space is seeing an explosion of savings, lending and investment platforms.

Today's episode features Odunayo Eweniyi, the Co-Founder and COO of PiggyVest, one of the earliest independent digital savings platforms in Nigeria.

We explore how the idea for PiggyVest was born from a viral tweet, and their journey from being a savings platform, to now, additionally, making investments accessible to every Nigerian.

Nkebet Mesele, Snr Director, Solutions Management, Sub-Saharan Africa at Visa, breaks down Visa QR - their payment product where your camera scans a QR code to pay.

We explore how it evolved to break down the barriers to commerce for businesses across Africa.

01:52 - Nkebet's journey from telecoms to banking to payments

03:22 - Exploring Visa's key offline products for Africa

04:58 - How Visa QR ca...

Bitcoin... Litecoin... Ethereum. Cryptocurrencies continue to dominate the headlines. What's going on in Nigeria's cryptocurrency landscape, how have regulators responded, and what does the future hold?

Our guest today is Timi Ajiboye, co-founder and CEO of BuyCoins, a service that enables users trade cryptocurrencies. Timi shares what he's learned from building one of Nigeria's largest cryptocurrency platforms.

Visa, Mastercard, and Verve. These are currently the dominant card networks in Nigeria. But in September 2018, American Express - the world's largest integrated global payments platform - made waves by announcing their entry into the market.

In this episode, we speak with Catherine Malec, Vice President of Business Development at American Express. Catherine shares a brief history of Amex, what Amex looks for in local partners, a...

Paga is one of a handful of non-bank companies that have succeeded in building a truly mainstream financial product in Nigeria.

Over 11 million Nigerians use Paga's mobile wallet to send and receive money and pay their bills. In 2018, the Nigeria Inter-Bank Settlement System (NIBSS) recognized Paga with an award for being the top mobile money operator, by transaction count, for the third year in a row.

Paga recently celebrated th...

Yemi Atanda, Group Head of ePayments at Guaranty Trust Bank (GTB), takes us behind the scenes of GTB 737, GTB's wildly successful USSD service.

Yemi shares the origin of 737, from how they selected the specific numbers 737, to usage trends, to the wildly successful mass marketing campaign that helped introduce the financial product to everyday Nigerians.

01:06 - Yemi's journey from mechanical eng...

Financial technology in Africa is changing at an accelerating rate, and with it, the very nature of business on the continent. To understand what’s actually happening on the ground, you need to hear from the teams in the field. The Decode Fintech Podcast takes you directly to the operators on the frontlines.

As one of the largest payments companies in Africa, the Paystack team is constantly speaking to teams doing amazing work all ...