Leadership and Business

Improvisation. You probably know it as comedy and communication on the fly. It often consists of short scenes or sketches beginning with an idea from the audience. Many of your favorite comedians and entertainers have considerable improv training. As modern improv comedy grew, business professionals took note - realizing improv training could greatly help in terms of communication, success, and teamwork. When the new MBA students a...

With each day, more companies and organizations are hiring people who think – and approach problems – differently. Neurodiversity refers to the variation in which human brains function. A range of conditions fall under the neurodiverse umbrella; from autism to Tourette Syndrome, to others. The conditions affects the way people communicate, interact, and process information. Eleanor Loiacono is a professor at the William & Mary Scho...

Bill Rosenthal is not a typical leader, and Midnight Oil is not a typical creative agency. Rosenthal is President of Midnight Oil, an agency located in Los Angeles. Its clients include Netflix, Hulu, HBO, and other streaming services and studios. Rosenthal and his team design and build highly creative and unique displays, billboards, and other media that grab peoples attention and get them talking. He earned his bachelor’s degree i...

It’s a subsidiary of one of the largest machinery manufacturers in Japan: Sumitomo Machinery Corporation of America. Jim Solomon is its CEO. Solomon overseas the company’s locations in North, Central, and South America while staying in close contact with corporate headquarters in Japan. It’s an interesting leadership role in that Solomon finds himself interacting with different cultures regularly. Before becoming CEO, he came up th...

When you think of corporate or organizational crises, the list of examples is never ending: the BP oil spill, the Tylenol tampering incident, the Wells Fargo account fraud scandal, the Equifax data breach, and countless others. A crisis can threaten a number of important elements, including your ability to operate, your relationships with stakeholders, the ability to pursue your strategy, and your reputation. Tim Lloyd is Managing ...

Since it was founded sixteen years ago, the Hilb Group - a successful middle market insurance broker - has embraced a high growth strategy. And in just over a decade and a half, the organization has acquired almost two hundred small agencies and brokers across the country. While focused on the growth, Hilb’s leaders also work to maintain the health of the organization, customer satisfaction, and financial discipline. Jason Angus is...

Networking. Love it or hate it, networking is required if you’re looking to land a new job in this unusual employment market, or if you want to grow and progress in your career. Many people feel somewhat uncomfortable networking, and if that sounds like you, it might be time to examine the approach you take to networking. Inga Carboni is a professor of management at the William & Mary School of Business. An author and award-winning...

The Muscarelle Museum of Art at William & Mary has been in the spotlight lately generating media coverage by the Wall Street Journal and others thanks to its current exhibition, Michelangelo: The Genesis of the Sistine. The exhibition, running through June 1st,  displays Michelangelo’s early drawings of the famous frescoes of the Sistine Chapel. Organizations like the Muscarelle are part museum, part art gallery, and part business....

If there’s one constant in business, it’s change. Thanks to globalization, competition, AI, and other factors, change comes at us continuously. And while adapting to change is a challenge for many, change management is a critically important component of leadership. If not done correctly, employees, teammates, and customers will refuse to buy in. David Long is a professor of management at the William & Mary School of Business. He t...

Every spring, the MBA program at the William & Mary School of Business presents the Principled Achievement Award to a leader who best embraces and demonstrates the tenets of principled achievement. Previous winners include the head coach of the Buffalo Bills, Sean McDermott; and AnnaMaria DeSalva, global chairman of Burson, the global communication company. The Principled Achievement Award winner is the leader who values people, di...

Have you ever avoided interacting with a colleague because the two of you see the world very differently? You know the conversation will be frustrating, so you just go another way. That, in its most basic form, is an example of polarization. We tend to think of polarization in politics: two parties divided and at two distant extremes. But polarization takes place at work. Our guest says it not only affects behavior, but it harms in...

November of 2022: That’s when the Large Language Model ChatGPT was introduced. Professionals everywhere started to take notice of, and adopt, the technology. Now, just two years later, we have a number of LLMs at our disposal, including Copilot, Perplexity, Claude, Genesis and DeepSeek. In January, DeepSeek R1 was introduced. Developed by a Chinese Artificial Intelligence startup, DeepSeek has quickly become popular across the worl...

Few businesses have experienced the amount and type of change college athletics has experienced recently. It started when NIL was introduced, which gives college athletes the rights to control and profit from their name, image, and likeness. Now, some of the very best college athletes in the country are earning seven figures. Meanwhile, the transfer portal - which allows student athletes to easily move from one college team to anot...

It seems wherever you go, working professionals and companies are talking and strategizing about artificial intelligence, machine learning, and ChatGPT. And many of those conversations have taken place fairly recently. But before all the buzz, way back in 2016, Ai Spark began researching ways machine learning could intersect with finance. Now the organization uses a technology and people approach for credit risk analysis. Matt Fior...

The holidays and the New Year, a time to relax a bit and recharge your battery. It’s also an opportunity to break away for awhile and read or listen to a good book. But go online or into a bookstore and it’s easy to be a little overwhelmed by all of the choices.To help you cut through the clutter, we invited Anna Milholland to join us. She’s the business librarian at the McLeod Library at the William & Mary School of Business. She ...

When you hear the word “dominoes,” chances are you think pizza. And for good reason: There are over 20,000 Domino’s locations across the world. Domino’s is #1 in the world in quick-service restaurant pizza. It has 20% of the global market share, and 22% market share in the US. And while pizza is the heart and soul of Domino’s, company leaders see themselves in three businesses: pizza, storytelling, and technology. Joe Jordan is Pre...

Twenty-five years ago she made history when she became the first woman to be named CEO of a top company. Carly Fiorina became CEO of Hewlett Packard in 1999. During her tenure as Chair and CEO, HP became the largest technology company in the world, as cash flow, revenue, and profit all grew. Since that time, she’s been working as a consultant and leadership coach in the government and private sectors. She’s written three books on l...

If you’re a sports fan, you often hear about the substantial salaries some professional athletes earn. Most players rely on their agent to handle the details and negotiations on their contracts. But it’s only been recently that many coaches and assistant coaches have turned to agents for guidance. Dennis Cordell is one of those agents. He’s the CEO of Coaches Incorporated, a sports marketing agency dedicated to protecting and promo...

Chances are you’ve dined at one or more of Bloomin’ Brands restaurants. Their brands include Outback Steakhouse, Carrabas, Bonefish Grill, and Fleming’s Prime Steakhouse. Casual dining was hit especially hard during the global pandemic, but thanks to innovative thinking, leadership, and loyal customers, Bloomin’ Brands continues to grow in the US and abroad. Michael Healy is CFO and Head of Global Business Development for Bloomin’ ...