This Ain't Your Grandmother's Utility Anymore

The buzz: “We believe that electricity exists, because the electric company keeps sending us bills for it, but we cannot figure out how it travels inside wires” (Dave Barry). Utilities are facing immense pressure to do more for less. New entrants in the marketplace are pressing traditional Utilities to adopt new service delivery approaches or risk stagnant or declining revenue and margins. Digitalization of customer engagement, asset management, and financial optimization is pushing Utilities to rethink business models to drive revenue growth without employee growth. Is it doable? The experts speak. James McClelland, SAP: “There is nothing more difficult to take in hand, more perilous to conduct, or more uncertain in its success, than to take the lead in the introduction of a new order of things” (Machiavelli). Jill Feblowitz, Feblowitz Energy Consulting: “You must do the things you think you cannot do” (Eleanor Roosevelt). Join us for Ain’t Your Grandmother’s Utility Anymore.