Sanya Ristic is the Director of Innovation and Client Relations at 2buy1click, the UK’s leading Certified Adobe Commerce & Magento Agency, ranked #1 on Clutch.co. Sanya and her team create and maintain high-performance Magento 2 eCommerce websites that boost sales and improve conversion for their clients across B2B, B2C, and D2C.
AND Sanya’s bought one of her clients along: yes, we’ve got the brilliant Janis Thomas from Look Fabulous Forever back on the show!
Tune in to discover what a truly collaborative, high-trust agency relationship looks like—and how it can transform your eCommerce success.
Hit PLAY to hear:
- How a web agency-client relationship turned into true partnership 🤝
- The one mindset shift that changed everything for Sanya’s agency
- Why your developers should be talking directly to you 👀
- A real-world example of going from 10s to 2s page load time ⚡
- What makes advertorials a secret SEO weapon 🔍
- The emotional (yes, emotional!) side of eCommerce collaboration 💬
Key timestamps to dive straight in:
[03:40] "Finding Mr. Right Unexpectedly"
[08:15] Successful Website Outsourcing Experience
[09:49] Client-Agency Collaboration Dynamics
[13:52] Psychologically Safe Agency Relationship
[18:14] Break Down Communication Silos
[21:02] Podcast Insights: Navigating Business Relationships
[22:25] Listen to Sanya and Janis’ Top Tips!
[27:31] Find out more about 2buy1click https://www.2buy1click.com/
Episode sponsored by 2buy1click. Watch Sanya’s Meet Magento talk on co-creation, experimentation, and co-creating future together https://www.youtube.com/watch?v=ENFydeUcwQk .
Fix your ads with Alvie. Go to https://ecmp.info/alvie and note ‘eCommerce Masterplan’ when you book a demo to enjoy a 3 months free trial.
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