Lessons learned scaling to 38 states with Mike Kalis

Welcome to the Good Life Property Management podcast! I’m your host, Steve Welty. This is a show for property management entrepreneurs who want to build not only great business, but also great lives. I’m here to help you gain the freedom to live life on your own terms while creating a positive impact in the world. Please check out Steve Welty's Music!

Today I have Mike Kalis on my show. He is the managing partner of Marketplace Homes which manages 3000 properties in 38 states across the US. He started Marketplace Homes over 10 years ago and has successfully scaled his business.

I talk with Mike about his early years, where he came up with the idea for Marketplace Homes, and his experiences with growing a business: the do’s and don'ts of moving your company from point A to point B, what Mike is interested in right now, what tools he is using to expand his business and how he operates his sales team.

In This Episode:

[02:05] How Mike engineered agreements for leasing and selling properties.

[03:07] Where Mike came up with the idea for his business.

[03:43] Mike’s early years selling properties and creating good profit margins.

[05:27] The different ways Mike scaled his business to 38 states.

[05:55] Growing your business too fast.

[07:05] Technology considerations Mike thinks about when scaling his business.

[08:15] How to become the “most hated broker”.

[09:16] Mike’s latest business tools he likes using.

[13:03] How Mike’s team handles and processes leads for his sales team.

[14:20] Mike does almost everything over the phone.

[16:15] Who Mike works with and his competitive advantage.

[16:48] Where the best leads come from for Mike.

[19:16] How Mike accrued over 1000 Google reviews.

[25:32] Losing bad when you have big numbers.

[34:15] Three major attributes to Mike’s success and downfall.

[36:28] A day in the life of Mike Kalis.

[38:07] Mike’s leadership team, their roles and what they do.

[39:52] What’s exciting Mike right now.

[49:37] Benchmarks Mike has hit pertaining to customer service.

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