We have all been in the situation at work where there is a rule that doesn’t make sense. The problem with rules is that once they are written down, they start to age and not all rules age well. This leads to exceptions to the rules and judgements calls needing to be made. When should an exception to the rule be granted, who should grant that exception, how do you scale exceptions? All these lead to questions about why is the rule in the first place. Watch Ethan Evans, former VP of Twitch Prime (Prime Gaming) at Amazon; discuss how to use good judgement in order to evaluate which rules can be broken.
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