Hotel Tech Insider

We discuss the future of hotels and technology with Patrick Apostolo, the Director of Corporate Operations and Business Transformation for EMEA at Radisson Hotels. Patrick shares his journey in the hospitality industry, highlighting the importance of digital transformation in driving profitability. We explore the process of evaluating and implementing new vendors, emphasizing the need for continuous improvement and collaboration. O...

In this episode of Hotel Tech Insider, we dive into the world of hospitality technology with Claudia Infante, the Chief Data Officer at Margaritaville. Claudia shares her 27-year journey in the industry, starting from a technology company to her current role at Margaritaville.

We explore Margaritaville's tech stack, which includes a mix of startups and legacy solutions, showcasing their innovative approach to technology. Claudia s...

In this episode of Hotel Tech Insider, we had the pleasure of interviewing Patrick Norton, the CMO at Britain Hotels and Resorts. Patrick shared his extensive experience in overhauling the tech stack at Britain, including transitioning to a new PMS at 20 resorts. He emphasized the importance of automation with human oversight in their approach to growth. Patrick highlighted the significance of data-driven marketing and personaliza...

In this episode of Hotel Tech Insider, we had the pleasure of speaking with Liutauras Vaitkevicius, the Managing Director of The Zetter Group, a collection of three boutique hotels in London. Liutauras shared his extensive experience in the hotel industry, highlighting his background in operations, revenue management, and his passion for technology.

The conversation delved into the evolution of Property Management Systems (PMS) in...

In this episode of Hotel Tech Insider, we had the pleasure of speaking with Therese Cedercreutz, the Chief Commercial Officer at Scandic Hotels. Tess oversees revenue, marketing, distribution, guest experience, CRM, loyalty programs, design, and more for Scandic, which operates 270 hotels throughout Europe and employs about 18,000 team members.

Therese shared insights into Scandic's massive project of implementing a new cloud-base...

In this episode of Hotel Tech Insider, we dive into the world of hotel technology with Victoria Fisher, the Chief of Intelligence at Penta Hotels. Victoria shares her extensive experience in revenue management and discusses the digital transformation journey at Penta Hotels.

Victoria's background in economics and revenue management has shaped her career, starting from her studies to her various roles in revenue leadership position...

In this episode of Hotel Tech Insider, we have the pleasure of speaking with Adrian Schmidt, a digital innovation leader at HR Group, a prominent Berlin-based hotel company with a diverse portfolio of 150 branded and independent hotels. Adrian shares insights from his extensive experience in telecom, media, and hospitality, focusing on enhancing guest experiences through digitization.

Adrian discusses the software buying process a...

In this episode of Hotel Tech Insider, we had the pleasure of speaking with Arno Sonderfeld, the managing director of MK Hotels, a family-owned hotel chain with a focus on leveraging technology to enhance guest experiences and streamline operations. Arno shared insights into his background in hospitality, his journey from barkeeper to hotelier, and the evolution of MK Hotels from a single property to a collection of 13 hotels acr...

In this episode of Hotel Tech Insider, we had the pleasure of sitting down with Gorjan Lazarov, the CEO of Orea Hotels and Resorts, to dive into the topic of digital transformation within the hospitality sector. We shared our journey through both the hospitality and telecommunications fields, emphasizing how pivotal customer experience and innovation are to our industry. We discussed the technological advancements we've embraced at...

In this episode of Hotel Tech Insider, we had the pleasure of speaking with Matt Schwartz, the Chief Technology Officer at Sage Hospitality. Matt shared his extensive background in tech, starting from his economics major in college to his experience in various startup companies and retail giants like Staples and PetSmart. His journey into the hospitality industry began in 2010 when he worked for a ski resort company, eventually le...

In this episode of Hotel Tech Insider, we have the pleasure of speaking with Antonio Ducceschi, the Chief Commercial Officer of Star Hotels. Antonio shares his impressive career journey, starting from being one of Italy's youngest hotel General Managers to his current role at Star Hotels.

Antonio discusses the importance of having a clear vision for technology implementation to support growth, highlighting the shift from reactive ...

In this episode of Hotel Tech Insider, we had the pleasure of speaking with Lior Seckler, the Senior Vice President of Revenue Management at HRI. Lior shared his extensive experience in the hotel industry, starting from his background in restaurant technology to his journey through revenue management at Hilton before landing at HRI in 2010.

Lior oversees a team of revenue managers working with both branded and independent hotels. ...

In this episode of Hotel Tech Insider, we had the pleasure of speaking with Konstantin Irnsperger, one of the founders and managing partners of The New Group, a boutique hotel group operating in Europe. Konstantin shared valuable insights into the innovative tech strategies and tools they use to enhance guest experiences and streamline operations.

Introduction to The New Group: Konstantin shared that The New Group, although rel...

In this episode of Hotel Tech Insider, we had the pleasure of speaking with Paolo Gagliardi, the Director of Technology at Falkensteiner Hotel Group. Paolo shared his unique perspective on technology in the hospitality industry, having come from a background in engineering and IT rather than traditional hotelier roles.

Paolo discussed the importance of integrating home technology into hotel properties to enhance the guest experien...

Balaji Krishnamurthy was previously Chief Strategy Officer at Sabre Hospitality Solutions. Prior to this role, he was responsible for new market development efforts in Africa and China across Sabre’s three business units.

Prior to Sabre (GDS & Hotel Software, Krishnamurthy was at Orbitz Worldwide, a global online travel leader, where he led the global corporate strategy function for the diverse travel portfolio of B2C brands an...

In this episode we chat with Dave Berkus, a true one of the most prolific angel investors of all time.  Dave is the creator of FOSSE - the property management system that Marriott used for nearly 4 decades.  He is one of the most storied entrepreneurs in hotel technology and has invested in countless travel technology startups.

In the interview we cover topics such as:

- How Dave landed the deal with Marriott to license his softw...

Ted Watson is VP of Hospitality for Aerohive Wireless and was formerly Global Director, Hospitality & Gaming Solutions at Ruckus Wireless where he led the success of Ruckus in Hospitality through his ability to build strong teams, relationships and provide solutions for and with customers and partners. He brings over 17 years of business and technical experience dedicated to the hospitality industry. Prior to joining Ruckus, Te...

As the CEO of Cendyn, Tim Sullivan oversees global sales, business development, marketing, and client success. Previously President of Cendyn/ONE, where he brought an integrated hotel CRM and digital marketing platform to market, he is now responsible for Cendyn’s global expansion and strategy for the Cendyn Hospitality Cloud. During his eight years with the company, Tim played a key role in helping transform Cendyn into a cloud-ba...

Prior to joining The Sydell Group, Roy worked as a consultant for Edition Hotels/Ian Schrager, Thompson Hotels, and the One Group where his focus was on developing nightlife and entertainment concepts and initiatives. Roy’s work focused on the development of hotel positioning strategies to enhance brand equity objectives. Previously, Roy worked for Morgans Hotel Group as the Marketing Manager at the Shore Club Hotel’s SkyBar. At Sy...