In this episode of Generations at Work, host Susan Davis is joined by Dr. Tim Elmore and Chick-fil-A owner-operator Zach Thomas to explore the challenges and rewards of leading a multigenerational workforce in the quick service industry. Zach shares engaging stories from his restaurant, highlighting memorable moments of intergenerational teamwork and the importance of building relationships across age groups. The discussion dives into strategies for connecting with both seasoned employees and younger team members, emphasizing emotional intelligence, tailored leadership, and the balance between results and relationships. Listeners will gain valuable insights into fostering connection, encouraging collaboration, and creating a workplace culture where every generation can thrive—making this episode a practical resource for leaders navigating diverse teams.
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