1408: Rise Through the Ranks: Proven Leadership Strategies for Success with Author and Speaker Noel Massie

Getting promoted feels like a win—until you realize no one’s actually taught you how to lead. You go from being good at your job to managing people who expect direction, clarity, and support, and suddenly everything gets more complicated. Meanwhile, high-potential team members quietly leave because they’re frustrated, overlooked, or just plain burned out. It’s not that new managers don’t care—it’s that they’re tossed into leadership without a map, hoping they figure it out before everything falls apart. Noel Massie spent over 40 years at UPS, rising from truck loader to VP of U.S. Delivery Operations, leading 140,000 people. He’s also the author of Congrats, You’ve Been Promoted, a guide for new leaders. Today, he talks about the common pitfalls new managers face and why intentional leadership matters. He shares practical tools like the “best principle” and “four by five method” to help build clear, value-driven teams. His message: great leadership starts with clarity, purpose, and accountability. Stay tuned! Quotes: “You can't expect to get more than you give. If people are the way to success, then you need to invest in those people intentionally and consciously.” “Leadership is one thing and one thing alone: the ability to influence the behavior of a group or an individual without coercion toward a common objective.” “Culture is built at the top and executed at the bottom. No CEO is out building airplanes or serving clients, but they talk about how great that stuff needs to be.” Resources: [e-mail] Noel Massie | Leader. Mentor. Advocate. Follow Noel Massie on Facebook Connect with Noel Massie on LinkedIn