November 5, 2024 • 10 mins
On the latest episode of our podcast, the team explores the results of the 2024 Auto Claims Satisfaction Study. This episode covers:
- Why claims are such a critical part of the customer relationship
- How premium increases have influenced satisfaction with the claims experience
- Specific focus areas for claims process improvement
- And more!
Hosted by:
- Carolyn Kibat, Director, Marketing Automation & Strategy
Featuring:
- Stephen Crewdson, CPCU, Senior Director, Insurance Intelligence
- Mark Garrett, Director, Insurance Intelligence
Mark as Played
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