What Does Walmart See in Retail that the Rest of the Industry is Missing?

As the retail industry loses more jobs than during the depths of the Great Recession, Walmart is investing $2.7 billion in higher wages, education and training for employees. Doomsdayers are predicting the end of retail work as we know it. Does the world’s largest private employer see something that the rest of the industry is missing? In this episode, Chip and Caroline head down to Northwest Arkansas to speak with both Walmart executives and employees about what’s really going on in the retail industry. Judith McKenna, Walmart’s COO, explains why the nation’s largest employer is focused on training soft skills as the retail landscape becomes more technologically advanced. Paco Underhill, a retail analyst with more than 30 years of experience, also brings his perspective to the seemingly surprise move by Walmart.