Scoreboard Success: 10 Front Desk KPIs That Drive Production

We’re diving into a topic that separates struggling practices from high-performing ones—your front desk metrics. Dana and Sandy break down the most important KPIs your admin team should be tracking daily, weekly, and monthly. Spoiler alert: if you’re not measuring it, you can’t manage it!

Whether you're brand new to tracking stats or need a refresh to re-energize your team, this episode gives you simple, actionable ways to bring structure and accountability to your schedule, collections, and patient flow.

You’ll learn how to:

✅ Track leading and lagging indicators
✅ Set realistic goals that don’t overwhelm your team
✅ Empower employees to “own” their numbers
✅ Reduce cancellations and no-shows
✅ Create a consistent system for growth—without expensive software

📓 Listener challenge: Grab a notepad (or your phone) and follow along as Sandy walks through the 10 KPIs that every dental front desk should be tracking.

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Key takeaways:

• What gets measured gets managed.

• Metrics don’t remove the human touch—they improve it.

• New patients, calls out, and appointment conversion rates matter just as much as production.

• Use a physical binder to track schedule changes and spot patterns at a glance.

• Sharing goals consistently (not just when things go wrong) builds morale and accountability.

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🔊 Special thanks to our sponsors:
🦷 Plan Forward – Simplify and grow your dental membership plans with ease. Learn more at planforward.io
📣 Identity Dental Marketing – The industry’s go-to for branding, SEO, and growth. Discover how they can elevate your practice at identitydental.com
📞 Mango Voice – Smart, reliable phone systems designed for dental practices. Learn more at mangovoice.com

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📲 Join the conversation!
Share your favorite KPI or ask a practice management question in the Dental Drill Bits Facebook Group — your question might inspire our next epis