Join Jeff and Daniel Viduya in this engaging podcast episode as they dive into the importance of authentic customer service.
With Daniel's personal experiences as a customer, they discuss how businesses should prioritize customer experience in all interactions. Learn about the innate behaviors of good manners and empathy, and hear about exceptional customer service experiences.
They also touch on the significance of behavior in customer service and how KPIs can be used to measure it. This podcast emphasizes the value of authenticity and empathy in creating a great customer experience. In addition, they also discuss the importance of failed payment recovery, offering valuable insights on how businesses can turn failed payments into opportunities for improving customer relationships.
Don't miss out on this informative episode!
Connect with Jeff - https://www.linkedin.com/in/jeffkushmerek/
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I’m Jay Shetty host of On Purpose the worlds #1 Mental Health podcast and I’m so grateful you found us. I started this podcast 5 years ago to invite you into conversations and workshops that are designed to help make you happier, healthier and more healed. I believe that when you (yes you) feel seen, heard and understood you’re able to deal with relationship struggles, work challenges and life’s ups and downs with more ease and grace. I interview experts, celebrities, thought leaders and athletes so that we can grow our mindset, build better habits and uncover a side of them we’ve never seen before. New episodes every Monday and Friday. Your support means the world to me and I don’t take it for granted — click the follow button and leave a review to help us spread the love with On Purpose. I can’t wait for you to listen to your first or 500th episode!