In this episode, we chat with Eric Gill, CEO of Gills Point S Tire and Auto Repair. Eric and his team were deemed essential from the start but had to make some quick decisions around safety and ensuring customers' needs were not impacted. Eric did an incredible job of empowering his managers to make the best decisions based on what their local markets were dictating. Eric also quickly ensured metrics and targets were adjusted to fit the new normal and keep his team motivated and focused. I really enjoyed Eric's perspectives and hope you do as well.
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