Digitization: Changing the Utilities Customer Engagement

The buzz: Power to the people! Mobile devices outnumber people on the planet, as 5.8 billion mobile users–80 % of the world–connect via 8.6 billion devices (Radicati). Predictions: By 2050, electricity, natural gas and water demand will double or triple. Energy and water usage will soar as vehicles and mass transit go electric to transport 10 billion. Implications: The global networked economy needs clean, dependable, affordable electricity. Utilities customers expect more. The experts speak. Robert Thiele, OpenText: “Men have become the tools of their tools” (Henry David Thoreau). Jacqueline Robinson, DTE Energy: “Impossible is just a big word thrown around by small men who find it easier to live in a world they've been given than to explore the power they have to change it (adidas Mission). James McClelland, SAP: “People don't care how much you know until they know how much you care” (Theodore Roosevelt). Join us for Digitization: Changing the Utilities Customer Engagement.