How to Build an AI-First HR Organization

In this episode of the HR Leaders Podcast, we speak with Brandon Roberts, Group VP, People Analytics and AI at ServiceNow, about how AI is transforming talent management as we know it.

Brandon shares ServiceNow’s Four Point Plan for building AI-first organizations, highlighting how real-time skills data, agile workforce allocation, and reskilling are changing how companies attract, develop, and deploy talent. He explains how HR must build strong partnerships with IT, invest in AI fluency, and completely rethink talent management for the age of AI.

🎓 In this episode, Brandon discusses:

1. The future of talent management
2. Talent management in the age of AI
3. Why HR must reskill itself for the AI era
4. ServiceNow’s Four Point Plan for becoming an AI-first organization
5. How implementing AI requires the right mix of people and processes

🙏‍ Thanks you to our series partner - Deel.

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