Digital World with Game Changers, Presented by SAP

Digital World with Game Changers, Presented by SAP

Game-changing technology strategies are transformational, exciting and disruptive for a reason. They shake up your status quo. They get you thinking about new ways to scale, compete and grow. They move you in amazing new directions.brbr Join host Bonnie D. Graham as she invites you to take an additional Coffee Break with Game-Changers for our special series on the Digital World. We’ll explore the complete range from the user experience across a wealth of devices right through to how major industries are transforming or reinventing themselves in this Digital Age.brbr Learn how you can become the savvy Leader who takes your company across the finish line as you look ahead to the next wave of business innovation. Digital World with Game Changers, presented by SAP, can be heard live Tuesdays on the VoiceAmerica Business Channel.... Show More

Episodes

July 21, 2015 57 min
The buzz: Is faster ‘smarter”? You don’t need to be a statistician to access sophisticated analytics online and run them incredibly fast. But despite the powerful tools available to all companies, many organizations still spend too much time gathering data and too little analyzing and interpreting it. Will disseminating the tools to all company levels enable superior decisions? Is data quality still a challenge? Are your board’s re...
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The buzz: Peek-a-boo. I see you! With information transparency fuelled by social aka human-created data, the collection and manipulation of our personal data by businesses is ubiquitous, and we’re not happy about it. The challenge is not with social networks, but with data collection policies of businesses that harvest and process data from these networks. What are the ethical and legal implications? Do we have a say? The experts s...
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The buzz: Seriously. Social media is the real deal. How? It can help achieve and surpass your customer support goals. Who says? Key findings from a 1000-company research study. Reality? More service interactions are taking place over social channels. Best results: Integrate social media activity with customer engagement strategies. Ready? The experts speak: Brent Leary, CRM Essentials: “We see our customers as invited guests t...
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The buzz: Privacy. The fabled “360-degree customer insight” is within reach as Marketing enters an era of data science-driven insights. Brands can now understand customers like never before, via internal company data and human-created data from social media, mobile and wearable devices. But can your company build insights while protecting consumers’ privacy and gaining their trust? What should you do before rushing to the “art of t...
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The buzz: Decentralizing. In the industrial age, businesses like railroads and electric power companies grew large because centralizing allowed them to deliver improved services to their markets. Now we’re seeing a paradigm shift fueled by technology-enabled de-centralization. Innovations like 3D printing, the Internet of Things, smart watches, mobile technology and Tesla’s standalone battery to power a home or office – all allow u...
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The buzz: Happiness. Enterprise software has been delivering increased functionality for years, but too often at the expense of ease-of-use. Why? Good design is notoriously difficult and thus not addressed or measured by most IT teams. UX projects are a business investment, where satisfaction must translate into performance to calculate ROI. Should UX be part of project development from the get-go? The experts speak. Jaco Van Eeden...
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The buzz: Boom! Enterprises and organizations worldwide seek to continually innovate and expand their products and services, markets and geographies, customer base—while retaining their existing base, growing revenues, improving productivity, energizing employees. This takes a long time, you say? Not with the cloud, where savvy businesses are creating new offerings at 'supersonic' speed. Actually minutes, days, or weeks vs....
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The buzz: Digital natives. Today’s workforce is rapidly absorbing a new generation of workers raised with personal computers, smartphones and the Internet. Not always comfortable working 9-5 or filling a single org-chart box, these digital natives have a different expectation of work and what technology fundamentally is, compared to previous demographic cohorts. How will they shape your organizational topology and technology landsc...
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The buzz: Headache #999. What is your CXOs’ worst headache today? Redesigning the company from the customer’s lens to create an emotional, social, networked, mobile-first enterprise that appreciates the power of the crowd. Their challenges include intelligently using digital to achieve a profitable customer experience, turning digital investments into business advantages, shaping seamless operations. Can they ensure your company th...
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The buzz: Designing Minds Organizations are realizing that the key to achieving sustainable innovation is to learn and scale creativity by applying design thinking. But successfully bringing design thinking, a culture of innovation and a learning environment to all enterprises, academia and governments worldwide is still a tall order that requires training champions and fostering creative confidence. Will it come together anytime ...
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The buzz: New Era MIT researchers say the invention of the steam engine began the most transformative social development in the last 3000 years. Fast-forward to today’s paradigm shift – the convergence of technologies fueled by innovation accelerators like renewable energy, robotics, cognitive computing, Internet of Things. Is your organization prepared to thrive? The experts speak. Frank Diana, TCS: “We cannot solve our problems...
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The buzz: UX One iPhone puts more computing power in the palm of your hand than all of MIT had a few decades ago. Augmenting this enormous power with near-constant connectivity and expanding it to wearables and other innovations, the mobile revolution has radically redefined our relationship with technology. What’s out? Monolithic apps, heavyweight program suites, perfection and comprehensiveness. What’s in? Lightweight purpose-b...
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The buzz: On the Road Again. Looking to fast-track to the proverbial corner office in a global organization? Three requirements. Be a recognized top talent. Keep your bags packed for off-site travel on a moment’s notice. Smile when relocated to foreign destinations. Sounds like an exciting career, right? Not so much, say the 60% of mobile high-achievers who resign within a year of returning home from a foreign assignment. Could HR ...
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