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Putting yourself in a patients shoes isn't just cliche, it's magically revealing. As a patient, the system of healthcare is wrought with compliance, liability, legality that complicate and get in the way of focusing on the person. These 3 questions set the stage for improved outcomes - for the patient.
Too often the patient gets lost in the system and with procedures that are built for the masses rather than individuals. Asking a couple simple questions that matter to the patient have taught me over time what matters most to patients. Fill your practice with happy patients by keeping it about them.
This episode take home:
For patients, hold steadfast in your values and expectations even if the system is broken.
Doctors, providers, care givers...ListZEN with both ears and stay present, you're being asked to solve a problem.
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