MYW Unscripted Episode 05 – Of Metrics and Interventions Part 2

In the second episode of a two-part series, Jose and Nicholas cover what went wrong with the NYPD’s system for tracking crimes and have a broader discussion around the challenges of picking metrics to incentivize behavior and drive performance.   Timestamps: 0:40: Brief recap of part 1 and setup for part 2 1:50: Downsides of applying “The Crime Machine” 4:37: The problem with chasing metrics 7:18: Maximum or ceiling value of metrics 9:09: Danger of focusing on single metrics at the expense of others 11:16: “The Cobra Effect” 15:38: Our takeaways and wrap-up   Mentioned This Episode: Reply All: The Crime Machine Part I – https://gimletmedia.com/shows/reply-all/o2hx34/ Reply All: The Crime Machine Part II – https://gimletmedia.com/shows/reply-all/n8hwl7/ [e-mail] – Email us your ideas here! MindYourWorkIO – Send us a tweet! Mindyourwork.io – Find us here!   Credits: Our intro and outro music for Unscripted is “Pamgaea” by Kevin McLeod, licensed under licensed under Creative Commons: By Attribution 3.0 License. You can find more of Kevin’s music at incompetech.com.   Logo Artwork by Antonella Espinoza. Find her at @ellaspin on Twitter!