How to resolve staff frustration through clear communication

If discomfort arises among employees in your office, how do you address and move forward from the situation? In this episode, MDRT members share how they develop a straightforward, successful approach when tense or complicated situations arise. You’ll hear from: Aaron Kane, AFA, B Bus Adam Thomas Rex, AIF, CFP Episode breakdown: 0:29 – Creating an open-door environment to bring up issues as needed 1:28 – Establishing procedures to get every employee on the same page 3:58 – Addressing problems independently while empowering staff members 5:26 – Understanding the different performance expectations for different people in the office 6:46 – Ensuring that employees understand how any changes will benefit them and the clients Listen to the monthly series, MDRT Presents: @mdrtpresents