When Seniors Say No: Expert Strategies for Addressing Home Care Objections

Send us a text

The most challenging moment in home care isn't finding clients—it's when you're sitting across from a hesitant senior who firmly believes they "don't need help." This candid discussion among veteran home care professionals reveals the psychology behind resistance and provides actionable strategies for turning objections into agreements.

When you walk into a senior's home for an assessment, you're likely to encounter pushback. Industry experts share that approximately 85% of seniors initially resist home care, regardless of how evident the need may be to their families or healthcare providers. The resistance isn't stubbornness—it's rooted in fear, pride, and a generation's deeply held values about independence.

This masterclass breaks down the most common objections with remarkable clarity: "I don't need help," "I'm not ready yet," "I don't want strangers in my house," "It's too expensive," "My family should take care of me," and "I've had bad experiences before." For each objection, the conversation offers tested language, thoughtful reframes, and psychological insights that transform the dialogue from confrontational to collaborative.

Particularly powerful is the discussion around family caregiving. When seniors insist their children should care for them, the experts suggest explaining how professional caregivers actually enhance family relationships by allowing daughters and sons to be family again—not exhausted caregivers. As one specialist notes, "When your daughter visits, she can just be your daughter instead of someone rushing through tasks."

The financial conversation is equally nuanced, with the profound reminder that many seniors have "saved for a rainy day" their entire lives—and sometimes, you need to gently point out that "it's raining now." This perspective shift helps seniors understand that using resources for quality care is precisely what their savings were intended for.

Ready to transform your assessment approach? Listen for practical communication techniques that build trust, validate concerns, and guide seniors toward accepting the help they need while maintaining their dignity and control.

Continuum Mastery Circle Intro

Visit our website at https://asnhomecaremarketing.com
Get Your 11 Free Home Care Marketing Guides: https://bit.ly/homecarerev

Episode Transcript

Speaker 1 (00:00):
Okay, we can probably get started and I'll watch and
let people in as.

Speaker 2 (00:03):
Okay, we'll start with our introductions.
You want me to start?
Sure, all right, hi everybody.
For those of you that don'tknow me, my name is Annette
Ziegler.
I have been with ASN for a year.
I teach the sales trainingclasses, so a lot of you here I
know.
I've had over 20 yearsexperience in home care and I
love doing what I do nowtraining people, how I succeeded

(00:26):
helping our agency grow from 1million to 4 million, and I
really enjoy teaching you allthe tips and tricks.
And today we have a great class.
Go ahead, dawn.

Speaker 1 (00:36):
I'm Dawn Fiella.
I've been with Approved SeniorNetwork close to three years.
Actually, it's this month, Ithink it's the 10th, I can't
remember, but it's been awhirlwind, a fun whirlwind.
I've also been in healthcare fora really long time.
I love growing the home careprivate pay side of the business
.
We have a home care salestraining class where Annette is
teaching people how to do thatand all the things that worked

(00:59):
for all those years they alsoworked for.
Lisa and Annette are in thatsales training.
We do a lot of educating herein Mastery Circle as well, so
welcome and thank you forletting us be a part of this.
I still love home care, so thiskeeps me.

Speaker 4 (01:12):
Lisa, I am Lisa Marcelle, and I, too, all those
things that they just said.
That's me.
I was in home care forever andI just love home care and love
being a part of your guys'journey, so I'm happy to be here
with you.
Thank you for allowing me to bea part of your journey, and I
think I've been with ASN for twoyears now.
If you didn't know, now youknow.
Is Valerie here?
I don't think.

Speaker 1 (01:32):
Valerie's here, Maybe she'll join.
I know she had another meetingtoday so we can continue.

Speaker 2 (01:38):
Yeah, all right.
So housekeeping lines mutedunless speaking.
Share stories, experience tips,ask questions.

Speaker 4 (01:51):
We love to hear from you, make recommendations and
tell us what you want to know.
And here's the chat.

Speaker 2 (01:55):
I just sent a little something in the chat for you
guys so you know where it's atIn our agenda.
We always try and think oftopics that you could relate to
and we thought this was going tobe a good topic today.
Topic objections from familiesand seniors you have about home
care and how to address them.
So we're going to talk abouthelping seniors feel comfortable
with home care when you'redoing your assessments, top
objections from families andseniors and communication

(02:17):
strategies for addressing theobjections with questions and
answers.
If we don't cover or answeranything that you'd like to hear
, let us know and then Lisa'sgoing to review May, june, july,
leave-behinds, yep, all right.
So many of you here I'm sure doassessments and we know it's
not always.

(02:37):
We wish it was like that.
You walk in, they sign thepaperwork, everything's good.
It's not that People haveobjections.
It's really common for seniorsto resist the idea of home care
at first, even when the familysees the need.
Many older adults feel unsureor even defensive about having
help at home.
When a home care representativevisits the senior at home, your

(02:59):
goal is to have a friendlyconversation, explain what home
care is, how it can help them,but very often seniors push back
.
They say things I don't wanthelp, I don't want somebody, I
don't want somebody in my house,I'm doing just fine on my own.
These objections they usuallycome from a place of worry,
pride.
This is the generation thatwe're dealing with right now.

(03:21):
You have to listen, not applypressure.
Calmly, explain what home careis, that it's not taking them
over, it's about offering alittle support to make their
life easier while letting theseniors stay in control.
And the end goal is to havethem feel comfortable enough.
For when you know that you signthem up and they begin services
with your agency and, like Isaid for many of you, I know

(03:42):
Lisa myself, don, going in thathouse, having them feel
comfortable I'd say I don't knowwhat percentage Don and Lisa
would say, but I'd probably saymaybe 15 to 20 percent.
Just sign, everything's good,come in.
It's a small number.
Should I say 90 percent?
We've been waiting for youPlease come in.

Speaker 1 (04:06):
The adult children are all over it, but no, the
seniors, you know they're notaware of that.
I agree with everything you'resaying and the hard part I don't
know.
Everywhere I've worked, I didthe marketing and I did the
assessment.
I did both and so it was likeGod, I finally got a referral.
I'm so excited she finallyreferred.
But then if you don't sign it,it's all of that For what you

(04:28):
know, not that it's all aboutthe business or it has to be
signed.
I always felt good about signingbecause I know they needed it.
Every senior on the planetneeds it, right.
We only get in front of theones that have had trouble.
Pretty much.
It would be nice if theystarted everybody started

(04:49):
signing up as a preventativemeasure.
But I agree with you, annette,like you do, they don't want the
help, they don't want someonein the house, they don't know.
There's all kinds of excusesthey will come up with and
getting through that barrier andI don't know how many times you
guys have been on the phoneadult, child and they're like my
dad, I don't know if he's evengoing to talk to you when you
walk in, like he really, and Iwould always say they none of
them want it.
They all really don't want to dothis.
So if you can tag team withthat adult child, I think it
helps and that's got a lot oftips for you.

(05:10):
But anyway, that's been my takeand I would agree it's probably
15% that that is open.

Speaker 4 (05:16):
There's no, no issue, they're just signing there are
some.

Speaker 1 (05:19):
They seem to be women .
Mostly they just like theattention of having someone in
the house.
If you guys had those, that'sprobably the 15th.
They like that someone's thereand they're getting attention.

Speaker 2 (05:28):
So anyway, like we said, as a home care
representative conducting theassessments, it's more and more
common to encounter objectionsthan immediate agreement to
service.
You're really.
You're there sealing the deal.
If you leave and you didn'tsign them up, you didn't close
them are sealing the deal.
If you leave and you didn'tsign them up, you didn't close
them.
When these objections areaddressed with empathy, active
listening, clear communication,trust can be built and the

(05:52):
individuals are more likely toagree to receive the care they
need.
And I don't need help.
I'm not ready for help.
I don't want a stranger in myhouse.
Home care is expensive.
I don't want to lose myindependence.
My family should take care ofme.
I had a bad experience.
I'm afraid of theft or abuse.
These are all things that weknow, that we've heard and we

(06:13):
might even be missing some Ihave one for you.

Speaker 1 (06:16):
I don't want someone in my house telling me what to
do that was a big one.

Speaker 2 (06:22):
It's important to know how to handle the
rejections.
They're natural and common.
Most seniors.
They feel hesitant.
Resistance is very normal.
They have fear, they have pride, they have embarrassment.
They want to stay home.
They don't want.
They think they can stay homeforever and not have help.
They don't.
They just, like I said, it'sthe generation and poor handling

(06:42):
can shut down the conversation.
So if you're, if you theobjections are dismissed or met
with pressure, they're going toyou're going to lose your trust
and it can be lost very quickly.
So you have to.
You can't just walk in thereand just put that paperwork down
.
Let's sign and let's getstarted.
You have to create thatrelationship and I remember, I
have to say, doing theassessments were probably one of

(07:03):
the my favorite things of homecare.
Yeah, I was in marketing, but Iloved going in the house
looking at their collections,talking about that conversation,
like having them feelcomfortable with you.
That's the first part.
So you have to make aconnection with them at first.
Empathy builds trust.
Listening patiently andvalidating the concerns help

(07:25):
seniors feel heard and respected.
Objections handling opens thedoor.
Responding thoughtfully createsspace for open dialogue and
honest reflection.
And it's not about convincing,it's about supporting.
So your goal is to guide themtowards a decision to start home
care and to be happy about it.
I don't know, don or Lisa, ifyou have anything to add to that

(07:48):
.

Speaker 1 (07:49):
I would just say the way you handle the objection is
going to really be impactful.
So for the one who says I don'twant anyone to tell me what to
do, I would say no, you're 93years old.
Why would anybody come intoyour house and try and tell you
what to do?
That's not what it's about.
So the way, because that justputs him at ease.
He's feeling you could even see, like this wall and his whole

(08:11):
face.
You're 93.
You've earned the right todecide what you're going to do.
I agree with you.
So that would just put theguard down.
He'd open up and then we canreally talk.
Because until that wall's down,they're not listening to you.
Anyway they're not.
They're just sitting therepouty and they don't want to do
it.
And until you get that wall tocome down, you're really wasting
your breath Coming in, lookingat the house.

(08:32):
You're not checking things out.
But there usually is some kindof collection or some kind of
picture, or their dog or theircat.
There's something where youconnect and doing that's going
to be really important, becausesometimes they won't even tell
you their objection, becausethey don't even feel like you've
earned that from them.

Speaker 2 (08:53):
So connecting right away will be important too, as
Annette said yeah, they have tolearn to trust you and then you
can tell, just warming up tothem and they feel so much more
comfortable.
That's why when I would talk toinquiries over the phone, I
would encourage the familymember let me come and talk to
your mom or dad.
We will do a free assessment.
I always felt it was and Iexplained to them.

(09:13):
When I meet your mom or dad inperson, it's so much different.
They understand it.
I'm explaining things to themand I'm sure Lisa and Dawn feel
the same way.
But you have your chances ofgetting them to sign up with you
is going to be so much betterif you can see them in person
For sure, because they don'tknow what they're getting.

Speaker 1 (09:30):
They don't know what they're getting themselves into
and I think that's an importantpoint you make too, annette, is
when you're on the phone withthat adult child is trying to
get in front of them because somany of them, oh, I'll call you
back.
Sometimes they have to becausethey're at work or there's
something going on.
But if it feels like they'rejust pushing it off because they
think this is an impossiblesituation, making sure they

(09:51):
really understand.
I've gone so far.
Is I understand your daddoesn't want this?
No, you don't understand.
He might call you a name.
He might, he might not let youin the door.
He might do this and I go.
Is he going to throw somethingat me?
Cause that happens?
So I'm good.
I have thick skin.
I've been in this industry along time.
Even if you throw something atme, I'll duck.
It's all good.
I think it's better if I andmost of the people I meet with

(10:12):
don't want the services andthey're not happy about it.
This is not different for me, Ipromise.
And then when you get there andthey see their dad opening up
that you can just see the shockon their face.
They can't believe it'shappened.
I agree with you, Annette.
That's exactly how it's gonedown for me too.

Speaker 2 (10:27):
I know the tougher ones sometimes were challenges,
but I'll tell you, when you walkout that door and you won them
over, it's a good feeling.

Speaker 1 (10:33):
And then you have to make sure the caregiver does the
same.
So there's one more hump to getover, but it works usually.

Speaker 2 (10:40):
Yeah, and sometimes the toughest client I ever had
turned out to be my poster child.

Speaker 4 (10:45):
Those are always my favorite.

Speaker 1 (10:47):
I don't know, but it must love a challenge.
I don't know.
They've always been my favorite.

Speaker 2 (10:52):
I don't need help.
That's something you're goingto hear often.
Many seniors don't recognize it.
They don't want to admitthey're struggling.
They feel like they'readmitting to weakness, failure,
especially those who've livedvery independently their whole
lives.
They take pride doing things ontheir own and then all of a
sudden they can't drive, theycan't take a shower without
somebody helping them.
It's tough for them to acceptthat.

(11:12):
I think about it myself.
I know it's probably going tohappen to me one day, but it's a
hard thing to accept if youcan't do the things that you
used to do.
So how to respond?
Gently, acknowledging theirdesire to stay independent,
validate their feelings,understand what they're saying,
Don't disagree of course.
Reframe home care as a tool topreserve their independence, not

(11:34):
take it away.
You want to stay home.
You want to place in yourbeautiful home.
We can provide you with alittle extra care to do the
things that are hard for youright now.
You can stay here, offeringsmall, non-threatening options.
Maybe we'll start out with afew hours a week, just giving
you a little support.
You can try it out and see howit goes Using a language, and I

(11:55):
like this too, like a littlehelp around the house rather
than assistance or care.
The words make a big difference.
A lot of times they thinkthey're getting aides and nurses
and they're in a skillednursing environment.
No, this is.
We're helping hands.
You're living independently.
You just need that little extrahelp.
We're going to help you.
Some of you probably get yourhomes cleaned or house cleaned

(12:15):
or you have your lawns cut.
There's things that we do thatWow, it's nice to have somebody
help us do something.
So just say just a little extrahelp, rather than using words
that make them feel like they'reincapable, and share examples
of other clients who felt thesame way at first but found it
made life easier and moreenjoyable and they were able to
age in place wherever home maybe.

(12:36):
They want to stay home, butgetting that little extra
support is going to help themstay home and live independently
.
So just really understandinghow they're feeling.
It could take a while too.
Of course, I would try not todo two-hour assessments.
My goal was like an hour.
I would say an hour right Dawn.

(12:58):
You can't be there two or threehours.
It's just not going to happen.

Speaker 1 (13:01):
You have to learn how to For those of you that are
just really sweet.
The seniors love you.
When you walk in the door andthey say to you are you going to
be my caregiver?
It's happening.
You're so skinny, I've got somecookies the way.
If you're that person where theyjust attach when you come in so
that you can keep it in an hour, I have another appointment in
a little bit, just like preface,not that you're in a hurry or

(13:24):
they're not important, but justthat you have.
I have another appointment injust over an hour.
So let's get started, just ifyou feel like they're, because
they'll keep you there all dayand you've got marketing.
So I found cause I've hadreally sweet marketers that were
very effective, but they wantthey were good to just sit there
all and have cookies.
I don't know because it is yourfavorite part.

(13:47):
It was my favorite part too,doing the assessment.
But more than an hour.
If a whole family's there, itcould take longer, but I would
say right and I used to do thesame I would do the same thing
too.

Speaker 2 (13:57):
I would just say I have to get to another
appointment.
You have to like, keep liketrying to get it going and keep
it moving along because whenwhen you I mean there were times
where I had somebody they werejust not going to agree.
Sometimes you just have to go.
Okay, you have to end it, getback to them, but you don't want
to be there for hours.
Okay, understanding the I'm notready yet mindset.

(14:19):
So when a senior says I'm notready, it often reflects again
their desire to maintainindependence, reluctant to get
help, even with a little supportand safety.
They want to.
They're just not ready.
Avoiding the emergency route.
I used to say this often Manypeople want to wait till there's
a fall, there's a healthcare,and I would always explain you
don't want to wait till anemergency situation.

(14:40):
Start now a little help,because then if you do fall, say
we're there three days a weekjust doing some little tasks and
then you fall and then all of asudden you need somebody every
day.
It's going to be so much easierfor you to call our office and
you're already a client of oursand we could just add hours If
it's an emergency situation andyou call us.

(15:01):
We might not be able to startright away.
We might not have caregivers wehope not, but that does.
We all know that happens.
So telling them try not to.
You don't want to wait tillthey're, wait till an emergency,
stay ahead of problems.
Waiting again, waiting untilsomething happens, can limit
your options, and it can.
I used to have people that Iwent and did assessments for

(15:23):
they were ready and then theywould finally call me and they
need to start, like that day,and we couldn't start.
But we would always, if theywere our client, of course we
would do everything we can tostart them.
Start small stay independentHome care can begin with a
little help.
Maybe we're just depending onwhat your minimum hours are.
Maybe you could just start outwith one day a week, four hours,
or a few days a week with a fewhours a day, just helping them

(15:45):
getting used to it, and thatthey have home care in place.

Speaker 1 (15:48):
I used to say to them too.
Annette, to speak to your point, just if you're in the system,
being, just if you're in thesystem, being in our system is
going to.
It's a huge.
There is an emergency.
So the one day for four hours,like you're in the system now
and you will take priority oversomebody new, even if they have
an emergency, because you'realready in the system, you're

(16:08):
already a client.
I think that's a good way toget them to sign up for just
something, especially when youcan tell they really need 20
hours a week.
But this is as far as you'regoing to be able to go for now.

Speaker 2 (16:23):
Yeah, and then family relief, always there.
They could be upset with theirdaughter or their son that are
there.
They're all trying to get theadult child.
If it was to the adult children, we'd be signing up seniors
right and left.
We know that.
But letting them know you'regoing to give your son or your
daughter, your family, peace ofmind, knowing that you're safe.
They're worrying.
Maybe the adult children liveout of town and even if they

(16:44):
don't, they're all working,they're busy.
They have families on their own.
Giving them peace of mind.
You took care of your kids.
Think of it as them taking careof you.
They want to make sure thatthey don't have to worry about
you.
So it's family relief, it'sgiving them peace of mind.
And again they can graduallyincrease hours if they need it,

(17:04):
adjust the level of care asneeds change, and that is why
it's better to start beforethere's an emergency situation.
Now, we know many of them waittill an emergency situation, but
if they're smart and they canplan it out in advance, it's the
best way to do it.
And just like we're talkingtoday, this is how you're
talking to the.
In a way, you're talking to theclient, just having the simple

(17:24):
conversations with them.
Okay, I don't want a strangerin my house.
You hear that often.
It's completely natural hesitantto feel about letting someone
in your home.
Focusing on that.
You're a reputable agency.
Your caregivers are trained andtrustworthy, acknowledging and
validating the concern.
A lot of people feel this way.
At first, you're lettingsomebody into your space,

(17:46):
totally understand that,emphasizing familiarity.
Over time, we're going to matcha caregiver.
That's what we do.
I always spoke.
Really, the reason why I cometo see you is I want to make
sure that we find the perfectfit.
It's not going to be arevolving door.
We're going to make sure weplace a caregiver with you
that's going to be a good fitfor you.
We have many clients that tellus that their caregiver feels

(18:09):
like a friend once they get toknow them and family and we all
know that's true for many of ourclients they get very close to
their caregivers, highlightingsafety and screening, letting
them know all your caregiversare background checked, insured.
We wouldn't send anybody withyou that we wouldn't trust with
our own family members andframing it as help, not
intrusion.
Our caregivers are there tosupport you.

(18:29):
They're going to respect yourroutine and your space.
We're not coming in to takeover.
We're going to do a care planset to whatever you need.
I remember we had some clientsthat we would go in and do the
tasks and then they would say Iwant the caregiver, when they're
done, to go sit in the kitchenand read a book.
Okay, that's okay, we'll do it.
We have some like that, offeringtrial and control, you're

(18:50):
always letting them know,they're always in charge.
We can change caregivers ifit's not a good match.
I always said we were so goodat making a good match, but
sometimes maybe it wasn't a goodmatch.
Give us a call, let us know, wecan switch it out.
Sometimes we think we pickedthe perfect person and then they
just don't vibe together.
Telling them to try it out fora couple weeks, there's no

(19:12):
pressure or long-term commitment.

Speaker 1 (19:18):
I don't know if, lisa or Dawn, you got anything to
add on the stranger thing.
The only thing I would add andmaybe you have it somewhere else
is that sometimes the ones thatdon't want a stranger in their
house feel like they have to getready for the caregiver.
I don't know if anyone has hadthis.
I don't want my caregiver tocome because I'm sick today and
that's why she's coming.
So when I, if I were to talkabout this part and I'm sitting
with a type A senior who I knowis going to get up and tidy up

(19:39):
the house before that, I wouldmake that statement because I've
lost clients for that reason.
My mom's tired of getting readyfor the caregiver.
When the caregiver comes, she'stidying up, she's doing all
these things and it's exhaustingher.
So when I would do my assessment, I would bring that up if I
felt like that was the type ofperson I was sitting with,
because you can usually tell andI would just say the caregivers
are here to help you.

(19:59):
That doesn't mean you need todo anything, even shower, if you
don't want to.
They're coming to help you.
So please don't tidy up thehouse, please don't feel like
you have to host them or do anyof those types of things.
So I don't know if we're goingto cover that later on in the
slides, but that I've lost acouple of clients because of
that, which seems crazy, butit's just the way people think.

(20:21):
Yeah, they have their lipstickon and I have to put clothes on
today because the caregiver iscoming.
I'd much rather be in mypajamas.
It's crazy, yeah.

Speaker 2 (20:32):
It's like they're having a guest in their home.
It's usually thoseperfectionist type people
absolutely okay, so my familyshould take care of me, okay,
yeah, the hard one from thatgeneration, some seniors.
They feel my family should bethere.
I don't need any help.
Sometimes it's due to theirtradition, the sense of duty
within the family, their culture, letting them know your family,

(20:54):
understanding how they'refeeling.
Your family cares deeply foryou, and bringing a caregiver
can actually help be morepresent emotionally instead of
them being overwhelmed byphysical tasks.
Home care doesn't replace yourfamily.
What it really does.
It allows your loved ones to befamily again.
Instead of your daughter comingover and cleaning your house,

(21:14):
going to get the groceries andhelping you shower, your
daughter can be your daughteragain.
She can come and spend timewith you and when you talk to I
remember talking to clients thatway and it helped them
understand they need a littlehelp too the family member and
they want to just come and visittheir mom and not have to come
and do all these tasks.

(21:35):
Many family members want tohelp but they have other
obligations.
They're working, they'refeeling guilty, they have other
families.
Caregiver ensures you're neverwithout the support.
Maybe your daughter can onlycome over once a week.
We can have our caregiver therethree days a week.
They're going to get everythingyou need done and then your

(21:59):
daughter could come on theweekend and take you out, go out
to lunch, do something fun orjust sit and talk, and getting
home care takes pressure off thefamily.
Inviting a professional doesn'tmean your family has failed.
It means you're making sureyour care is safe, consistent
and dignified.
So just understanding how theyfeel, sometimes they just they
forget that the son or daughteris busy with work or they have
kids with their soccer games,and I think when they hear it

(22:20):
from somebody else it helps themunderstand that.
And, like I said, sometimesit's their tradition, their
culture.
Some of these clients that youmeet with they're used to.
They took care of their mom anddad, so why aren't their kids
taking care of them?
But we live in a differentgeneration.
Now People are really busy,especially with their families.

Speaker 4 (22:39):
I think this is a good oh sorry, I think this is a
good takeaway, too for familymembers, because a lot of the
time, they feel like they musttake care because the parent
wants them to and makes themfeel bad if they don't.
And yes, of course we're alwaysgoing to take a little bit of
care, right, but having acaregiver come in and be able to
do all those things and Iremember using that all the time

(23:02):
where I would say this letsyour family be your family, this
lets your husband be yourhusband, this lets your and
seeing it sometimes click intheir head when you say that and
then the family member they'realready on that page, but they
feel bad because their parentwants them there and they know
that.
So I think this is a greatconversation to have with the
whole family, including theclient.

Speaker 1 (23:23):
Yeah, the other piece of this too is when you're
taking care of your family and Isay this to all of them you're
emotionally attached to your mom, you're emotionally attached to
your dad.
It is much harder for you to dothese things because you're
emotionally attached.
The caregiver is going to loveyour mom or dad too, don't get
me wrong, but they don't have alifelong history with this

(23:45):
person.
When mom is having troublestanding with the caregiver, the
caregiver is going to give hera little bit of support.
A daughter is oh my God, lookat my mom, this is.
It's just hard, it's very hardto watch.
So this also helps with thatpiece of it.
They get to be the daughteragain, and it's just much harder
for a family member becausethey're emotionally attached.
So I always tried to get thatinto my assessment.

(24:06):
Talk too, especially with thispandemic here.

Speaker 4 (24:08):
I want my daughter to be a part of it.
Yeah and yeah.
And then there's some of thosepeople that are just stubborn
and they are like, nope, mydaughter should be doing this.
It's making them feel bad.
But what do you expect?
She has kids and works andshe's exhausted.
Yeah, it's a tough one, forsure.

Speaker 2 (24:25):
And I think the family members really love when
you have this conversation infront of them.
Oh, they do.

Speaker 1 (24:31):
They feel validated Finally somebody understands and
I'm doing.
I'm not a bad daughter becauseI can't be here 24 seven yeah.

Speaker 2 (24:38):
Absolutely.
If you guys have any questionsremember we've got the chat Feel
free to ask.
Home care is too expensive.
This is a big one.
We know many, many families areconcerned about cost,
especially when services aren'tcovered by insurance and they
have to be paid out of pocket.
It's a big one.
They may be able to afford it.

(24:59):
They could have millions ofdollars but they're still not
spending their money.
Acknowledge their concern.
I completely understand.
Cost is one of the firstquestions that many people have
Break down the cost for them.
Letting them know that manyfamilies may start just a few
hours for them.
Many.
Letting them know that manyfamilies may start just a few
hours a week.
With the basics, we can workwith your budget.

(25:20):
We can set a care schedule thatworks for you.
Maybe they can't afford a lot,but maybe they can't afford
somebody every day for fourhours, but they can afford
somebody every other day.
Letting them know that you canwork with them.
Comparing costs or alternatives.
I used to always say this youwant to stay home.
It's going to be cheaper foryou to stay here than moving to.

(25:41):
Letting them know if you'removing to a skilled nursing
facility or assisted living or amemory care, it's going to be
more expensive.
Maybe you're going to spend$4,000 a month for our services,
but if you moved into theassisted living it's going to be
$8,000.
Sometimes, if you're talkingabout cost and alternatives,
we're the expert, we know theprices, so you know they're
listening to us, which is true.
Sometimes it puts it intoperspective yeah, okay, I guess,

(26:04):
maybe I do.
Maybe I'll spend the $4,000 amonth and have somebody here
every day for a few hours and Icould still stay home and be
happy.
Mention possible financialsupport options.
I can tell you many times I hadclients that had long-term care
insurance and they never evenknew, or they had it and they
had no idea that home care wascovered.
As we know, every policy isdifferent.

(26:24):
They always have to call theirlong-term care agency to see
what's covered.
Some have policies that covereverything.
Some just cover for certainsituations.
Some will just cover nursinghome, but there's many long-term
care policies that cover homecare and they don't even realize
it.
They may have VA benefits.
They may have some otherbenefits that maybe could help

(26:46):
with the cost.
Offer a customized care planAgain, talk about their specific
needs and see what could workfor them.
And this last one, Dawn and I,we said we all said the same
thing but it's safe for a rainyday.
And now the rainy day is here.
I have to say, when I worked insenior living, I had a client,
a prospect, come in with theirfinancial planner and the

(27:09):
financial planner was sittingtalking to this lady.
She was a lovely lady, she was,she had money, she saved, she
worked hard all her life.
And he looked at her and hesaid you have to understand you.
You saved, you saved for arainy day, and now it's raining
now.
So now it's time to spend yourmoney.
And it's really true, They'vesaved all these years and now

(27:29):
they're like in their eightiesand they have to spend a little
and this is what they've savedfor.
So I think, sometimes tellingthem this is a time to use your
savings to ensure that you'rewell cared for at home and
maintaining your independenceand peace of mind.
And Dawn said it's raining.

Speaker 1 (27:44):
It's raining.
The umbrella got cut off downthere at the bottom, but there
is an umbrella.
I was going to add in it toofor the budget.
When you say you work withinthe budget, they immediately
think, oh, they're going to giveme a discount.
What you can do is just askthem what do you have a month to
spend?
What do you have available tospend on home care each month,

(28:06):
and then divide it by yourhourly rate and then that'll
give you how many hours a monthof care you can provide, and it
may be below your minimum.
It happens sometimes, and inthat case I would give them
Medicaid's information andhopefully they could get.
Maybe they felt there arepeople that fall between the
cracks.
They don't qualify for Medicaid.
They also don't have money.
Sometimes the family memberswill pitch in.

(28:27):
But working within the budgetdoesn't mean discount.
Typically at least not in mybook it just means you've got a
thousand a month, okay let's seewhat we can do with that or
whatever.

Speaker 4 (28:41):
Yeah, definitely, I used to always bring out I think
I've said this a couple oftimes but blank calendars right,
that has the whole month andthe days of the week, and for
some of those people, especiallythe ones that fall through the
tracks, we would say, okay, thisis what we can do and this is
where we're, where we can fillin.
And now I know the slide.
Before this was all aboutletting family be family, but in
some cases, family are like butwe want to help on these days.

(29:01):
You guys come the other days,right, and so we would get a
calendar together, just blanksheets, and work out a schedule
that would fit their budget, andthen would also use family
hours Right, and so that'sanother thing you can do too.

Speaker 2 (29:14):
Yeah, many.
Yeah.
We had a lot of clients likethat too, where the families
would do certain hours and soforth.
But if none of if I this rainyday telling them it's a rainy
day, try it.
I always used it and it reallyworked.
So once I heard that from theirfinancial planner, if I had
somebody concerned I would letthem know you saved.
It's hard.

(29:34):
They don't like to spend theirmoney.
They want to save it for theirchildren.
They just don't.
They just it's hard for them tobreak into that bank account
that they've saved for so long.
Okay, so they've had a badexperience in the past.
Maybe they used another agency.
They had a negative experience.
They don't want to try it again.

(29:54):
The caregivers they don't showup all the time.
Reliability is everything.
Our team tracks our caregivers'arrivals and departures.
We used to have a trackingsheet that I would show.
We really did track on ourcaregivers on time.
They were when they showed upand we kept numbers.
So I would have a sheet with meand show them.
Look, we have a 99% on timeshow rate, letting them know

(30:20):
that you track that.
If there's a change ahead oftime, there's not going to be
any surprises.
I'm worried about beingneglected or mistreated.
We put strong protections inplace.
We have regular check-ins,client satisfaction calls.
We check in, we make sureeverything's okay.
We have regular checks,check-ins, client satisfaction
calls.
We check in, we make sureeverything's okay.
We check with our caregivers.
I know we had a client caredirector that would make

(30:41):
check-ins with all of ourclients.
So letting them know thatyou're going to, you're going to
be checking up and seeing howthings are going.
I had to keep explainingeverything over and over again.
I've heard that before.
That's why you don't want tokeep sending a million different
caregivers, because you createa care plan and you once they're
trained because we all know wehave some of those clients that

(31:02):
are so particular.
I remember we had some.
You had to put her sheets on acertain way, you had to fold
them.
Only these two caregivers knewhow to do it and if you send
somebody new, it's going to sendthat person in disarray.
Yeah.
Letting them know you shouldn'thave to repeat yourself.
We create a personalized careplan and your caregiver is going

(31:23):
to be ready, understand yourroutines and preferences and,
like I said, especially withsomebody like that, you really
have to keep the caregivers at aminimum of the same people,
because they're never going tobe happy if things are not done
to perfection.
They changed services for meand I didn't get.
That's frustrating.
Our billing is transparent.
You'll see exactly what you'repaying for, with no hidden fees.

(31:44):
Unfortunately, sometimes thereare some home care agencies that
they've had bad experienceswith and you're just going to
have to promote how you'rereputable.
You're going to be on top ofthings and try and overcome
those objections, but this isthe kind of the way it is.
I think I know there were someagencies I would never refer
that they.
They had caregivers that Iwould never trust and they were

(32:06):
never showing up.
But I know the agency I workedfor.
We were great we had.
We made sure that we, if wecouldn't show up I used to.
I always said this and we inour office, we led this.
If the caregiver doesn't showup, then we can't find them.
Why can't?
They show up, yeah we will.
One of us from the office willcome.

Speaker 4 (32:24):
I don't know if Lisa and Don, if you, did that, but
there were times that I wentcaregiving yeah that should be,
that's how I want it to be, andthat pisses me off, that Amy.

Speaker 1 (32:33):
Oh, I'm trying to mute.
I don't know who this is.
It's talking, okay somebody wastalking.
So I would like to add to this,annette.
So when I had people that hadthat bad experience because
they're also, it ties into themoney.
Because we have a company herein Arizona I won't say the name
of it, that's just.
Everybody knows they're no good, but they're very inexpensive.

(32:55):
And so when they would say I'veused whatever home care agency
it is, even if you don't knowthe name of it, when we'd start
talking about it, they'd tell meall the things.
Then I would say all the thingsthat Annette has given you on
this slide.
I would say so I'm just curious, how much did that company
charge?
And they might be $2 less anhour than us, and I wouldn't say
you get what you pay for, but Iwould in a careful way.

(33:15):
Sometimes you get what you payfor.
I wouldn't say it like that, butI would get that point across,
Because sometimes that extradollar an hour we can hire
better people.
That money is going to thecaregiver.
I guess that's what I would addto that, because their home
care has been around long enoughnow that a lot of people have
had a lot of experience with it.
Years ago it used to be.

(33:36):
I don't even know how tonavigate this.
This is so weird.
Someone's going to come to myhouse.
It's not like that anymore.
They've been through two, threecompanies, sometimes before
they get to you sometimes beforethey get to you.

Speaker 2 (33:52):
Yeah, okay, all right , this is a big one, too.
Fear of theft or abuse in thehome.
People, seniors, familiesthey're very hesitant.
They watch the news, they seethings that happen and there's
people that just really theydon't trust.
It could be their dementia or,like I said, just watching
things on the news and you hearit all the time.
That's why I always would tellthem you want to make sure you
have a reputable agency,somebody that background checks
these private.
Sometimes people use privatecaregivers and you just don't

(34:15):
know who they are.
They say I'm afraid someonemight steal from me.
That's a very valid fear.
You deserve to be completelysafe in your home, letting them
know that you completely screenevery caregiver.
You have national backgroundchecks, reference checks,
personal interviews.
In addition, you track yourcaregivers and that they're
always in control of who entersin their home.

(34:36):
I've heard stories aboutseniors being taken advantage of
.
Letting them know Sadly, we'veheard these stories too.
Understanding and how you takeextra precautions.
You're bonded.
You're insured that you providethe family with direct access
to a care manager.
If I know, we had a caremanager, but somebody who can
oversee things, stopping inmaking sure everything's okay,

(34:58):
our caregivers are trained inethics, privacy, elder respect.
We encourage we would alwaystell everybody this we encourage
you to lock your valuables away, Not because we expect that,
but because it gives you extrapeace of mind.
We even did a step further.
When we went grocery shopping,we our caregivers we weren't we
didn't want the clients to givethem cash or a credit card, so

(35:19):
they would get a gift card fromthe local grocery store and we
would have a gift card.
And we said this way, there'sno worry about giving your
credit card or giving cash, butjust, we always encourage people
to keep their valuables lockedup.

Speaker 1 (35:36):
We've got a question from Madeline.
It looks like she's typed itthough Scam spam calls and
emails.
Did you want to tell?

Speaker 4 (35:43):
us.
That's a huge one.

Speaker 1 (35:45):
It is a huge one.
I think it's helpful Go aheadto have a carry on.

Speaker 3 (35:49):
I have a client that literally will open any email,
even if it says Wells Fargo andthere's a link, and just
answering every call.
So that would be a cool likeluncheon to do, or even in a
community, because they're veryjust.
What is this email?
I need to respond, type thing.
Yeah.

Speaker 1 (36:10):
Or there's calls where they'll call and say, oh,
I just need your debit cardnumber, I just need the code on
the back.
I can't.
Yeah, they do fall for thosethings.
I think that would be a greatthing to present in a community
a senior educator, educatingthem about it, and Madeline.

Speaker 2 (36:26):
Yeah, that actually we had.
We used to have thosepresentations a lot around here
and they were some financialplanners would do it, or it's
important because there's somuch out there and they get
these emails and people callthem and they just think they're
doing everything okay, but it'simportant to educate them on
that there's even some.

Speaker 4 (36:46):
I've heard that they say, hi grandma, hi grandma,
it's me, I need this or that,and so that's just wild to me.
That's a target, but it is.

Speaker 1 (36:57):
I had someone call me recently and say they were from
Amazon and said my last chargedidn't go through and they said
we just need the code off theback of your card.
And I said what was the charge?
How much was it?
And he goes I don't know.
You tell me, and I'm like Ithink you would know that answer
.
They don't know to probe andask more questions.

Speaker 4 (37:14):
So it's, it is.

Speaker 1 (37:15):
It's a really scary world out there for them.

Speaker 4 (37:17):
Yeah, I think they come from that era too, where if
you're an official, they listento you, and so if it's like
official business, they're likeoh my God, that's the.
They're like trained almost tojust be like oh it's official
business, that's Wells Fargo, Imust answer.
So that's.
I think that's another thingtoo.

Speaker 2 (37:32):
Well, also, too, like caregivers can help clients as
you, opening up their mail,sorting their mail, trying to
because there's some people thathave dementia or when they just
they'll start sending checks toeverybody.
We used to have some clientsthat we used to help, like open
their mail and sort things, savethings for the daughter, where
all the bills had to be paid.
We wouldn't do the bills oranything like that.

(37:53):
But sometimes too, we hadcaregivers that would bring to
our attention that they wereconcerned that their client was
maybe sending money to placesthat they shouldn't, and then we
would get somebody elseinvolved.
There were different people wecould call, or we'd call the
family or somebody.
Maybe they would hire somebodyto do the person's bills, but
it's something that yourcaregivers could keep attention

(38:14):
to.

Speaker 1 (38:14):
We have another question, annette how do you
chat during an assessment aboutasking that the potential client
or family meeting a couple or afew caregivers so they decide
who will work in their home?
Oh, I mean, I always hated thatoh, I hate that it's so hard.
Annette, do you want to takethat one?

Speaker 2 (38:35):
I'll say what I said and then you could tell me what
you did.
Dawn, I'll go some.
So, marie, I have to say, marie, I always was like, oh, I
didn't like to have a caregivercome and before we even start
and have them interview them.
So I tried my best to say letme think back.
But I would say we normallydon't do this.
We really.
I take all of this informationthat I've gathered from you

(38:57):
today and I go to my schedulerand we're going to find a really
good match for you.
Let you know, we can, the daythat we start will come and
we'll introduce them and forsome reason it's not a good fit.
You can let us know.
But I do have to say sometimesthey just insisted, so I would
be okay, but then we would, wewould have them pay for the hour

(39:19):
, the two hours that they metthem.
I don't know if you did that,don, but if they wanted to meet
somebody in advance they had topay for sure.

Speaker 1 (39:26):
So what I would do is I would say unless we're,
you're going to.
So we don't usually do this andI'm going to tell you why.
So if we're going to do themeet and greet the exact same
time, you're going to haveservice, possibly because that
caregiver is available at thismoment in time.
It's Tuesday, three o'clock andThursday, and that's it.
And if you want to meet them ina different time, they're
probably not going to be yourcaregiver because they're not

(39:46):
available at that time.
So that's one piece of it.
Then they start to understandoh, this is a scheduling
nightmare, right, I can't for us, not for them, but that it's
more than just here's thisperson.
The other thing I would tellthem because this would also
help with the beginning wheregot two or three caregivers
coming in because nobody'ssticking.
That happens sometimes, right?
So I say in the beginningoftentimes we're going to send

(40:09):
you a couple of differentcaregivers for your first few
shifts, because we're trying toget that balance, we're trying
to figure out what works bestfor you Match personalities,
match chemistry.
So one that keeps you fromdoing the meet and greet because
they can do it right then, andthere Two when you have a lot of
in and out with caregivers.
They're expecting it a littlebit for a better reason than
what might actually be going on.

(40:30):
That almost always worked everytime.
I'm not saying I've never donea meet and greet.
I've done them, but I don'tlike them because nine times out
of 10, that person's not goingto be available.
They say they can do it.
Now their daughter's off anddoing soccer and they have to
drop them.

Speaker 4 (40:51):
There's just so many things that are involved.
Yeah, I thought you said whatyou said.
Same, I have done them.
They always are no good and Ido have them.
We're going to have to chargeyou for a shift.
So it's going to be like ashift, even if they're there the
whole time or not, and it justends up being like you said.
They'll say they're availableor you can work your magic
sometimes, and I always tellthem I have a couple ideas of
someone I think would work outif I do end up having to do a

(41:12):
meet and greet.
But yeah, very few have I donebecause they just it's just a
waste of time because they don'tend up being the caregiver
usually anyways.
But and Dawn said, you justexplain that and go through it
and say we'll have a let's, wehave a couple of trials where
people come out and that'sregular shifts.
So, yeah, all the same stuff.
I never liked the meet andgreets.

(41:32):
It was horrible.

Speaker 2 (41:34):
Yeah, your scheduler is going to get upset, but you
and you just know it's justanother, it's all come out.
It's just it's a pain to do andyou just, if Usually you can
get, avoid it.
But once in a great while wereally we may have had a high
level client that we had to trysomebody out.

Speaker 1 (41:51):
But or the other home care agency that they're
talking to, is going to do ameet and greet, so why can't you
do one and I and to that Iwould still say the same thing I
said and if you really want meto do it, but I nine times out
of 10, whoever they're going tointroduce you to, it's probably
not going to be your caregiver.
It's just the way that it works.
I've been doing this a longtime.

Speaker 4 (42:09):
And that's exactly why you have an agency.
Because of that very reason, wecan pull from other areas.

Speaker 1 (42:15):
Exactly.
It's not a private caregiverwho's a one and done.
Now you have to go all overagain.

Speaker 2 (42:21):
It's funny how we all feel the same way.
Oh I know you should write abook how we all feel the same
way.

Speaker 4 (42:25):
Oh, I know, don't ask me that question.
I like PTSD in my head.

Speaker 1 (42:36):
And I just remember, I know, when she said that Think
about this.

Speaker 4 (42:38):
She even put the word cringe.
They cringe, yeah, 100%,absolutely.

Speaker 2 (42:41):
All right.

Speaker 4 (42:42):
Okay.

Speaker 2 (42:42):
So that's it for today and thank you.
I hope you guys got somethingout of it.
Let us know if you have anyquestions.
We're going to do the leavebehinds.
Remember, for those of you whoare interested, we have our 90
day sales trading program.
We still have some openings fortomorrow.
Still time to sign up.
We have the dates listed.
We'd love to have you join us.

(43:02):
Okay, now we're going to go.

Speaker 4 (43:09):
Do I want to go over the store, or?
Yeah, so, home care marketingnewscom slash store.
So we thought it'd be a goodidea to have all of these items
here in one place for you.
Not that you have to buy themthere, but it just we did all
the legwork so you don't have to.
If you see a leave behind thatyou're going to use which
hopefully it's all of them youjust click on the corresponding
month here after you go to thestore, and when you click there,

(43:31):
you'll see all the differentgiveaways that you can buy for
the leave behinds.
Takes you right there.
All right, so this one flip thescript on aging.
It's Older Americans Month forMay.
Hold on, I'm going to blow myscreen up here, okay, and so
this I just thought would be areally good idea to take this

(43:51):
out when you're talking to asocial worker or something, and
the conversation around thiscould be flipping the script on
aging.
Aging on your own terms, itdoes not mean that you have to
stop having fun and enjoyinglife, but you can do that with
assistance from a caregiver orsomething like that, kind of
like what we were talking abouta little earlier too.
But I think having thatconversation is great and maybe
you could add this into and thishas.
I think it's what 20 differentideas to help just continue with

(44:13):
having fun with life and doinglots of different things
volunteering, laugh often,comedies, games to just have fun
.
Just have fun traveling Even.
You can still travel.
You can even take a caregiver.
We've done that before settingnew goals, coming up with a
bucket list, challenging yourmind, doing puzzles, word
searches and just stay connected.
So all of these things you canstill do.

(44:33):
You can do it on your own orwith a caregiver.
I'm just trying to see whattess said here.
Oh, cool, so tess is going totake this flyer.
This is a great idea.
Do Do you mind if I share,probably not Taking this out and
having it at a table at the zoonext week for Senior
Appreciation Day?

Speaker 1 (44:55):
So that's a great.
I think that's a great way tospread this awareness and spread
this.
We also have Kimberly is sayingI am having these printed to
take to independent livingapartment Perfect, I love it.

Speaker 4 (45:02):
Yeah, it's a great way to get people involved too
and just keep on living, keep onmoving and grooving, shaking
All right.

Speaker 2 (45:09):
Before we go on, just want in the chat box.
So, we give away for those ofyou that are here in attendance.
We put your name in a hat andone of you will be the winner of
customized leave behinds.
I think we're doing July right?
Don July, yeah, so put in thechat, right.
Dawn July, yeah, so put in thechat, yes.
If you're interested in beingin the drawing for the

(45:29):
leave-behinds for July, just ifyou win, we want you to take
pictures.
Send us pictures of you outthere using the leave-behinds.
So please put yes.
And this leave-behind that Lisajust did.
We talk about this in our salestraining class a lot.
We're trying to give youleave-behinds, at least one a
month that can get you to haveyour referral sources come out
and talk to you.
So this is going to help youget some face-to-face.

(45:51):
You bring these flyers.
You're talking to community.
Hey, do you want to give theseto your residents?
Maybe they'll put them on thecoffee table, maybe the social
worker will hand it out to theirresidents and it's got your
logo and all your information.
So these are greatleave-behinds to try and get the
conversation going and somebodyto come out and talk to.

Speaker 4 (46:09):
Yeah, they can even put it in their move-in packet,
all of those different things.
Yeah, so it's Nurses Week thisweek.
You guys, I hope that you'vetaken some stuff out already,
but here you go.
It's the 6th to the 12th andyou just want to take this and
maybe a couple of the littlegiveaways out, tell your all
your nurse friends and let themknow that you really appreciate
what they've done for patientsand all.

(46:32):
I found these, just all theselittle cute things.
I just really loved them, andthen we even found more after
the fact.
But nurse scrub gift bags,these little scrub pens and
paper little notepads and thenthese spiral notebooks are a
little more expensive, but Ijust thought they were really
cute.
Anyways, it looks like Kimberlyordered the cute straw covers
which are on the next page.

(46:53):
Yeah, so these are all I thinkof when I think of nurses.
I think there's germs aroundthem.
So I think that these littlecovers are really cool because I
just think they need to stayhealthy and and just the
cuteness of these.
And there's so many others.
If you like, go and click onthese links.
I swear you're gonna see awhole bunch of other ones.

Speaker 2 (47:13):
I just thought they were so cute so I'm glad I know
Tess used the lip balm.
She was saying that she foundout that nurses love lip balms,
so cool, cool, I love it.

Speaker 4 (47:22):
Yeah, perfect.
So Mother's Day, oh my gosh,it's coming up.
It's like a national holidayfor me Because I have seven kids
, but Mother's Day, I just sawsome mouths drop Literally Seven
kids.

Speaker 2 (47:36):
Doesn't she look too young to have?

Speaker 1 (47:38):
seven kids.

Speaker 2 (47:40):
Yeah.

Speaker 4 (47:42):
Celebrate Mother's Day, so there's a couple of cool
little.
So eye masks again the steameye mask Love those I still I
say this every time I have totry them and the hand and foot
mask.
I think that could go with evenfor nurses day.
You could throw some of thesethings in there.
But really love these.
It's also protect your skinmonth, so it's skin cancer
awareness month with these colorchanging UV detection stickers

(48:03):
and just take this out.
It's just a different messageto your social workers, your
referral partners, but show themthat you care too.
So the stickers are next.
These are so cute.
They go on just like clear orwhite here, and then, when
you've had too much sun and it'stime to get in and put some
more sunscreen on or just take abreak, they turn purple and
they have all different types.
They have dinosaurs, unicorns,everything.
They're really cute them.

(48:24):
Yeah, okay for june.
June is national safety month,so here's just a safety
checklist.
But I think what you want to goout with is well, be prepared
to ask for and schedule a lunchand learn with this one.
I think what can happen afterdischarge would be a really good
one.
Just keeping people safe, butyou can also go through some of
this safety checklist withwhoever you're speaking with.

(48:45):
When someone goes home, they'regoing to need some of these
things.
Maybe we should go out and doan assessment.
I think that's the big thing is, you can offer a free
assessment because things aregoing to change.
When they get home.
They're not going to be in thisenvironment where what's
catered to them, it's going tobe their home environment where
nothing has been changed,nothing has been modified.
And so go through this, maybemention some of those things and

(49:08):
then to tie in with the socialworker, being safe where they
work these silicone cable andcord organizers.
I think they're super cool.
If you have a lot of thingsplugged in at your desk, this
will keep you from being able totrip and just keep them all in
one place.
And then this little phonecharger or cord clips right here
that they can just put on theirside of their desk.
There.
I think they'd appreciate thesethings.

(49:28):
They're very.
They can use them.
Celebrate Father's Day, mother'sDay, father's Day here we go,
and next yeah, so I want someoneto get dad jokes for me.
So I can see what they are.
You scratch them off.
I think you can put your littlelogo on there, like maybe print
out some stickers, but I justthought they were so funny.
And then there's also theselittle tape measured screwdriver

(49:49):
things here.
Just take them out and youdon't have to be a dad, you just
take them out and have a goodtime.
Okay, national Hydration Day.
I'm trying to go fast because Iknow we're running out of time.
National Hydration Day, june23rd.
Water is life.
You add flavor.
Stay hydrated is life, you addflavor, stay hydrated on us.
So take this out with, maybe awater.

(50:09):
They have those little stickies, they're like little circles.
You can put it on the water andthen you can open up these
packets or these boxes and theyhave a little individual package
.
You can just stick to one water.
If you wanted to wrap a littleribbon around it, if you wanted,
or if you're taking this out tothe whole floor or something,
you could take a whole thing ofwater and a couple of these
boxes, but it's important tostay hydrated.
I know a lot of us don't drinkenough water, and so I think

(50:29):
this is a really good message togo out there too.
All right, it's lightning safetyday, june 28th, and home care
in a flash.
I think that's the key righthere.
Not that we're too worriedabout lightning in most places,
but home care in a flash.
So our care team is ready toget your patients home safe with
the same day or last minutedischarges.
Great idea to just take thisout and give a different vibe

(50:52):
for things that we provide, theservices we provide.
Flash drives and flashlights isall I could think of, and I
think they're good ideas.
So take those out too.
Okay, for July so I didn't knowthat there was a freedom week
from the 4th to the 10th, butnow I do and now you do too.
But I was thinking to use thesefor either that or July 4th.

(51:13):
But I think the takeaway hereis saying I have something to
share with you, your staff, andsomething special for families
to help them prepare forsuccessful discharges home,
preventing readmissions andfreedom from worry.
That's one and just support foryour staff and families.
So go through this.
Free family consultations, anassessment, but you're just
talking with the family, likelike you would have an

(51:34):
assessment.
Apple pie, other pies, july 4thor for the week, right, and you
can get these from Walmart.
Everybody loves these things,but I kind of want to try all of
them, but you can get allthey're like 84 cents each.
I know, I just want a sliver ofeach one.
But whatever, I hand them outall the time.

Speaker 1 (51:54):
They love them.

Speaker 4 (51:57):
I think these are super, super cool.
I put flags there too, cause Ithink you can always take out a
flag.
I still had my like Americanflag.
Someone brought me it wasalways in my pencil holder and I
just had it there forever.
But you can take these thingsout.
I think they're just reallycute.
They're very American, justlike apple pie.
All right, have a ball with lifesocial wellness month.
So social connections andmeaningful relationships help

(52:19):
with overall health andwell-being.
Our care staff eliminatesisolation, loneliness and
neglect.
So I think letting people knowthat or just give that spin on
home care is just a really greatthing.
A lot of the times people arejust shut in and they don't have
someone to get them out andabout.
So this is perfect.
And then I just thought, withkind of the summer feel July

(52:39):
being July, the sunglasses andthe balls, beach balls, all
right, sizzling summer, leavebehind Sna.
Snappy discharges a blast fromthe past, get patients home in a
snap, and then it's cool tocare, love it and there we go.
So with the snappy dischargesyou can pair these little
cheez-its there I eat cheez-itslike crazy, so they're one of my

(53:02):
faves and then these otter popsyou want to take them out just
as they come to you.
Don't freeze them up, but youcould add the little leaf behind
with some ribbon and just makeit look really pretty.
I want to see everyone's ideaswhen you get them done.
If you guys could send uspictures, that would be awesome.
And oh, how to watch meetingsyou missed?
All right, okay, we have acouple of seconds here.

(53:24):
So you're going to log into theforum and it's at
homecaresalesforumcom.
Your username is your emailaddress that you probably used
when you started with us, andthen whatever was emailed to you
, or just use the fork out yourpassword option If you forgot
your password.
Go to the learning, where thatyellow arrow is learning tab,
and then when you click on therenext slide you'll get here.

(53:49):
You'll see these boxes andyou'll see the 2025.
You're going to go ahead andclick on that, and when you
click on that, it'll open up toeverything you need to see,
month by month.
Boom, and so you see down thereit says January 2025, you just
click on each of those and whenyou get in there, you'll be able
to see everything that we'vedone for that week, with the
leave behind links for Canva,google Doc and everything else

(54:11):
you need, and the store too.
Mobile version collab app howto use it and what it's for.
Am I talking really fast, okay?
here, we go Collab by leadconnector.
So here is, we have this linkfor iPhone, and then we have one
for your.
Androids as well here, and youjust go to you see the K there,

(54:31):
yeah, and it looks pretty muchjust yeah, k for collab, next
slide, and then it looks prettymuch just what you would be
seeing on the desktop, exceptthe mobile version, and at the
bottom of the screen therethere's four pages and that
learning page is where you'regoing to want to click onto and

(54:52):
when you do it'll open up intothe forum and everywhere else
and you'll get to see everyone'sideas and different questions.
You can ask questions, pleasefeel free to do.
We will answer you and I thinkthat's it right.

Speaker 2 (54:59):
Yeah.
Oh, man Thank you everybody forcoming.
Just we did right on an hour,just like a minute over
everybody all right, you guyssee, and we'll see in a couple
weeks.

Speaker 4 (55:10):
Okay, yep, take care, don't be strangers.
Bye, bye, everybody.