EP 10:22 From 75 to 395 Cars Sold Online: The Ultimate BDC Success Story & Debunking Outsourced BDC Stereotypes

In this energizing episode of the Millionaire Car Salesman Podcast, Sean V. Bradley and LA Williams explore the game-changing potential of Outsourced BDC Services in the automotive industry. The guests dive into the innovative approach Dealer Synergy has taken with their Outsourced BDC agents, who are consistently driving impressive sales numbers while eliminating the need for costly in-house teams!

"There’s a reason why 80% of all BDCs are broken or not profitable." - Sean V. Bradley

This episode highlights what makes a successful outsourced BDC, from exceptional training to cultural adaptability. With insights into real-world success stories, including a standout example from Jenna Blankenbiller at Bob Ruth Ford, listeners will learn how leveraging international talent can significantly boost both sales and customer experience.

"This is what's supposed to happen when you have people committed to quality training." - LA Williams

Don't miss out on how this innovative model is setting new industry standards and redefining what’s possible for dealerships!

Key Takeaways:

✅ Outsourcing Benefits: Discover the strategic advantages of outsourced BDCs in reducing costs, improving efficiencies, and increasing productivity with dedicated teams.

✅ Success Stories: Understand how Bob Ruth Ford multiplied their sales through effective BDC practices, as shared by Jenna Blankenbiller.

✅ BDC Training and Process: The significance of thorough training and establishing a streamlined process as key drivers for successful CRM and BDC operations.

✅ Cultural Work Ethic: Insights into the Filipino workforce's dedicated attitude and exceptional performance in BDC roles.

✅ Innovative Technologies: Emphasis on modern tools like accent conversion software, which enhances communication efficiency and customer interaction in outsourced services.

About The Guests

Sean V. Bradley: Sean V. Bradley is a notable figure in the automotive industry, known for his expertise in internet sales, CRM, and BDC operations. He is the CEO of Dealer Synergy and is celebrated for transforming car sales processes to increase profitability and efficiency.

LA Williams: LA Williams, the vice president of Dealer Synergy, is recognized as the "Blind Phone Master" for his unparalleled skills in phone sales training. He is a significant influence in developing customer relations and sales strategies in the automotive sector.

Jenna Blankenbiller: Jenna is the director of outsourced BDC and Internet operations at Dealer Synergy. She previously worked at Bob Ruth Ford, where she played a crucial role in boosting BDC sales remarkably from 75 to nearly 395 units a month.

Gladys Quitoriano: A top-performing BDC representative from the Philippines, Gladys brings years of experience in call centers to the automotive industry. She has worked closely with Jenna and Dealer Synergy, proving vital in her role by consistently exceeding sales expectations.

Ivy Ambag: Ivy is a fresh and promising talent in the BDC team, having recently joined Dealer Synergy. With a strong background in BPO and logistics, she has quickly become a top performer, demonstrating immense potential and dedication.

 

 

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Maximizing Profitability in Automotive Sales: The Outsourced BDC Advantage