Episode 277: Spring Cleaning for Your Fitness Business: Refreshing Policies & Procedures

What We Cover In This Episode: 

• Why Spring is the perfect time to review and refresh your business operations [0:23]

• How updating your contracts and waivers will ensure you're legally protected and aligned with industry best practices [8:39]

• The way that clear policies on late cancellations, no-shows, and general studio etiquette will create a smoother, more professional experience for everyone [11:25]

• Actionable strategies for streamlining studio operations for peak efficiency [12:48]

• The importance of simplifying onboarding and member communication and the benefits you’ll see as a result of doing this [14:30]

• A reminder to use this time to check your studio supplies, inventory, and equipment to ensure everything is in top shape [16:08]

• Tips for assessing your studio software to ensure it is properly supporting your business growth and efficiency [21:14] 
  
  

Quotes:

“Liability waivers and membership contracts are not supposed to be fun, short, easy reads. You know, the more you can pull out the legalese and the more you can humanize the waiver so people can actually read it is wonderful, but it shouldn't be so short and sweet to the point that you're making yourself vulnerable.” [Nick, 5:59] 

“Simplify onboarding and member communication. So, are new clients getting all the information they need up front and creating an automated welcome email sequence? I think this is, you know, that drip campaign we talked about earlier, separating out of those, what's an email, what's a text, what's fluff and what's important.” [Nick, 14:33] 

 “Spring is a perfect time to do a deep clean, not just for your physical space but for your business operations too. Updating contracts and waivers keeps you protected, and streamlining operations boosts efficiency and leveraging tech makes you work smarter and not harder.” [Nick, 23:38]

LINKS: 

Lisa Fraley 

Matthew Becker (Gym Lawyers)

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Episode 143: Industry Tea with Connie Holen 

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