Digital Front Door and Epic UGM - Healthcare IT Today Podcast Episode 175

For the 175th episode of the Healthcare IT Today Podcast, I am joined not only by our usual co-host, Colin Hung, but also by Brittany Quemby to discuss the digital front door experience and Epic UGM! We kick this episode off with Brittany sharing a recent experience she had in the ER for a personal look at the digital front door experience. We also analyze whether there was any automation during her ER stay. Next, we share what digital front door tech we wish our providers had. 

Epic’s annual UGM conference ended a couple of weeks ago, and thankfully, I was able to attend. I share my experience being at the conference, as well as what the big takeaway from a digital front door perspective was. Lastly, we conclude this episode by discussing our thoughts on Epic’s announcement for a single sign-on for patients into MyChart (See also our interview with Epic about MyChart), allowing you to log in with the same credentials no matter which provider you go to.

Here’s a preview of the topics and questions we discuss in this episode:

• Brittany, you recently had to go into the ER and see your family doctor because your son had a medical issue. What was your digital front door experience like? Was there any automation at all?
• What digital front door tech do you wish your providers had?
• John, you just got back from the Epic UGM. What was that like? What was the big takeaway from a Digital Front Door perspective?
• There is a lot of buzz about Epic’s announcement for a single sign-on for patients into MyChart – so no matter which provider you go to, you can log in with the same credentials. What’s your take on that?

Now, without further ado, we’re excited to share with you the next episode of the Healthcare IT Today podcast.

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If you work in Healthcare IT, we’d love to hear where you agree and/or disagree with the perspectives we shared. Feel free to share your thoughts and perspectives in the comments of this post, in the YouTube comments, with @Colin_Hung or