Leadership With Heart
Would you like to uncover how Leaders with Heart lead their teams and engage and retain them in the process? Join Heather R. Younger, J.D., the best-selling author of The 7 Intuitive Laws of Employee Loyalty, The Art of Caring Leadership, and The Art of Active Listening. Heather is the Founder and CEO of Customer Fanatix. Join her as she interviews amazing leaders from all over the world and all walks of life to find out what drives them to be more emotionally intelligent leaders with winning organizational cultures. You’ll uncover how to improve: Employee engagement Perceptions of management Employee motivation Employee satisfaction Organizational leadership Caring leadership Sales outcomes Company profitability Customer experience Listening and understanding in your organization And more!
Episodes
On this week’s episode of the Leadership with Heart podcast, I sit down with Kurtis Strauel, Senior Director of Human Resources at Mark-Taylor Residential, to discuss the power of leading from the heart in a field that is often misunderstood. With over 30 years of experience in HR and more than two decades in leadership, Kurtis brings a deeply reflective, people-first perspective that cuts through the noise of policy, ...
What happens when a leader blends deep operational structure with genuine human care? That’s the question at the heart of my latest conversation on the Leadership with Heart podcast, where I’m joined by Sarah Mazzocco, Chief People Officer at Americare Senior Living.
We first met when I was invited to speak at Americare’s annual leadership conference. Even before I hit the stage, I could tell Sarah was a d...
Dean Wegner is a former Army Ranger, a West Point graduate, and now the CEO and co-founder of Authentically American, an apparel brand rooted in purpose. But more than that, he’s a husband, a dad of four, and someone who truly understands what it means to lead with heart.
We started this episode by connecting over something very personal. As many of you are aware, my son is currently attending the U.S. Nav...
In this solo episode, I open up about one of the most emotional experiences of my life after dropping my son off at the United States Naval Academy. It stirred something profound within me, and I felt compelled to share what I learned about self-leadership, emotional resilience, and staying grounded during life’s most significant transitions.
I discuss what it means to be truly unshakable, not by avoiding ...
In this episode of Leadership with Heart, I sit down with Laura Chevalier, Chief Growth Officer at Optomi Professional Services, for a conversation that explores the powerful intersection of data, grace, and self-leadership.
Laura shares her remarkable journey from teaching and sports to building a thriving IT consulting startup and leading a division focused on uplifting rural communities and military fam...
In this episode, I sit down with Lorna Little, President and CEO of St. Anne’s Family Services in Los Angeles. Lorna leads an organization that touches the lives of thousands of families facing housing insecurity, young mothers seeking stability, and children who need a safe start.
Our conversation goes deep into what it means to lead from both lived experience and professional training. Lorna shares how h...
On this episode of the Leadership with Heart podcast, I’m joined by someone very special to me, Andy Boian, founder of Dovetail Solutions and a longtime friend and collaborator. Andy first joined me on the show back in 2020 and was also featured in my book The Art of Caring Leadership. Since then, a great deal has changed, both for him and his company, and I was thrilled to bring him back to discuss where he s...
In this episode of Leadership with Heart, I sit down with Tracy Nolan, Senior Vice President of MarketPoint at Humana, for a candid and powerful conversation about what it truly means to lead with both strength and compassion.
Tracy has spent her career guiding large teams through complex transformations, including overseeing 14,000 employees during the merger of Sprint and T-Mobile at the height of the pa...
In this episode of Leadership with Heart, I sit down with someone I genuinely admire, both professionally and personally. Kevin Eikenberry joins me to discuss his newest book, Flexible Leadership, and together, we explore what it truly means to lead with flexibility during times of constant change.
As someone who believes deeply in the power of self-leadership, this conversation is significant. Kevin and...
What does it take to lead with heart in one of the most demanding, misunderstood public service sectors? In this episode of the Leadership With Heart Podcast, I spoke with Billie Jo McCarley, Deputy Director of Operations at the Miami-Dade Water and Sewer Department.
From the moment I saw her speak on a panel, I was drawn to her clarity, purpose, and grounded approach to leading in a system that rarely ge...
What does it take to grow a business from 3 million to over 350 million dollars without losing sight of your purpose, people, or principles? In this Leadership With Heart Podcast episode, I reconnect with Ron Alvesteffer, President and CEO of Service Express, who returns with even more perspective, humility, and wisdom than when we first spoke years ago.
Ron shares what it means to lead a fast-growing orga...
What does it take to go from the mail room to the C-suite? And how does someone stay grounded in empathy while holding one of the highest positions in a global firm?
In this episode of Leadership with Heart, William McKinley Washington II, Global CFO at Baker McKenzie, shares a journey that challenges assumptions about leadership, success, and what it means to rise.
His story begins far from c...
What does it mean to lead from the heart, and what happens when we admit we do not have all the answers? In this episode, I speak with Brian Brault, founder of Legacy of Significance and a globally respected leadership teacher and entrepreneur.
Brian has built and sold two companies and dedicates his time mentoring leaders worldwide. His work is rooted in humility, curiosity, and a deep belief in helping ...
In this episode, I’m joined by Marc Koehler, a former U.S. Navy submarine officer. His unique perspective, gained from leading in a nuclear submarine where every action has consequences and complacency can be catastrophic, offers some of the clearest thinking on leadership I've heard in a long time. Marc shares how his experiences taught him lessons about accountability, emotional influence, and self-leadership that ev...
What happens when a scientist decides to lead from the heart? In this Leadership of the Heart podcast episode, Heather welcomes Jayshree Seth, Corporate Scientist and Chief Science Advocate at 3M.
Jayshree's journey challenges traditional leadership narratives, proving that influence and impact do not require a title or permission. Her path from technical expert to global science ambassador is an authenti...
In this episode of Leadership with Heart, Shawn Hanks, CEO of Premiere Speakers Bureau, reflects on his evolution from sales leader to CEO. He shares the pivotal lessons that shaped his leadership, including when he learned that offering his opinion too soon in meetings unintentionally stifled the voices around him.
Rather than leading with answers, Shawn now leads with questions and listens first, giving...
In this Leadership with Heart podcast episode, I welcome Kevin Kruse, Founder and CEO of LEADx. Kevin shares how his introverted nature and deep sense of purpose led him to build a platform designed to democratize leadership development and bring coaching and emotional intelligence tools to every leader through AI and digital innovation.
Our conversation goes far beyond leadership tech. It's a personal an...
What happens when the CFO leads a company’s social responsibility efforts? And what if that initiative not only improves company culture but strengthens the bottom line?
In this episode of the Leadership With Heart podcast, we hear from Sandra Torre, Co-President and CFO at Lavidge, a full-service advertising agency based in Phoenix, Arizona. Sandra challenges conventional expectations of the CFO role by s...
In this episode of Leadership With Heart, I sit down with Kirstin Guptill, Chief People Officer at HopeWest, to explore how leadership is evolving beyond administration into deeply human, strategic, and transformative work.
Kirstin shares her experience stepping into a brand new CPO role at a nonprofit that supports people through some of life's most challenging moments. With a background in HR leadership ...
What does it mean to lead with both heart and results? How do strong leaders build teams that thrive while ensuring business success? In this episode of Leadership With Heart, I have the pleasure of speaking with Susan Valverde, Brand President of Sylvan Learning, whose leadership journey is nothing short of inspiring. From starting as a franchisee to leading a national organization, Susan's path is a testament to pers...
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