MGMA Podcasts

In this episode of the MGMA Insights Podcast, Dr. Michael Neal, a practicing optometrist and founder of Build My Team. Dr. Neal shares his transformative approach to healthcare hiring while addressing critical challenges like staff turnover, burnout and creating a high-performing practice culture. Drawing from lessons learned in his own practice and insights from top service industries, he offers practical strategies for m...

In this episode of the MGMA Insights Podcast, host Daniel Williams joins Mark Noon, a retired US Air Force medical leader and founder of LEADERSHIPTEN to explore leadership challenges amid cultural adaptations in the post-pandemic workplace. With extensive experience coaching healthcare organizations, Mark shares critical leadership strategies for medical practice managers and administrators while offering practical approa...

In this episode of the MGMA Business Solutions Podcast, Dr. Michael Blackman, Chief Medical Officer at Greenway Health, explores how AI and automation can help reduce provider burnout and improve medical practice efficiency. The conversation highlights Greenway's Clinical Assist technology while offering insights for medical practice leaders looking to leverage AI as a supportive tool rather than a replacement for healthca...

In this episode of the MGMA Business Solutions Podcast, host Daniel Williams sits down with Chris Franklin, President of LocumTenens.com, and Alison Sawyer, Vice President of Strategy and Innovation, to unpack recent research on clinician workforce trends. The conversation reveals surprising findings about job satisfaction, retention and what truly motivates today's healthcare professionals. This topic will be featured in ...

In this MGMA podcast episode, host Daniel Williams talks with Dr. Christopher Kodama, MD, MBA, founder of EverSpark, about managing disruptive physician behavior. They define what disruptive behavior looks like in healthcare settings, discuss its impact on practice culture, and outline actionable strategies for addressing it—covering preparation, conversation techniques, and follow-up. Dr. Kodama also previews his upcoming...

In this episode of the MGMA Week in Review podcast, hosts Daniel Williams and Colleen Luckett share the latest healthcare industry news, including proposed changes to Medicare payments, healthcare consumer experience trends, and an Emmy-nominated medical drama. Plus, they highlight a leadership story from MGMA Connection Magazine and spotlight MGMA’s Women Healthcare Leaders Resource Group.

Key Takeaways:
00:50 Welco...

In this episode of the MGMA Business Solutions Podcast, host Daniel Williams sits down with Phill Tornroth, Vice President of Engineering at Elation Health. Together, they explore the revolutionary impact of AI on primary care, discussing how technology can reduce clinician burden, streamline workflows and bring human-centered design to healthcare technology. Elation Health received two awards from the 2025 Best in KLAS: S...

In this episode of the MGMA Member Spotlight podcast, host Daniel Williams talks with Linda Carroll, a certified medical practice executive and co-facilitator of MGMA’s AAPI Healthcare Leaders Resource Group. The discussion explores Linda’s work and life in Alaska, the value of resource groups, and the importance of culturally responsive leadership. Linda shares how telehealth is bridging gaps in rural care and how MGMA co...

On this episode of the MGMA Week in Review podcast, hosts Daniel Williams and Colleen Luckett dive into key updates shaping medical group practices. They explore how healthcare leaders—especially Chief Nursing Officers—are becoming central to advocacy efforts, examine the mounting pressures on rural hospitals, and break down how real estate decisions can either support or stall private practice growth. Plus, they share new...

In this episode of the MGMA Business Solutions Podcast, host Daniel Williams sits down with Kate Warnock and Maja Vojnovic from Forcura to explore the challenges medical practices face in post-acute care documentation and coordination. The conversation reveals insights from a recent survey that highlights the administrative burdens practices experience and offers innovative solutions to streamline workflows. Forcura is als...

In this Ask MGMA episode, hosts Daniel Williams and Cristy Good tackle a question that often trips up medical practices: Can a provider turn away a patient because of the patient’s insurance or the billing method? They lay out the ethical stakes, compliance rules, and legal pitfalls of selective scheduling. Drawing on CMS guidance and professional standards, Cristy outlines fair-billing best practices and share practical t...

In this special Fourth of July edition of the MGMA Week in Review podcast, hosts Daniel Williams and Colleen Luckett share timely healthcare insights alongside some holiday cheer. They start with a major policy development: a Senate-approved tax bill that could cut nearly $1 trillion from Medicaid—posing serious implications for hospitals, rural providers, and medical groups. The episode also covers how bathroom cleanlines...

In this MGMA Insights podcast episode, host Daniel Williams discusses behavioral health integration with clinical health psychologist and consultant Dr. Jonas Bromberg, Psy.D, of Crossroads Health Consulting. 

Dr. Bromberg explains how medical practices can incorporate mental health support and bridge the gap between physical and emotional healthcare. The conversation explores strategies for implementing behavioral health s...

In this episode of the MGMA Member Spotlight podcast, host Daniel Williams talks with the leaders behind MGMA’s Early Careerist Resource Group — a supportive space for emerging healthcare leaders to connect, grow, and navigate the challenges of stepping into their first leadership roles.

Guests Agnes Edukere, MHA (Melody Health), Melinda Mastel, MBA, MS, FHFMA, CMPE, PMP (Medical College of Wisconsin), and Tori Cordova,...

In this episode of the MGMA Week in Review podcast, hosts Daniel Williams and Colleen Luckett cover five top stories impacting medical group leaders this week. Topics include the Supreme Court’s decision to uphold the ACA’s preventive services mandate, new data on clinician job satisfaction and turnover risk, operational insights on patient encounter volume, expert advice on building a non-punitive workplace culture, and t...

In this episode of the MGMA Insights Podcast, host Daniel Williams sits down with Rana McSpadden, a medical practice consultant from SVMIC, to dive deep into the critical world of cybersecurity for healthcare organizations. With rising threats and sophisticated hacking techniques, this episode provides medical practice leaders with essential strategies to protect their patient data, maintain operational continuity, and bui...

In this Ask MGMA episode, Senior Editor Daniel Williams and Senior Advisor Cristy Good  explore the legal and ethical issues around using security cameras in medical practices. They cover camera placement rules, HIPAA risks, audio recording concerns, compliance best practices, and why legal consultation is critical. Practice leaders also get actionable steps and key resources to stay compliant.

00:50 Introduction to the As...

In this MGMA Week in Review episode, hosts Daniel Williams and Colleen Luckett break down key healthcare headlines, including CMS hospital penalties, new research on the speed and cost-effectiveness of video consultations, and how AI and consumer tech are reshaping care delivery. Plus, practical tips for keeping medical practices on schedule and why being likable at work may impact your career. Full article links are avail...

In this episode of the MGMA Business Solutions Podcast, host Daniel Williams sits down with Kate Daniels, Senior Director of Franchises, Associations and Buying Groups, and Hyrum Gray, Solution Consulting Manager from Oracle NetSuite. They dive deep into how medical practices can transform their operations by embracing modern technological solutions, addressing critical challenges in healthcare administration, and streamli...