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July 17, 2025 25 mins

In this episode of the Horton Hangout, Laura shares her unexpected journey into dentistry – a tale of cold bus stops, fish and chips, and an NHS dental practice that kick-started it all. Meanwhile, Leanna tackles a listener's question about confidence in new roles, and the pair dive into the difference between managing and leading a team. Oh – and there’s a very curly surprise in this week’s Confession Corner.

In this episode:
  • 🎓 Laura’s honest story of how she stumbled into dental nursing
  • 🚌 Why travel & tourism college didn’t last – and what fish & chips have to do with dentistry
  • 🦷 The doctor who believed in investing in his team – and sent Laura straight to radiography class
  • 🚫 Banned Word: “Just” – and why it has got to go from dental language
  • 🔇 The running commentary at reception that makes things worse (and what to say instead)
  • 📎 Coworker Nickname of the Week
  • 👩‍💼 A listener’s question: “I’ve been offered a new role, but I don’t feel confident” – Leanna and Laura share personal stories and advice on secondments, imposter syndrome and honest leadership
  • 👑 Why real leaders don’t micromanage – and how to stop ruling with an iron fist
  • 🤝 Blame-free culture: why it’s essential for a happy and high-performing team
  • 😬 Confession of the Week: A dental nurse finds a .......

Link to send in your confession

Link to send in your question for the Horton Hangout

 

Links you may find useful

Horton Consulting

Horton Consulting - About us

Laura Horton - Instagram

Horton - Facebook

Laura Horton - LinkedIn

Laura Horton - TikTok

Leanna Best - LinkedIn

Leanna Best - Instagram

Mark as Played

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