Anna Karin Holck, customer experience-direktör på Kappahl, gästar Markets podcast och pratar om kundmöten, förändrade kundbeteenden och butiksdöd. ”Dåliga butiker som inte svarar upp till kundernas behov har alltid dött. Den som kan komma nära sin kund har lättare att överleva”, säger hon.
Förutom kundmöten avhandlas butiksformat, cityhandel, dåliga butiksupplevelser, merförsäljning, samverkan mellan digitalt och fysiskt samt varför Anna Karin Holck har 50 klädrullar hemma.
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