In this episode of the HR Leaders Podcast, we speak with Lucia Bucci, Divisional CHRO for Employer Services International (ESI) at ADP, about leading HR across 37 countries, embedding AI into people processes, and building future-ready teams.
Lucia draws on her 25-year career across Europe and beyond to share how HR can stay relevant in an AI-driven future. She discusses automating repetitive tasks, using AI to support manager training, and upskilling HR teams to embrace technology. The conversation also dives into trust, authenticity, resilience, and why team engagement is the real driver of retention and performance.
🎓 In this episode, Lucia discusses:
- Preparing HR teams for an AI-driven future
- Balancing global consistency with local customization
- Building trust, authenticity, and engagement as leadership pillars
- Using AI to automate repetitive tasks and streamline manager training
- Leading HR strategy across 37 countries for ADP’s international business
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