One-on-Ones Part 2: Keeping Your Dental Team Aligned & Engaged

Episode Summary:
This week, Sandy is fresh off an energizing Front Desk Pro seminar in Burbank, California—and she’s bringing the heat! Dana and Sandy dive deep into a topic that every dental practice owner and manager needs to master: employee one-on-ones. From handling raise requests to increasing team engagement and reducing turnover, this episode is packed with real-world strategies and scripted verbal skills you can use right away.

Sandy shares how acknowledgment and structure transform the culture of a practice, while Dana brings in heartfelt reminders of how leadership impacts lives beyond the workplace. Whether you’re avoiding tough conversations or want to build a better team dynamic, this episode will give you the confidence (and language) to lead.

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In This Episode You’ll Learn:

• Why repeat attendees at Front Desk Pro are proof that the system works

• What to say when a raise just isn’t feasible right now

• The verbal skill every manager needs when a team member feels unappreciated

• How to handle “she’s doing my job” type complaints without fueling gossip

• The surprising way asking employees to “write it up” filters noise from facts

• How to build review systems that actually get followed through

• Why one-on-ones aren't about raises—they’re about retention, growth, and clarity

• A reflective exercise that helps you lead with legacy in mind 

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📅 Upcoming Event:
🗓️ Front Desk Pro – Philadelphia
📍 May 9, 2025
🎟️ Use promo code SECRETSAUCE (capital S in Secret and Sauce) to save $100 per person
🚨 These sell out—don’t wait!

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🙏 Thank You to Our Sponsors:

➡️ Plan Forward
Plan Forward makes membership plans easy. Their revolutionary platform helps you grow your dental practice, improve patient loyalty, and create predictable recurring revenue. Learn more at planforward.io.