BONUS SEASON: Reach Out – Connecting Ideas & Resources

Why do some teams emerge from uncertainty stronger and more connected, while others splinter into silos where everyone's fending for themselves? The difference lies in whether people feel safe enough to admit they're struggling and ask for help. This episode reveals why reaching out is often the one simple act standing between you and success during change. We share the R in our HEART framework with practical tools for normalizing struggle, making it easier to ask for and offer help, and ensuring no one burns out from caring.

01:12 Chelle explains why Reaching Out helps us to navigate the uncertainty, fear, and doubt that comes with change.

09:15 Chelle shares the three elements make it easier to ask for help when we're feeling vulnerable and overwhelmed

11:46 Chelle provides two individual tools we can reach for help to ensure we are asking cleanly and clearly for help rather than manipulating others

17:38 Chelle offers two organizational tools we can use to create a help-seeking culture.

23:49 Chelle shares two team team tools we can use to set healthy boundaries around our help giving so we don't burn each other out.

29:03 Chelle explains how IDEO have built helping into the norms, processes, and practices and the impact it has had in their workplace.

36:18 Chelle exploers how workplaces can ensure people are available to help each other.

38:33 Chelle provides the post-it note a-ha takeaway for Reaching Out.