Episode 20 – Janey Nethery: Leading with the Client’s Perspective Top of Mind

Janey Nethery worked in claims for years before joining Michael Sullivan & Associates as Executive Director. Her experience as a client of General Liability and Workers’ Compensation law firms has given her deep insight into what clients want, what it looks like when firms delight, and yet how easy it is to fail. In this conversation she shares quite a few examples that reveal just how hard firms have to work every day at every level to get it right.