Game-Changing Utilities of the Future, Presented by SAP

Game-Changing Utilities of the Future, Presented by SAP

Game-changing technology strategies are transformational, exciting and disruptive for a reason. They shake up your status quo. They get you thinking about new ways to scale, compete and grow. They move you in amazing new directions. Join host Bonnie D. Graham as she invites you to take an additional Coffee Break with Game-Changers for our special series on Game-Changing Utilities of the Future. We’ll explore the complete range from the customer experience to the digital workforce and how the utilities industry is transforming or reinventing themselves in this Digital Age. Learn how you can become the savvy Leader who takes your company across the finish line as you look ahead to the next wave of business innovation. Game-Changing Utilities of the Future, presented by SAP, on the VoiceAmerica Business Channel.

Episodes

November 23, 2017 58 mins
The buzz: “Consumers do not necessarily want to know how blockchain, specifically, benefits them. They just want to know that their power will stay on regardless of who it comes from and … the correct amount of electricity used was billed” (Seyi Fabode). Blockchain is a potential major disruptor for the energy industry. Applications are being explored globally and a new ecosystem of energy startups is emerging. There is no defined...
Mark as Played
The buzz: “Consumers are not very tied with their utilities because they have very little interaction” [Abhay Gupta, Bidgely). In-memory computing, Artificial Intelligence, Machine Learning, Distributed Energy, oh my! Utilities can choose to embrace and take advantage of new opportunities sparked by such technology innovations – or stubbornly ignore them and attempt to maintain the status quo. But when you get down to basics, even...
Mark as Played
The buzz: “Consumers are not very tied with their utilities because they have very little interaction” [Abhay Gupta, Bidgely). In-memory computing, Artificial Intelligence, Machine Learning, Distributed Energy, oh my! Utilities can choose to embrace and take advantage of new opportunities sparked by such technology innovations – or stubbornly ignore them and attempt to maintain the status quo. But when you get down to basics, even...
Mark as Played
The buzz: “A friend contacted a local utility district to get water connected to his new house.. how he could electronically make his request. He could not” (Nathaniel Sheik, SoftSmiths). Utility customers today are smarter and more demanding than ever. Why? The emerging “energy prosumer” brings new levels of awareness and concerns about environmental and energy sustainability, reliability and pricing to utility-customer interactio...
Mark as Played
The buzz: “The International Energy Agency expects global energy demand to increase by 37% by 2040…utility companies are finding solutions thanks to the Internet of Things” (Andrew Meola). Yes! IoT is rescuing struggling Utilities. How? By enhancing renewable energy from solar and wind, boosting energy efficiencies with smart grids, smart meters, and home automation systems, and giving Utilities data to analyze and improve operatio...
Mark as Played
The buzz: “We believe that energy utilities have an important role to play in ‘smart city’ initiatives” (ScottMadden). Smart city digital transformation stories are often about utilities-based municipal environmental services like electric mobility, smart grids, and even smart bins. To turn potential into practice, a city must embrace omni-channel citizen experience, harness assets and Internet of Things, engage smarter workforces,...
Mark as Played
The buzz: “From alternative fuels to electric vehicles, smart cities depend on smarter movement of people and goods” (www.bv.com). Ah, smart cities! What makes them tick? Many innovative scenarios of digital transformation are utilities-based municipal waste and environmental services such as electric mobility, smart grids, and smart bins. But many cities are challenged to turn potential into practice. Five pillars to consider: cit...
Mark as Played
The buzz: “Imagine a world in which nothing gets thrown away. It’s about much more than just recycling” (Shane Ferro, 05/12/16). The circular economy is gaining traction and awareness, as evident in the recent announcement of a €24 billion EU Circular Economy Package. It’s an attractive concept, promising the efficient (re-)use of resources and a strong business case. However, many companies are challenged to turn the potential in...
Mark as Played
The buzz: “Consumers do not necessarily want to know how blockchain, specifically, benefits them. They just want to know that their power will stay on regardless of who it comes from and … the correct amount of electricity used was billed” (Seyi Fabode). Blockchain is a potential major disruptor for the energy industry. Applications are being explored globally and a new ecosystem of energy startups is emerging. There is no defined...
Mark as Played
The buzz: “Your hires are only as good as your hiring process and those responsible for making hiring decisions” (Roberta Matuson).Digitization is a major disruptor throughout the utilities industry, with the impact on the workforce front and center. With an estimated 30-50% of utilities workers eligible for retirement within the next decade, the industry is facing a serious workforce shortage. The biggest challenge in all this is ...
Mark as Played
The buzz: “The thing I lose patience with the most is the clock. Its hands move too fast” (T. Edison). Lamplighters were made obsolete by the emergence of electricity. Utilities now face new disruption, with digitization impacting their aging workforce and how they work. Utilities have two choices: continue the well-worn path until the road runs out, or innovatively pave the way for a new future. The experts speak. James McClelland...
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The buzz: “We believe that electricity exists, because the electric company keeps sending us bills for it, but we cannot figure out how it travels inside wires” (Dave Barry). Utilities are facing immense pressure to do more for less. New entrants in the marketplace are pressing traditional Utilities to adopt new service delivery approaches or risk stagnant or declining revenue and margins. Digitalization of customer engagement, as...
Mark as Played

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