What We Cover In This Episode:
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Why the chat feature was removed from the FitDegree app, and how it strayed from the original goal we had for it [3:12]
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The timeline and impact of the chat feature's removal, including details on what will and won't be affected by the change [11:26]
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How studios can find alternatives for client communication now that the in-app chat is being removed [13:20]
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The best platforms for internal communication, and why they are better than in-app chat for staff [14:41]
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How to communicate this change to your members to keep the transition professional and positive [16:25]
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The way to address complaints from clients who are unhappy about losing the chat feature [17:14]
Quotes:
“The client-facing app is good enough for where it needs to be, and we've got to get back to where we started, of solving studio owner problems and focusing on that.” [Nick, 6:58]
“I would rather spend those months building out something like a sub-management tool that is actually solving a problem instead of trying to force this novelty feature to work.” [Nick, 10:55]
“Announcements and text messages is where you should have been before the chat, and that is where we are suggesting you go back to after the chat [removal].” [Nick, 14:33]
“This is a decision that we felt like we had to make to be a better software platform and for our studios to be better business owners.” [21:38]
LINKS:
Learn More About All of Our Partners (including LoopSpark & LenzVU) & Get Exclusive Offers
Visit the fitDEGREE Knowledge Base
Send Megan Your Playlist or Discuss the Podcast Here!
fitDEGREE’s Business Portal
https://calendly.com/fitdegree-support
https://www.instagram.com/fitdegree/
https://www.instagram.com/fitspot_guru/
https://www.fitdegree.com/blog
https://www.youtube.com/channel/UChJ5rK6zWPXjbxtUQx3ys9Q
https://www.tiktok.com/@megan_fitdegree
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