What We Cover In This Episode:
-
Why your studio's demand should dictate your no-show and late-cancel policies [4:35]
-
Tips on how to select a penalty that deters repeat offenders without alienating your best members [6:36]
-
The key ways in which waivers can be a powerful tool for formalizing your policies [9:01]
-
How to use automated notifications and your client communication channels to ensure members are always aware of your policies [15:30]
-
Why it's crucial for your entire team to understand and enforce your policies in the exact same way [15:49]
-
The reasons that making your policies as black and white as possible is the ultimately the best strategy to put in place [19:28]
Quotes:
“Choose a penalty that deters repeat offenders without alienating members. So it's not really going to be your best members that you're thinking about with this, you kind of have to think of your worst members when you're thinking about this.” [Nick 6:36]
“If you update your cancellations polices, add a new waiver, [or] if you just have studio policies in general…all of these things can be in a waiver called ‘your studio policies.’” [Megan, 9:04]
“Call them studio policies, call them studio etiquette, this is how we protect our culture at the studio so we can create a welcoming environment.” [Nick, 10:16]
LINKS:
Learn More About All of Our Partners (Including LoopSpark and LenzVU) & Get Exclusive Offers
Visit the fitDEGREE Knowledge Base
Send Megan Your Playlist or Discuss the Podcast Here!
fitDEGREE’s Business Portal
https://calendly.com/fitdegree-support
https://www.instagram.com/fitdegree/
https://www.instagram.com/fitspot_guru/
https://www.fitdegree.com/blog
https://www.youtube.com/channel/UChJ5rK6zWPXjbxtUQx3ys9Q
https://www.tiktok.com/@megan_fitdegree
Popular Podcasts
CrimeLess: Hillbilly Heist
It’s 1996 in rural North Carolina, and an oddball crew makes history when they pull off America’s third largest cash heist. But it’s all downhill from there. Join host Johnny Knoxville as he unspools a wild and woolly tale about a group of regular ‘ol folks who risked it all for a chance at a better life. CrimeLess: Hillbilly Heist answers the question: what would you do with 17.3 million dollars? The answer includes diamond rings, mansions, velvet Elvis paintings, plus a run for the border, murder-for-hire-plots, and FBI busts.
Crime Junkie
Does hearing about a true crime case always leave you scouring the internet for the truth behind the story? Dive into your next mystery with Crime Junkie. Every Monday, join your host Ashley Flowers as she unravels all the details of infamous and underreported true crime cases with her best friend Brit Prawat. From cold cases to missing persons and heroes in our community who seek justice, Crime Junkie is your destination for theories and stories you won’t hear anywhere else. Whether you're a seasoned true crime enthusiast or new to the genre, you'll find yourself on the edge of your seat awaiting a new episode every Monday. If you can never get enough true crime... Congratulations, you’ve found your people. Follow to join a community of Crime Junkies! Crime Junkie is presented by audiochuck Media Company.
Stuff You Should Know
If you've ever wanted to know about champagne, satanism, the Stonewall Uprising, chaos theory, LSD, El Nino, true crime and Rosa Parks, then look no further. Josh and Chuck have you covered.