Leadership With Heart
Would you like to uncover how Leaders with Heart lead their teams and engage and retain them in the process? Join Heather R. Younger, J.D., the best-selling author of The 7 Intuitive Laws of Employee Loyalty, The Art of Caring Leadership, and The Art of Active Listening. Heather is the Founder and CEO of Customer Fanatix. Join her as she interviews amazing leaders from all over the world and all walks of life to find out what drives them to be more emotionally intelligent leaders with winning organizational cultures. You’ll uncover how to improve: Employee engagement Perceptions of management Employee motivation Employee satisfaction Organizational leadership Caring leadership Sales outcomes Company profitability Customer experience Listening and understanding in your organization And more!
Episodes
In this episode, I’m joined by Marc Koehler, a former U.S. Navy submarine officer. His unique perspective, gained from leading in a nuclear submarine where every action has consequences and complacency can be catastrophic, offers some of the clearest thinking on leadership I've heard in a long time. Marc shares how his experiences taught him lessons about accountability, emotional influence, and self-leadership that ev...
What happens when a scientist decides to lead from the heart? In this Leadership of the Heart podcast episode, Heather welcomes Jayshree Seth, Corporate Scientist and Chief Science Advocate at 3M.
Jayshree's journey challenges traditional leadership narratives, proving that influence and impact do not require a title or permission. Her path from technical expert to global science ambassador is an authenti...
In this episode of Leadership with Heart, Shawn Hanks, CEO of Premiere Speakers Bureau, reflects on his evolution from sales leader to CEO. He shares the pivotal lessons that shaped his leadership, including when he learned that offering his opinion too soon in meetings unintentionally stifled the voices around him.
Rather than leading with answers, Shawn now leads with questions and listens first, giving...
In this Leadership with Heart podcast episode, I welcome Kevin Kruse, Founder and CEO of LEADx. Kevin shares how his introverted nature and deep sense of purpose led him to build a platform designed to democratize leadership development and bring coaching and emotional intelligence tools to every leader through AI and digital innovation.
Our conversation goes far beyond leadership tech. It's a personal an...
What happens when the CFO leads a company’s social responsibility efforts? And what if that initiative not only improves company culture but strengthens the bottom line?
In this episode of the Leadership With Heart podcast, we hear from Sandra Torre, Co-President and CFO at Lavidge, a full-service advertising agency based in Phoenix, Arizona. Sandra challenges conventional expectations of the CFO role by s...
In this episode of Leadership With Heart, I sit down with Kirstin Guptill, Chief People Officer at HopeWest, to explore how leadership is evolving beyond administration into deeply human, strategic, and transformative work.
Kirstin shares her experience stepping into a brand new CPO role at a nonprofit that supports people through some of life's most challenging moments. With a background in HR leadership ...
What does it mean to lead with both heart and results? How do strong leaders build teams that thrive while ensuring business success? In this episode of Leadership With Heart, I have the pleasure of speaking with Susan Valverde, Brand President of Sylvan Learning, whose leadership journey is nothing short of inspiring. From starting as a franchisee to leading a national organization, Susan's path is a testament to pers...
How do great leaders inspire confidence, even in the most challenging moments? What impact do body language, tone, and presence have on the people we lead?
In this episode of Leadership with Heart, I sit down with Tracy Nolan, Senior Vice President of MarketPoint at Humana, to explore the art of leading with strength and compassion, often without saying a word. Tracy shares her journey from retail to telec...
What if your most incredible pain could become your most significant purpose? In this episode of Leadership with Heart, I sit down with Eric Newman, Founder and CEO of Roc Solid Foundation, to talk about the defining moments that shaped his leadership journey. As a pediatric cancer survivor, Eric could have let his past define him. Instead, he turned his pain into a mission—building playsets for children fighting cance...
Have you ever wondered what truly empowers someone to speak up, especially when their voice challenges the norm? In this engaging episode, we explore the transformative power of using your voice with Ashley Rivera. She’s a go-getter Gen Z entrepreneur who shares her journey of self-leadership and confidence in the workplace.
Ashley’s story began when she joined the team straight out of college, bringing w...
How do you navigate your leadership journey while staying true to yourself? And what happens when you decide to stop waiting for permission and take control of your path?
In this Leadership with Heart podcast episode, Heather sits down with Erika Whyte, Vice President and Director of Diversity, Equity, and Inclusion at Janney Montgomery Scott, LLC. Erika’s story is one of resilience, vision, and unapologet...
What if the biggest barrier to your success wasn’t external—but internal? What if the way you frame challenges, setbacks, and even opportunities determines how far you can go?
Today is a special day—February 11th, the official launch of my new book, The Art of Self-Leadership: Discover the Power Within You and Learn to Lead Yourself. This book isn’t just another leadership guide—it’s a call to action for a...
What does it mean to show up—not just as a leader, but as an advocate for those who rely on us? In this deeply personal and thought-provoking episode, I sit down with Alex Allen, Senior Director of Inclusion and Collaboration at Cisco, to explore how his leadership journey has been shaped by one of the most important roles in his life: being a father to his incredible son, Bryce.
Alex opens up about a mome...
In 2025, focusing on self-leadership is your secret weapon to thriving in a fast-paced, ever-changing world. By mastering self-discipline and leading by example, you’ll inspire your team, build trust, and create a culture of innovation. Watch this video to discover how to step into your full potential and make 2025 YOUR year!
WHEN YOU’RE...
Mastering self-leadership is key to building unbreakable trust and strong connections with your team. When you lead with self-awareness, integrity, and consistency, you set the tone for a culture of respect and accountability. By leading yourself well, you inspire your team to do the same, creating a thriving and united force.
Loving your team unconditionally builds trust, respect, and loyalty, creating an unstoppable environment. When your team feels valued, communication and collaboration thrive, making challenges easier to face. Leading with empathy inspires your team to bring their best every day, building resilience and strength. Keep cheering them on, and watch amazing things unfold!
AI helps you identify learning gaps, remove obstacles, and provide actionable insights, giving you a major advantage as a business leader. It enhances productivity and keeps you and your team ahead by clearing roadblocks and boosting momentum. Rasmus Holst, CEO of LMS365, shares how learning, engagement, and performance drive high-functioning teams. He also discusses how AI aids development, the value of mentorship, an...
Self-leadership is your key to becoming an unstoppable business leader! When you take charge of your growth and actions, you inspire your team and create a culture of focus and accountability. By leading yourself first, you’ll stay resilient, clear, and ready to tackle any challenge—showing everyone how it’s done!
WHEN YOU’RE READY, HERE’S...
Join me for a one-hour webinar where you’ll get exclusive insights from my upcoming book, The Art of Self-Leadership. Learn actionable strategies to elevate your leadership, influence others, and cultivate a growth mindset. Tune in to the webinar replay now to start unlocking your personal and professional potential!
WHEN YOU’...
Stop spinning your wheels and start transforming your growth as a caring leader—you’ve got everything it takes! Focusing on your development not only boosts your leadership skills but also inspires and empowers your team. Every step you take towards improvement, like building empathy and effective communication, makes a positive impact. Embrace this transform...
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