Does Trader Joe's pressure its employees to talk to customers?

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January 19, 2025 • 25 mins

Every time I go in Trader Joe's, the checkout person asks me a question of some sort. I used to think everyone there was just happy and friendly, but then I heard reports that it was more of a rule or strong encouragement that employees talk to customers. I read conflicting reports about this online and wanted to talk to someone who'd worked at Trader Joe's, to see if she could shed some light on this. I talk to Twiggy, who has a YouTube channel (youtube.com/@TwiggysDollHospital) and who makes custom dolls (twiggysdollhospital.com). Learn more about the show and get transcripts at⁠ ⁠behavior-podcast.com⁠⁠. Learn more about your ad choices. Visit megaphone.fm/adchoices

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.css-14f5ked{margin:0;word-break:break-word;display:-webkit-box;-webkit-box-orient:vertical;box-orient:vertical;-webkit-line-clamp:2;overflow:hidden;}Does Trader Joe's pressure its employees to talk to customers?