What We Cover In This Episode:
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Why you must ensure every studio has the core safety tools on site [3:17]
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The key reasons that your staff should be equipped with basic emergency training [3:32]
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What to consider when building a culture of awareness and prevention [4:09]
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How to identify the non-negotiables that every studio should keep in its space [7:42]
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The importance of providing baseline training for all staff [8:01]
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The way to create clear protocols so safety becomes second nature, not an afterthought [9:11]
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A reminder to make sure to have the must-have tools on-site, such as a first aid kit, AED, and fire extinguishers [9:28]
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Why staff training should include essential certifications like CPR [13:29]
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How safety should be a core part of your communication with clients too [16:33]
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What happens when you conduct regular maintenance and reviews of all safety protocols and equipment [18:22]
Quotes:
“It is kind of a space to differentiate amongst other studios but also amongst clubs that have classes or franchises in particular…[it shows[ you’re really clean and prepared for accidents to happen.” [Nick, 17:04]
“We can talk about how much people hate role playing for sales. I imagine how much they hate doing role playing for safety, but there is really no way to reenact it other than getting reps in, simulated reps in.” [Nick, 21:08]
“It’s a boring and scary side of the business, but it is super important and it could be a differentiator for you in the area. If something happens at one place and they don’t handle it so well, and something happens at your place and you do handle it well, it’s going to build up a lot of trust and certainty.” [Nick, 21:57]
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