Game-Changing Retail Leaders, presented by SAP

Game-Changing Retail Leaders, presented by SAP

Who are the Retail Radicals? Seismic shifts are occurring across all consumer-facing industries as a result of a new consumer culture empowered by technology. And a new breed of leaders is emerging from traditional retailers and brands who understand the “new normal”, and who are making meaningful changes in their organizations to disrupt the status quo. These ‘Retail Radicals’ have the courage, conscience and creativity to champion innovation. They are the change agents who anticipate the future, recognize macro trends, and snap their companies out of being stuck in the past, to rethink business models. They innovate game-changing partnerships, cultural shifts, sustainability strategies and technologies to create new consumer-engagement value propositions. Join host Bonnie D. Graham as she invites you to take an additional Coffee Break with Game-Changers for our series on how radical change agents are redefining the “new normal” on Game-Changing Retail Leaders, Presented by SAP.... Show More

Episodes

November 27, 2019 54 min
The buzz: “Researchers have recently coined the term 'enclothed cognition' to describe the impact that clothes have on mood and health” (Emily Matchar). No one in a retail store bats an eye if you ask where the Petit or Plus sizes are. But can they direct you to the adaptive clothing racks? Maybe not…yet. Niche and major fashion houses are starting to pay attention to 1B consumers with disabilities who are eager to invest ...
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The buzz: “Living a meaningful, happy life is about creating, sharing and capturing memories earned through experiences that span the spectrum of life’s opportunities” (eventbrite-s3.s3.amazonaws.com). We love memorable moments like the birth of a child, winning the lottery, and peanut butter in aisle 7. Now as consumers we are rewarding the companies that “get” their needs and desires. Message to retailers: Go past the focus on pr...
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The buzz: “Me and Mrs. Jones We got a thing goin' on” (Billy Paul, 1973). Fast-forward to 2019. The disruptive “Mrs. Jones” has tasted the digital grocery experience – order online, pick up in-store – and now she demands more from her storefront grocer. How to make her a loyal fan? Don’t chase Amazon’s bells and whistles. Ensure your on-site butcher, florist and baker deliver an experience that lets her serve healthy meals to h...
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Mark as Played
The buzz: “Me and Mrs. Jones We got a thing goin' on” (Billy Paul, 1973). Fast-forward to 2019. The disruptive “Mrs. Jones” has tasted the digital grocery experience – order online, pick up in-store – and now she demands more from her storefront grocer. How to make her a loyal fan? Don’t chase Amazon’s bells and whistles. Ensure your on-site butcher, florist and baker deliver an experience that lets her serve healthy meals to h...
Share
Mark as Played
The buzz: “Researchers have recently coined the term 'enclothed cognition' to describe the impact that clothes have on mood and health” (Emily Matchar). No one in a retail store bats an eye if you ask where the Petit or Plus sizes are. But can they direct you to the adaptive clothing racks? Maybe not…yet. Niche and major fashion houses are starting to pay attention to 1B consumers with disabilities who are eager to invest ...
Share
Mark as Played
The buzz: “Living a meaningful, happy life is about creating, sharing and capturing memories earned through experiences that span the spectrum of life’s opportunities” (eventbrite-s3.s3.amazonaws.com). We love memorable moments like the birth of a child, winning the lottery, and peanut butter in aisle 7. Now as consumers we are rewarding the companies that “get” their needs and desires. Message to retailers: Go past the focus on pr...
Share
Mark as Played
The buzz: “…Customer-intimate companies are willing to spend now to build customer loyalty for the long term” (hbr.org/1993/01/). As retailers react to the market’s instant gratification expectations, the pressure to move closer to customers physically and digitally is straining their legacy supply chain processes that were built for mass efficiencies. How can retailers create a frictionless supply chain with outsourced providers a...
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Mark as Played
The buzz: “Me and Mrs. Jones We got a thing goin' on” (Billy Paul, 1973). Fast-forward to 2019. The disruptive “Mrs. Jones” has tasted the digital grocery experience – order online, pick up in-store – and now she demands more from her storefront grocer. How to make her a loyal fan? Don’t chase Amazon’s bells and whistles. Ensure your on-site butcher, florist and baker deliver an experience that lets her serve healthy meals to h...
Share
Mark as Played
The buzz: “Researchers have recently coined the term 'enclothed cognition' to describe the impact that clothes have on mood and health” (Emily Matchar). No one in a retail store bats an eye if you ask where the Petit or Plus sizes are. But can they direct you to the adaptive clothing racks? Maybe not…yet. Niche and major fashion houses are starting to pay attention to 1B consumers with disabilities who are eager to invest ...
Share
Mark as Played
The buzz: “Fashion has stumbled along for years without a particularly influential infusion of new ideas. But all of that is changing, and it is happening quickly (Nadya Khoja www.business.com). The barriers to entry for new fashion houses continue to drop. Digitally native fashion companies arrive with little to no legacy process or technology issues, able to scale fast to beat the big companies. But regardless of size, they all h...
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The buzz: “The odds of going to the store for a loaf of bread and coming out with only a loaf of bread are three billion to one” (Erma Bombeck). In the battle for the future food shopper, no grocery area is more important or relevant than fresh foods. Why? Anyone can sell a box of Cheerios. It’s the fresh produce, meat, seafood and service deli/bakeries that make or break a good meal. Who can deliver “center-of-the-plate” dinner ...
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March 27, 2019 55 min
The buzz: “Fashion has stumbled along for years without a particularly influential infusion of new ideas. But all of that is changing, and it is happening quickly (Nadya Khoja www.business.com). The barriers to entry for new fashion houses continue to drop. Digitally native fashion companies arrive with little to no legacy process or technology issues, able to scale fast to beat the big companies. But regardless of size, they all h...
Share
Mark as Played
The buzz: “Content is king but engagement is queen and she wears the pants”?(Howard Mittman). Technology has infused itself across how consumers expect to engage with retailers and vice versa – in Fashion more than any other industry. Why? Fashion retailers need technology to achieve creation-to-reuse sustainability; hyper-personalization; hyper-responsive manufacturing, supply chain, just-in-time delivery; instant insight into inv...
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Mark as Played
The buzz: “Content is king but engagement is queen and she wears the pants”?(Howard Mittman). Technology has infused itself across how consumers expect to engage with retailers and vice versa – in Fashion more than any other industry. Why? Fashion retailers need technology to achieve creation-to-reuse sustainability; hyper-personalization; hyper-responsive manufacturing, supply chain, just-in-time delivery; instant insight into inv...
Share
Mark as Played
The buzz: “The odds of going to the store for a loaf of bread and coming out with only a loaf of bread are three billion to one” (Erma Bombeck). In the battle for the future food shopper, no grocery area is more important or relevant than fresh foods. Why? Anyone can sell Cheerios. It’s the produce, meat, seafood and service deli/bakeries that make or break a good meal. Traditional grocers say they and only they can deliver center-...
Share
Mark as Played
The buzz: “The odds of going to the store for a loaf of bread and coming out with only a loaf of bread are three billion to one” (Erma Bombeck). In the battle for the future food shopper, no grocery area is more important or relevant than fresh foods. Why? Anyone can sell Cheerios. It’s the produce, meat, seafood and service deli/bakeries that make or break a good meal. Traditional grocers say they and only they can deliver center-...
Share
Mark as Played
The buzz: “The customer’s perception is your reality” (Kate Zabriskie). In five years, the traditional vs. digitally-enabled retail gap has narrowed to be more customer-aligned. Retailers have new digital opportunities to give Millennials and Gen Z’ers want-based products that deliver customer experiences over broad product selection, and authenticity and personal connection over price. Digitally-driven internal collaboration enabl...
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The buzz: “…everyone in the world of retail, large or small, needs to ensure that they can keep up. That's why we keep on hearing about the need for ‘agility’ and ‘flexibility’ in the sector” (jimcarroll.com). Retailers today need to build from the ground up, ensure processes and technology are agile enough to adapt with growth, and keep innovating to stay consumer-relevant and globally competitive. Whew! Reality check: in the ...
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The buzz: “Like most retailers, we don’t know exactly where we will land at the end of it but our curiosity and willingness to create will be a guide for us” (Jesper Brodin, CEO, Ikea). If you believe media predictions of the coming apocalyptic end of traditional legacy retail, don’t! Our panel of experts say we are actually in a three-act retail renaissance: tech-driven chaos for all, destruction for many; “the fog of war” liftin...
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The buzz: “The sooner we drop the ‘e’ out of ‘e-commerce’ and just call it commerce, the better” (Bob Willett). Retail is changing, with digital shopping, personalized experiences and subscription services turning the industry upside down. How can today's retailer become and remain a game-changing leader? Simply be open to new ways of thinking and doing to overcome these dramatic shifts and pull out in front of the laggards. Ou...
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