A large number of ethics complaints begin with lawyers taking on more work than they can handle, leading them to miss deadlines, fail to be responsive to clients, and otherwise drop the ball. A booming business seems like a good thing, but too much of a good thing can cause severe problems. In this episode, Megan talks long-term solutions like hiring help, and short-term relief measures like pausing ad campaigns, reducing availability for new consultations, and learning to say no.
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