November 14, 2024 • 39 mins
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Dr. Block interviews Dr. Ann Tsung, a NASA flight surgeon and productivity expert. Dr. Tsung dives into her method of creating more time for busy professionals by leveraging AI tools, such as ChatGPT, and utilizing virtual assistants. She introduces her concepts of the five freedoms and five priorities, which help individuals focus on what truly matters while eliminating distractions.
Dr. Tsung emphasizes the importance of recovery time, setting clear goals, and outsourcing tasks to reduce mental load and increase efficiency. Her practical strategies can help listeners find more time in their schedules and lead a more balanced, fulfilling life.
Bio
Dr. Ann Tsung is a NASA flight surgeon, critical care and emergency medicine physician, and the founder of Productivity MD. She is a coach specializing in helping high-performing professionals reclaim their time, sharpen their focus, and reduce stress using AI-driven tools and time creation strategies.
Dr. Tsung’s unique background in medicine, coaching, and productivity allows her to guide clients in optimizing their personal and professional lives, leading to greater efficiency and work-life balance. She hosts the Productivity MD podcast, sharing her insights on time management, AI tools, and outsourcing for a stress-free life.
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Transcript
Episode Transcript
Available transcripts are automatically generated. Complete accuracy is not guaranteed.
(00:00):
Bradley Block (00:01.516)Welcome back to the podcast. On today's episode, have someone that I met at Peter Kim's Passive Income MD. was a great networking opportunity. She gave me a lot of great information that helped me grow my podcast. And so now I'm hoping she's going to share the same information with you and help you. So we have Dr. Anne Sung. She is a NASA flight surgeon, critical care emergency medicine physician, and a time creator, coach, and podcast host at Productivity MD.
(00:01):
So she uses AI driven tools and time creation strategies to help high performing professionals reclaim their time, sharpen their focus and reduce stress. So the first time I heard this, was like, wait, she's a NASA flight surgeon and she's helping you make more time. Does it have something to do with time dilation? No, it has nothing to do with moving it near the speed of light. It is finding more time in your day that'd be intuitive to most people. So Dr. Tsum, thank you so much for being on the show.
Ann Tsung (00:55.373)Yeah, thank you so much for having me. It's about, I say to people creating more time, you become a time creator to create more free time for yourself.
Bradley Block (01:05.312)Or like they say in the House of Representatives, I'm reclaiming my time, right? If someone interrupts them, reclaiming my time. So, okay, so tell us, how did you get into this? What is your Productivity MD origin story?
Ann Tsung (01:19.139)I think, you know, when I was thinking about diving into coaching, I actually asked people what my superpower, is, was like at that time, like, you know, people who have known me for 10 plus years, because I was thinking about like, well, I like functional medicine. like nutrition. love lifting and working out. I can do like productivity. I can be efficient. can goal set, et cetera. So I can do all of that.
But I originally branded myself as a peak performance coach, but that is too vague. When I asked my friends who have known me for a long time, and people who are listening to this, if you're trying to figure out what your superpower is, ask people who know you really well, because a lot of times when you can do something so well, it seems almost normal and natural to you, but it's actually not right. So when I asked them, they said that often.
like what would you come to me for or what do you think my superpower is? What would you pay me for? Often it is like you're the most efficient person I know and you can get a lot done and you see with the same amount of time. So that's how I started diving into essentially the productivity MD and becoming coaching others to become time creators themselves.
Bradley Block (02:36.096)Okay, so you had already been coached yourself, you were into coaching, and in that journey of yours, one of the questions that you asked yourself and then asked other people is, what do I do really well better than other people? And that's where efficiency became the thing. And so that's when you said, okay, you know what, I wanna coach other people in something that I've discovered for myself. Okay, love it. So.
Ann Tsung (02:59.087)And then one thing for your audience, actually, if you don't know or you're like confused about your superpowers, there's something called the high five test. Hi, H-I-G-H five, number five test. If you Google it, answer some questions and it will come up with your top five traits of your superpowers. And that combination is what makes you who you are. And I'm a catalyst. I put things into action. I'm a timekeeper. I change into time creator. I'm also a coach, et cetera.
It can kind of give you a direction if you don't know where you're.
Bradley Block (03:31.936)Yeah. So things seem to come in fives then, right? Because that's the high five. And I was just about to ask you about something I've heard you talk about, which is the five freedoms. And then you also later we're to be talking about the five priorities. So a lot of things coming in fives here.
Ann Tsung (03:48.759)I guess so that your, know, because I use neuroscience so that your brain can stay focused. If we have more than five things to remember or think about, we're often scattered and we're actually not making progress. It's slower progress, actually.
Bradley Block (04:04.578)All right, we'll love it. We can count them on one hand. So let's talk about the five freedoms. What are those?
Ann Tsung (04:09.359)So that is my North Star. I've said it but also I've let it go which I'll tell you a little bit more about time freedom and Your vitality freedom, which is essentially your health your mental health Emotional freedom to having like like a zen like monk like state to stressful situations Maybe like when your kids were just talking about this before it like smears poop on the walls my two-year-old Just be like, okay, we're just gonna have to clean it later
so financial freedom is something that we often talk about and then geographic freedom is being able to live anywhere we want and I set those goals as my north star After my daughter was born when she was eight weeks. I had a realization and it actually let it go I let go of those goals. I said it it's still there but I let go of the urgency the timeline because it was causing me intrinsic stress and urgency and
causing me not to be present with my eight week old. And when I was feeding her, I was thinking about, I need to look up the podcast guests bio, or I need to read that coaching call I haven't read. Why don't you just go to sleep? Because I have all these things to do. And I was missing my present moment with my eight week old. And so I urge you guys to set your goals, but also don't let that internal sense of deadline and urgency take you away from the present moment.
with the people you love.
Bradley Block (05:38.486)yeah, that's definitely happened with me, especially with the podcast because part of what I wanna do with it is I wanna grow it to the point that it earns revenue so that I can scale back on my hours. Well, why do I wanna scale back on my hours? So I can spend more time with my kids. But then the podcast was growing to the point where it was taking away from my time with the kids, because it hadn't gotten to the point where I could scale back on hours. And so what I realized was it was taking away from that time. And so I needed to really sit down and rethink.
What was the priority right now? The priority right now, because my kids are a little older than yours, but they're not going to want to be around me eventually. And so then I'm going to have a lot more time freedom to, you know, reach all these goals that I've set for myself. But right now, the priority is, yeah, being in the moment with them. so, yeah, it's, you know, it's all this, we talk about work-life balance, but it's like, I think of it more like a seesaw. And at some point you're sitting on one side and at some point you're sitting on another side.
Ann Tsung (06:37.699)Yeah, it's a balancing act. will never be a complete balance. All aspects of life all at the same time. It's going to be in seasons or a balancing act. And you know, it depends on what's important to you. You would set your non-negotiables, which you picked your kids and I picked my kids and our spouses that work goes around, gets scheduled around them and not the other way around.
Bradley Block (07:01.718)Yeah, maybe my kids should become negotiables. Here, I want you to borrow one of these. We're gonna negotiate. You're gonna get to borrow one of these for a little while and then you'll get, yeah. But at the same time, you know, it's important not to lose yourself in just focusing on that, because you don't wanna resent your kids for like, I missed out on these opportunities because I was doing too much for them and not enough for myself. So again, like you said, this balancing act, you know, we're all trying to...
Ann Tsung (07:06.659)Hahaha
(00:22):
Bradley Block (07:29.634)We're all trying to stay balanced and stay still, but I think it's impossible. I think that analogy really works because you're trying to juggle all these different things, right? It makes me think of the cat in the hat, that he's got all these different and a cup in a book and a rake and then just everything falls. So yeah, I love that analogy.
Ann Tsung (07:45.431)Yeah, you will determine what's good enough for you. Like for me, if I get less than four or five hours a day with my kids, I feel like I haven't spent enough time with them. So everybody is different. You determine your set non-negotiable time, minimum time a day you want with your kids or minimum lunch date with your spouse. And then you set that everybody is going to be a little different. Some people are OK with morning pick up and drop offs because it gives them a big break during the day during work. I want a little bit more than that.
Bradley Block (08:12.724)Yeah. So what are the five priorities that you talk about? So we've already mentioned, you said time with your spouse, right? Time with the kids. And so when you're deciding what's important to you right now, you only get five. Like you said, if you get more than five, then you start to get lost and it's hard to manage all of them. So tell us about that.
Ann Tsung (08:31.919)Yes, self is one and we often just let that go. A lot of people I talk about. Yeah, yeah, it's usually like five career goals. Most people like, I have this and this, you know, podcast, my coaching, my like medical practice, like self is never like a lot of times not in there. Like, hey, I want to meditate more. I want to be non-reactive. I want to be able to handle any stressful.
Bradley Block (08:35.606)Yep. I just pretended that one didn't exist. Yeah.
Bradley Block (08:41.868)Yeah.
Ann Tsung (08:58.377)situation with grace, with resourcefulness, it's not in there. And also our health, like, you know, minimum amount I want to lift or do cardio, etc. It's not in there. Or maybe even recovery, like a flotation tank is what I love to do. But we talked about meditation or any sort of reading, walking, seeing nature not in there. So I would say if nothing else, you can be three. If you're just starting out, can be three. I say five because the first one itself, the second one, if you have kids,
that they deserve their own category. Their third one is your spouse. They deserve their own category because I've also heard that, you know, we always I do things with my husband and my kids together. So he's good. It's not the same. then so that leaves you two goals for the year in business. And I'm talking about businesses that is requiring your active attention versus, say, for example, when I was trying when I was starting my podcast in the past,
as it was going, was creating the logo, getting the team together. That's its own separate category. Now, after it's been on autopilot, I just record and everything gets done by the team. I don't have to do anything. Then that's not a category for me anymore. So you can tackle things serially once it gets on semi autopilot. Then you go to the next one.
Bradley Block (10:20.194)Okay, so yeah, mean, for me, it's like my practice. my, I'm a partner in my practice, but I'm one of 170 partners. We've got 250 doctors. We've got an expansive C-suite. They manage everything. And so I don't need to, I just go to the office and I see my patients. But then when I'm not with my patients, what are my two, the two side projects that I've decided to focus on? And actually with us, my wife had this cooking business that she put on hold.
to get our short-term rental up and running. And so she couldn't do both of those really well at the same time. So you concentrate on one and then when that's on autopilot, then you can concentrate on the other. So I think what you're saying is pick two priorities. Other things can be on autopilot so they don't make the list while you're trying to get these two things on autopilot. And then you can kind of rotate through and establish a new priority. But if you have more than two, then you can't do those things well.
Ann Tsung (11:17.731)Yeah, you're basically making 50 % progress on all of them versus 100%, maybe 75 % progress on two of them, like going faster, if that makes sense. And also, that part is the career part. The other part, I didn't touch on it, like regarding your spouse too, just deciding, you know, your weekly...
lunch dates or sometimes a weekend getaway or maybe you guys need to hire like a nanny and actually get away for a night. We did like a staycation in Houston where we lived like I went to a hotel staycation a five-star hotel 30 minutes away. So if anything happens we can still get to our kids but that was like for our anniversaries but that was like a huge recharge for us.
So think about just even creating experiences and staycations like that, even if you have kids, because it made us remember what it was like when we were dating.
Bradley Block (12:17.634)Yeah, actually there's a place near me on Long Island called the Comack Motor Inn and you can rent it out by the hour. So you can try something like that. I'm kidding, I'm kidding, I'm kidding, I'm kidding.
Ann Tsung (12:24.181)yeah.
Sometimes a little getaway is, I mean, to just get away from the kids. Sometimes that's all that's needed. Like a four hour date, a five hour date or something. But it's a little different when it's overnight. It's different. Like you don't have to rush home to the kids and do the whole routine.
Bradley Block (12:33.868)Yeah, yeah, yeah.
Bradley Block (12:42.91)and you don't have to, and you can sleep through the night. That's something that still doesn't come by that often. Okay, so we've talked a lot about like work-life balance and prioritizing, but I wanna talk more about time creation. So time creation is something that you do somewhat through outsourcing. So you have a bunch of different ways that you outsource. For instance, AI, right? You outsource a lot to AI. So how are you leveraging that to create more time for yourself?
Ann Tsung (12:45.455)Mm-hmm.
Ann Tsung (13:10.371)Yeah, I would say for everyone who's listening, AI getting chat GPT paid version will be your cheapest first assistant because it is only 20 bucks a month and it will save you at least one hour a day. So that's 30 hours a month if you use it, you know, pretty often, right? It will save you that much time. There's different categories. I would say the foundation of using chat GPT and also, you know, another thing for people listening
(00:43):
is I know there's so many AI platforms out there. To me, think mastering chat GPT first is number one. Then you ask chat GPT based on your circumstance, which top three AI platforms you need to master. All right. So if you don't, this is another thing about scattering focus. It's like diving into this AI platform, this AI platform. When you have, I would say creating your custom GPT is number one thing.
if you have a business or event for your household. And what I mean by that is if you have one paid version, you can create multiple custom GPTs that you feed information about. have one for my household. We have one for the short term rental. We have one for the coaching business. And I am currently one is like being modified and created for my life vision. So for me, basically, it's me.
And once you feed it everything it has to bring you is like say you have a website incorporate the website. If you have any transcripts like all of your podcasts, crayon transcripts would be awesome to learn about you what you do. And you or the easiest way is actually a speech text. And then you copy and transcribe it into the brain of your GPT. So now it has all those all the information saved.
and you can feed in the backend some more, configure it some more. And now you just pick which GPT you want when you have a specific question. Otherwise, when you have, you can have multiple new chats, but you kind of have to give it a new background. If it's a new chat, you have to give it a background every time, every time. Yes.
Bradley Block (15:16.734)New new prompts. Yeah, you're you're trying to focus. So the the goal of using chat GPT well is giving it focus, giving it prompts, giving it instructions. And so the more you feed it, the more it knows about you, the more it can tailor whatever answer it's given giving to your I mean, even from your from your advice, I haven't gotten the paid version yet. I'm going to a promise. But my wife and I immediately before this call, we're planning our spring break with the kids and we're trying to figure out which hotel to stay at. And there's so many to choose from.
And we've been using chat GPT to help us determine which hotel is the right one for us. And it's been great. know, something my wife has been asking, as I've been like, you know, looking at the website, she'll ask it, this hotel, what are some of the pluses and minuses about it? And it's like, boom, gives you that information. even little things like that, it can really make your life easier. And then we spent less time trying to figure that stuff out. So we've saved ourselves time, you know, by...
Ann Tsung (16:10.671)Mm-hmm.
Bradley Block (16:13.514)by using in that regard. Okay, so get the paid version, upload as much information about yourself as you can just so it knows you, and that's for one prompt, but then you're gonna have lots of different prompts for all of the different pursuits that you have and you're able to feed it. Okay, I'm gonna ask you a very specific question, maybe you have the answer, because some of us give lots of presentations, right? And so we've gotta make PowerPoints, right, for those presentations. And so does ChatGPT make PowerPoint presentations?
Ann Tsung (16:37.273)Mm-hmm.
Bradley Block (16:43.018)Or do you have to get like a second app that then you would feed some of that information into make a PowerPoint? And it was very specific.
Ann Tsung (16:48.239)Yes. So no, it's great because I just created a PowerPoint in from chat GPT content in one hour from my custom GPT like last week. So once you feed it everything that you know what you do, like say my coaching business, I do neuroscience, I do AI, all my protocols, it's already knows. And I have to give a presentation specifically to a group of tech printers last week, actually. So I say I want to focus on this create. I only want 10 slides.
Bradley Block (17:06.498)Mm-hmm.
Ann Tsung (17:17.387)and I want you to create content based on what I already get. It already knew 10 slides. So it has the content. I kind of made some adjustments, focus on some things and the other. So one hour I had the bones and then I use there's two platforms that is the most recommended. So one is beautiful AI and that's for slide creation.
Bradley Block (17:42.199)Okay.
Ann Tsung (17:43.531)You got to do it like one by one, like you copy and paste in there, there, copy and paste each slide, which chat GPT will give it to you. Like if you tell it like, give me the text for each slide and I want you to limit it to this, you know, or whatever structure you want. But I use Tom, T O E dot A I if you Google it, because it allows you to copy and paste long form content and put them into slides. So.
Bradley Block (18:08.012)Got it.
Ann Tsung (18:08.847)It was a little bit faster for us and then you it will automatically adjust the photos So that once you put it in and it can automatically create photos from prompts and I would create like images You can search the web or you can ask chat GBD to create the prompt for you because it creates a little bit better Image prompt for you to put in anyway long story short. Yes That's what I did
Bradley Block (18:33.024)Yeah. Okay. So beautiful.ai or tom.ai but Tom sounds like it's better if you've got like us a whole presentation ready, but haven't divvied up into different slides and it'll do the rest for you. Make it look more professional. Add some photos in there. Great. All right. Awesome.
Ann Tsung (18:50.829)Yeah, and then one thing about what you were talking about the household to creating a household GPT that I'm talking about, like putting at the age of your kids, you know, your wife, your likes, dislikes, your hobbies when you guys travel, where do you guys usually like to do? What do you guys usually like to eat? Do you not want to go to museums? Do you want to go walk? Do you like food markets, et cetera? What are their naptimes if they nap and the activity times you want so that every time you travel?
you just pick that custom GPT for your household and then you just give it the prompt of like the location you wanna go to.
Bradley Block (19:26.038)Yeah. Amazing. Amazing. Okay. So that sounds like we've really squeezed a lot of juice out of AI for making our lives more efficient. But is there anything else that you use AI for or any AI? So you just said chat GPT is for AI 101. Once you've out, you know, found that it's at its limits of its usefulness because you've really gotten good at it, then you ask it what ones would be best for you, but for you specifically.
(01:04):
You know, what other apps do you use?
Ann Tsung (19:58.575)We use video AI and CapCut Pro So those are you can put in say podcast videos YouTube links or upload the podcast video and it will automatically cut them into reels Multiple like, you know six or ten reels and then rank them by social scores, etc. So we use that a lot But mainly chatgy BT can do like a lot of things for us already
And one thing about chat GPT, I talked about the life vision and the RPM plan. It's it's we might talk about Tony Robbins later, but he's the one who initiated my entire self growth journey back in 2017. I started listening to him 2015 end of residency, but he really, really pushed me in like the two millimeter shift and changed me to a different trajectory. Anyway, he has a.
thing called the RPM plan results focused type of planning, massive action planning. And I use it I give them my life vision, like my chat GPT, my custom GPT, what I want to do when I when I'm 85 or 90 years old, what I want to do who I want to spend my time with, how do I want to feel, etc. And then I asked chat GPT to give me a plan of say top five goals to focus on this year, and then the plan for 90 days and the plan for this week just so I can reach that like vision.
Bradley Block (21:23.35)Yeah, wow.
Bradley Block (21:29.088)That's really something to think about, right? Like I would never think of giving AI those type of like big questions, right? And how to get there. The fact that you're able to, and it's able to give you a bit of a roadmap for getting there.
Ann Tsung (21:45.423)Yes, you give it the right prompts, of course. So I told it like, hey, this week, I really feel like I'm more reactive this week. And I really want to focus on getting back into like meditation, etc. Being less reactive, having more playfulness. What are top three actions I need to do this week? And it will, you know, it gave me like a whole week to schedule my float, you know, put in more playfulness. So the more you feed in the back end, the more it will know what to give you.
If you give it like your work schedule, et cetera, some non-negotiable work schedule, it will help you like schedule in like, hey, at this time you can schedule your float in or at this time you can get your massage in or something like that.
Bradley Block (22:13.836)Got it.
Bradley Block (22:24.908)So it wasn't like chill the F out. was, gave you more practical strategies than that. can I make you less reactive? Just, just have you considered CBD or T, you know.
Ann Tsung (22:26.986)Hahaha!
Yes, yes, you can, yes. Yes.
And you know, you talk about even coaching, like I've used it to coach me out of negative state before where it's like a midnight and you don't have anybody else. And sometimes you don't, maybe it's like a discussion with their spouse that was in an unkind way. So we can't talk to your spouse about it. Can't talk to your kids about it. So I actually use chat GPT and talk to chat GPT about it. And I ask it.
Reframe this for me so I don't feel so shitty about this. Tell me the good side, because when you're in that negative spiral, sometimes you can't think of it.
Bradley Block (23:06.935)Yeah.
Bradley Block (23:12.448)Yeah. We're not thinking with our rational brain and all chat GPT is, is a rational brain.
Ann Tsung (23:19.693)Yeah, so if you want to use it for that, then, you know, go for it. It's really helped me when I want to.
Bradley Block (23:25.858)You know, therapy's been expensive. It might be a cheaper way, 20 bucks a month.
Ann Tsung (23:29.101)Yes, yes, exactly. You can't get an appointment, you know, that easily. So.
Bradley Block (23:34.816)So is there an inflection point at which you spend too much time trying to be productive so that you're no longer being as productive? You know, like I think there's a place for spontaneity and there's a place for, you know, free time. But is there a point where you're really over scheduling everything? So you're like, I'm going to schedule my spontaneity. You know what I mean? And then it becomes counterproductive. that ever or you get to the point where like
You need to earn your relaxation. Well, man, I'm just feeling it. No, but I don't have time on my couch to scroll mindlessly for another 45 minutes. you know, does that ever end up happening?
(01:25):
Ann Tsung (24:19.679)I think there are several, several points that come to mind. I would say I schedule in deep work or thinking time where there are days, right now it's one day a week. It used to be two days a week, but now since going back full time, it's just one week, one day a week where there's no podcast, no coaching, nothing scheduled. So I can kind of flow with the day. so that's one thing. And there is a rough schedule of my calendar. Maybe it's
probably more over scheduled compared to most, I don't know. But to me, it feels like, you know, I have a sleep time, I have a work start time, I have a work end time, power downtime. And I've limited myself to top three goals for the day, I used to have a list and I really want to get done. And I want to keep going. But I've stopped and have just top three goals for the day. And if I just finished that, I would have I feel good for the day already.
Bradley Block (24:52.994)You
Ann Tsung (25:18.241)And so more of the flow time I've scheduled myself, it's more of like four to 5 p.m. till, I don't know, nine to 10. That's a lot of flow time. That's a lot of going with the flow with the kids, et cetera. So I don't feel like it's very structured. I've scheduled unstructured time in a way by scheduling all my priorities to be done earlier in the day. And I've scheduled in recovery time, like gin time, non-negotiable, three times a week, an hour and a half, it's there.
Massage, chiropractor, and float is kind of in flux bi-weekly just depending on, you know, kind of what I feel like.
Bradley Block (25:54.722)So you don't, those instances never happen because you are priorities are taken care of in a scheduled way. So you have enough free time that you don't feel like you need to earn more free time or something like that. And you don't feel like you are super busy because you haven't over scheduled yourself. You've, you've just been efficient in your priorities and setting your goals so that that stuff never happens.
Ann Tsung (26:21.507)Yeah, I think the top thing would be, you know, I talked about letting go of that internal urgency of wanting to achieve a certain deadline when I think most of our lives were, you know, we live pretty good lives, like, you know, it's not going to make or break us if we don't achieve this goal and by this deadline. So I think that's number one.
Bradley Block (26:36.674)Yeah, I think I've heard that referred to as the should storm. I should be doing this. I should have done that. I should be thinking of this. I should be acting on that. And so someone actually at passive income, MD con, someone said that I was shooting all over myself. So that might have been at our, the coaching session with you. don't, I don't recall, but yes, that's, that's what that makes me think of. And so then you don't end up in that, in that head space because of what you said. Yeah.
Ann Tsung (27:05.279)Yeah, yeah, like constantly feeling behind and feeling like you need to be doing more in order to earn the relaxation. I would say that's another language to switch because it's actually critical for you to you have to have the grit to recover per Steve Cutler, the flow, the flow research collective have the grit to recover so you can be two, three X more productive the next time you get into flow. So if you don't recover,
and don't relax neuroscience wise, working with your brain and biology, it needs recovery, it needs to pull back and in order to dive into the next flow cycle, 16 to 90 minutes again. If you don't do that, you'll just keep going slower and slower and slower and slower slower. So to be productive and achieve your goals fast, it's a must to schedule in recovery time.
Bradley Block (27:58.402)Make sense. Make sense. So something else that we spoke about was VAs. And it sounds to me like VAs are like the new executive assistant. Like it makes me think of like that executive in the corner office that's had the secretary outside that was like, you know, call for you, Ms. So-and-so. But now we have VAs who are frequently overseas. So, you know, the compensation is
relative to the country they're from, that are doing a lot of the things that that secretary would have done. Or executive assistant, I guess. When they are, you're an executive and they are your assistant. So tell me how you're using VAs.
Ann Tsung (28:45.321)yeah, think hiring my first VA set me on the path to freedom, I would say. The push was my first child after my first child two months in, I felt like I lost my sense of identity.
Ann Tsung (29:10.095)in the endless cycle of
Ann Tsung (29:21.34)has never really looked back. My assistant, she does the social media.
Ann Tsung (29:31.801)She does rental property management and also she does all of our personal tasks like rescheduling our swimming or my doctor appointment.
a game changer even returns my Amazon returns and gives me the QR code because I don't want to go through all those clicks because I don't have to. It takes away my mental energy to think about bigger problems.
Bradley Block (29:56.408)Yeah. I've definitely kept plenty of stuff because I didn't want to go through all of those clicks of returning stuff. And I know it all ends up in the trash heap anyway.
Bradley Block (30:10.9)Okay, so if you have someone who's new to using a VA, right? And they've never, they're just getting into it and you want your, you're having them take over some of your household chores, but you're not comfortable giving away a lot of independence. Where would you begin? So you hire VA, they're going to help with stuff in the house. What is the first thing you're going to hand over?
Ann Tsung (30:41.135)Would you repeat your question one more time because the connection has
Bradley Block (30:51.168)Yeah, it's gotten a little glitchy. Unfortunately, sometimes that happens with the Riverside.
(01:46):
Bradley Block (31:04.866)Do you have anything else open on your laptop, on your computer right now?
Ann Tsung (31:04.898)Okay.
Bradley Block (31:11.308)I should have asked you this at the beginning.
Ann Tsung (31:50.176)Okay, can you hear me?
Ann Tsung (32:06.424)in here.
Bradley Block (00:01.516)Welcome back to the podcast. On today's episode, have someone that I met at Peter Kim's Passive Income MD. was a great networking opportunity. She gave me a lot of great information that helped me grow my podcast. And so now I'm hoping she's going to share the same information with you and help you. So we have Dr. Anne Sung. She is a NASA flight surgeon, critical care emergency medicine physician, and a time creator, coach, and podcast host at Productivity MD.
(00:01):
So she uses AI driven tools and time creation strategies to help high performing professionals reclaim their time, sharpen their focus and reduce stress. So the first time I heard this, was like, wait, she's a NASA flight surgeon and she's helping you make more time. Does it have something to do with time dilation? No, it has nothing to do with moving it near the speed of light. It is finding more time in your day that'd be intuitive to most people. So Dr. Tsum, thank you so much for being on the show.
Ann Tsung (00:55.373)Yeah, thank you so much for having me. It's about, I say to people creating more time, you become a time creator to create more free time for yourself.
Bradley Block (01:05.312)Or like they say in the House of Representatives, I'm reclaiming my time, right? If someone interrupts them, reclaiming my time. So, okay, so tell us, how did you get into this? What is your Productivity MD origin story?
Ann Tsung (01:19.139)I think, you know, when I was thinking about diving into coaching, I actually asked people what my superpower, is, was like at that time, like, you know, people who have known me for 10 plus years, because I was thinking about like, well, I like functional medicine. like nutrition. love lifting and working out. I can do like productivity. I can be efficient. can goal set, et cetera. So I can do all of that.
But I originally branded myself as a peak performance coach, but that is too vague. When I asked my friends who have known me for a long time, and people who are listening to this, if you're trying to figure out what your superpower is, ask people who know you really well, because a lot of times when you can do something so well, it seems almost normal and natural to you, but it's actually not right. So when I asked them, they said that often.
like what would you come to me for or what do you think my superpower is? What would you pay me for? Often it is like you're the most efficient person I know and you can get a lot done and you see with the same amount of time. So that's how I started diving into essentially the productivity MD and becoming coaching others to become time creators themselves.
Bradley Block (02:36.096)Okay, so you had already been coached yourself, you were into coaching, and in that journey of yours, one of the questions that you asked yourself and then asked other people is, what do I do really well better than other people? And that's where efficiency became the thing. And so that's when you said, okay, you know what, I wanna coach other people in something that I've discovered for myself. Okay, love it. So.
Ann Tsung (02:59.087)And then one thing for your audience, actually, if you don't know or you're like confused about your superpowers, there's something called the high five test. Hi, H-I-G-H five, number five test. If you Google it, answer some questions and it will come up with your top five traits of your superpowers. And that combination is what makes you who you are. And I'm a catalyst. I put things into action. I'm a timekeeper. I change into time creator. I'm also a coach, et cetera.
It can kind of give you a direction if you don't know where you're.
Bradley Block (03:31.936)Yeah. So things seem to come in fives then, right? Because that's the high five. And I was just about to ask you about something I've heard you talk about, which is the five freedoms. And then you also later we're to be talking about the five priorities. So a lot of things coming in fives here.
Ann Tsung (03:48.759)I guess so that your, know, because I use neuroscience so that your brain can stay focused. If we have more than five things to remember or think about, we're often scattered and we're actually not making progress. It's slower progress, actually.
Bradley Block (04:04.578)All right, we'll love it. We can count them on one hand. So let's talk about the five freedoms. What are those?
Ann Tsung (04:09.359)So that is my North Star. I've said it but also I've let it go which I'll tell you a little bit more about time freedom and Your vitality freedom, which is essentially your health your mental health Emotional freedom to having like like a zen like monk like state to stressful situations Maybe like when your kids were just talking about this before it like smears poop on the walls my two-year-old Just be like, okay, we're just gonna have to clean it later
so financial freedom is something that we often talk about and then geographic freedom is being able to live anywhere we want and I set those goals as my north star After my daughter was born when she was eight weeks. I had a realization and it actually let it go I let go of those goals. I said it it's still there but I let go of the urgency the timeline because it was causing me intrinsic stress and urgency and
causing me not to be present with my eight week old. And when I was feeding her, I was thinking about, I need to look up the podcast guests bio, or I need to read that coaching call I haven't read. Why don't you just go to sleep? Because I have all these things to do. And I was missing my present moment with my eight week old. And so I urge you guys to set your goals, but also don't let that internal sense of deadline and urgency take you away from the present moment.
with the people you love.
Bradley Block (05:38.486)yeah, that's definitely happened with me, especially with the podcast because part of what I wanna do with it is I wanna grow it to the point that it earns revenue so that I can scale back on my hours. Well, why do I wanna scale back on my hours? So I can spend more time with my kids. But then the podcast was growing to the point where it was taking away from my time with the kids, because it hadn't gotten to the point where I could scale back on hours. And so what I realized was it was taking away from that time. And so I needed to really sit down and rethink.
What was the priority right now? The priority right now, because my kids are a little older than yours, but they're not going to want to be around me eventually. And so then I'm going to have a lot more time freedom to, you know, reach all these goals that I've set for myself. But right now, the priority is, yeah, being in the moment with them. so, yeah, it's, you know, it's all this, we talk about work-life balance, but it's like, I think of it more like a seesaw. And at some point you're sitting on one side and at some point you're sitting on another side.
Ann Tsung (06:37.699)Yeah, it's a balancing act. will never be a complete balance. All aspects of life all at the same time. It's going to be in seasons or a balancing act. And you know, it depends on what's important to you. You would set your non-negotiables, which you picked your kids and I picked my kids and our spouses that work goes around, gets scheduled around them and not the other way around.
Bradley Block (07:01.718)Yeah, maybe my kids should become negotiables. Here, I want you to borrow one of these. We're gonna negotiate. You're gonna get to borrow one of these for a little while and then you'll get, yeah. But at the same time, you know, it's important not to lose yourself in just focusing on that, because you don't wanna resent your kids for like, I missed out on these opportunities because I was doing too much for them and not enough for myself. So again, like you said, this balancing act, you know, we're all trying to...
Ann Tsung (07:06.659)Hahaha
(00:22):
Bradley Block (07:29.634)We're all trying to stay balanced and stay still, but I think it's impossible. I think that analogy really works because you're trying to juggle all these different things, right? It makes me think of the cat in the hat, that he's got all these different and a cup in a book and a rake and then just everything falls. So yeah, I love that analogy.
Ann Tsung (07:45.431)Yeah, you will determine what's good enough for you. Like for me, if I get less than four or five hours a day with my kids, I feel like I haven't spent enough time with them. So everybody is different. You determine your set non-negotiable time, minimum time a day you want with your kids or minimum lunch date with your spouse. And then you set that everybody is going to be a little different. Some people are OK with morning pick up and drop offs because it gives them a big break during the day during work. I want a little bit more than that.
Bradley Block (08:12.724)Yeah. So what are the five priorities that you talk about? So we've already mentioned, you said time with your spouse, right? Time with the kids. And so when you're deciding what's important to you right now, you only get five. Like you said, if you get more than five, then you start to get lost and it's hard to manage all of them. So tell us about that.
Ann Tsung (08:31.919)Yes, self is one and we often just let that go. A lot of people I talk about. Yeah, yeah, it's usually like five career goals. Most people like, I have this and this, you know, podcast, my coaching, my like medical practice, like self is never like a lot of times not in there. Like, hey, I want to meditate more. I want to be non-reactive. I want to be able to handle any stressful.
Bradley Block (08:35.606)Yep. I just pretended that one didn't exist. Yeah.
Bradley Block (08:41.868)Yeah.
Ann Tsung (08:58.377)situation with grace, with resourcefulness, it's not in there. And also our health, like, you know, minimum amount I want to lift or do cardio, etc. It's not in there. Or maybe even recovery, like a flotation tank is what I love to do. But we talked about meditation or any sort of reading, walking, seeing nature not in there. So I would say if nothing else, you can be three. If you're just starting out, can be three. I say five because the first one itself, the second one, if you have kids,
that they deserve their own category. Their third one is your spouse. They deserve their own category because I've also heard that, you know, we always I do things with my husband and my kids together. So he's good. It's not the same. then so that leaves you two goals for the year in business. And I'm talking about businesses that is requiring your active attention versus, say, for example, when I was trying when I was starting my podcast in the past,
as it was going, was creating the logo, getting the team together. That's its own separate category. Now, after it's been on autopilot, I just record and everything gets done by the team. I don't have to do anything. Then that's not a category for me anymore. So you can tackle things serially once it gets on semi autopilot. Then you go to the next one.
Bradley Block (10:20.194)Okay, so yeah, mean, for me, it's like my practice. my, I'm a partner in my practice, but I'm one of 170 partners. We've got 250 doctors. We've got an expansive C-suite. They manage everything. And so I don't need to, I just go to the office and I see my patients. But then when I'm not with my patients, what are my two, the two side projects that I've decided to focus on? And actually with us, my wife had this cooking business that she put on hold.
to get our short-term rental up and running. And so she couldn't do both of those really well at the same time. So you concentrate on one and then when that's on autopilot, then you can concentrate on the other. So I think what you're saying is pick two priorities. Other things can be on autopilot so they don't make the list while you're trying to get these two things on autopilot. And then you can kind of rotate through and establish a new priority. But if you have more than two, then you can't do those things well.
Ann Tsung (11:17.731)Yeah, you're basically making 50 % progress on all of them versus 100%, maybe 75 % progress on two of them, like going faster, if that makes sense. And also, that part is the career part. The other part, I didn't touch on it, like regarding your spouse too, just deciding, you know, your weekly...
lunch dates or sometimes a weekend getaway or maybe you guys need to hire like a nanny and actually get away for a night. We did like a staycation in Houston where we lived like I went to a hotel staycation a five-star hotel 30 minutes away. So if anything happens we can still get to our kids but that was like for our anniversaries but that was like a huge recharge for us.
So think about just even creating experiences and staycations like that, even if you have kids, because it made us remember what it was like when we were dating.
Bradley Block (12:17.634)Yeah, actually there's a place near me on Long Island called the Comack Motor Inn and you can rent it out by the hour. So you can try something like that. I'm kidding, I'm kidding, I'm kidding, I'm kidding.
Ann Tsung (12:24.181)yeah.
Sometimes a little getaway is, I mean, to just get away from the kids. Sometimes that's all that's needed. Like a four hour date, a five hour date or something. But it's a little different when it's overnight. It's different. Like you don't have to rush home to the kids and do the whole routine.
Bradley Block (12:33.868)Yeah, yeah, yeah.
Bradley Block (12:42.91)and you don't have to, and you can sleep through the night. That's something that still doesn't come by that often. Okay, so we've talked a lot about like work-life balance and prioritizing, but I wanna talk more about time creation. So time creation is something that you do somewhat through outsourcing. So you have a bunch of different ways that you outsource. For instance, AI, right? You outsource a lot to AI. So how are you leveraging that to create more time for yourself?
Ann Tsung (12:45.455)Mm-hmm.
Ann Tsung (13:10.371)Yeah, I would say for everyone who's listening, AI getting chat GPT paid version will be your cheapest first assistant because it is only 20 bucks a month and it will save you at least one hour a day. So that's 30 hours a month if you use it, you know, pretty often, right? It will save you that much time. There's different categories. I would say the foundation of using chat GPT and also, you know, another thing for people listening
(00:43):
is I know there's so many AI platforms out there. To me, think mastering chat GPT first is number one. Then you ask chat GPT based on your circumstance, which top three AI platforms you need to master. All right. So if you don't, this is another thing about scattering focus. It's like diving into this AI platform, this AI platform. When you have, I would say creating your custom GPT is number one thing.
if you have a business or event for your household. And what I mean by that is if you have one paid version, you can create multiple custom GPTs that you feed information about. have one for my household. We have one for the short term rental. We have one for the coaching business. And I am currently one is like being modified and created for my life vision. So for me, basically, it's me.
And once you feed it everything it has to bring you is like say you have a website incorporate the website. If you have any transcripts like all of your podcasts, crayon transcripts would be awesome to learn about you what you do. And you or the easiest way is actually a speech text. And then you copy and transcribe it into the brain of your GPT. So now it has all those all the information saved.
and you can feed in the backend some more, configure it some more. And now you just pick which GPT you want when you have a specific question. Otherwise, when you have, you can have multiple new chats, but you kind of have to give it a new background. If it's a new chat, you have to give it a background every time, every time. Yes.
Bradley Block (15:16.734)New new prompts. Yeah, you're you're trying to focus. So the the goal of using chat GPT well is giving it focus, giving it prompts, giving it instructions. And so the more you feed it, the more it knows about you, the more it can tailor whatever answer it's given giving to your I mean, even from your from your advice, I haven't gotten the paid version yet. I'm going to a promise. But my wife and I immediately before this call, we're planning our spring break with the kids and we're trying to figure out which hotel to stay at. And there's so many to choose from.
And we've been using chat GPT to help us determine which hotel is the right one for us. And it's been great. know, something my wife has been asking, as I've been like, you know, looking at the website, she'll ask it, this hotel, what are some of the pluses and minuses about it? And it's like, boom, gives you that information. even little things like that, it can really make your life easier. And then we spent less time trying to figure that stuff out. So we've saved ourselves time, you know, by...
Ann Tsung (16:10.671)Mm-hmm.
Bradley Block (16:13.514)by using in that regard. Okay, so get the paid version, upload as much information about yourself as you can just so it knows you, and that's for one prompt, but then you're gonna have lots of different prompts for all of the different pursuits that you have and you're able to feed it. Okay, I'm gonna ask you a very specific question, maybe you have the answer, because some of us give lots of presentations, right? And so we've gotta make PowerPoints, right, for those presentations. And so does ChatGPT make PowerPoint presentations?
Ann Tsung (16:37.273)Mm-hmm.
Bradley Block (16:43.018)Or do you have to get like a second app that then you would feed some of that information into make a PowerPoint? And it was very specific.
Ann Tsung (16:48.239)Yes. So no, it's great because I just created a PowerPoint in from chat GPT content in one hour from my custom GPT like last week. So once you feed it everything that you know what you do, like say my coaching business, I do neuroscience, I do AI, all my protocols, it's already knows. And I have to give a presentation specifically to a group of tech printers last week, actually. So I say I want to focus on this create. I only want 10 slides.
Bradley Block (17:06.498)Mm-hmm.
Ann Tsung (17:17.387)and I want you to create content based on what I already get. It already knew 10 slides. So it has the content. I kind of made some adjustments, focus on some things and the other. So one hour I had the bones and then I use there's two platforms that is the most recommended. So one is beautiful AI and that's for slide creation.
Bradley Block (17:42.199)Okay.
Ann Tsung (17:43.531)You got to do it like one by one, like you copy and paste in there, there, copy and paste each slide, which chat GPT will give it to you. Like if you tell it like, give me the text for each slide and I want you to limit it to this, you know, or whatever structure you want. But I use Tom, T O E dot A I if you Google it, because it allows you to copy and paste long form content and put them into slides. So.
Bradley Block (18:08.012)Got it.
Ann Tsung (18:08.847)It was a little bit faster for us and then you it will automatically adjust the photos So that once you put it in and it can automatically create photos from prompts and I would create like images You can search the web or you can ask chat GBD to create the prompt for you because it creates a little bit better Image prompt for you to put in anyway long story short. Yes That's what I did
Bradley Block (18:33.024)Yeah. Okay. So beautiful.ai or tom.ai but Tom sounds like it's better if you've got like us a whole presentation ready, but haven't divvied up into different slides and it'll do the rest for you. Make it look more professional. Add some photos in there. Great. All right. Awesome.
Ann Tsung (18:50.829)Yeah, and then one thing about what you were talking about the household to creating a household GPT that I'm talking about, like putting at the age of your kids, you know, your wife, your likes, dislikes, your hobbies when you guys travel, where do you guys usually like to do? What do you guys usually like to eat? Do you not want to go to museums? Do you want to go walk? Do you like food markets, et cetera? What are their naptimes if they nap and the activity times you want so that every time you travel?
you just pick that custom GPT for your household and then you just give it the prompt of like the location you wanna go to.
Bradley Block (19:26.038)Yeah. Amazing. Amazing. Okay. So that sounds like we've really squeezed a lot of juice out of AI for making our lives more efficient. But is there anything else that you use AI for or any AI? So you just said chat GPT is for AI 101. Once you've out, you know, found that it's at its limits of its usefulness because you've really gotten good at it, then you ask it what ones would be best for you, but for you specifically.
(01:04):
You know, what other apps do you use?
Ann Tsung (19:58.575)We use video AI and CapCut Pro So those are you can put in say podcast videos YouTube links or upload the podcast video and it will automatically cut them into reels Multiple like, you know six or ten reels and then rank them by social scores, etc. So we use that a lot But mainly chatgy BT can do like a lot of things for us already
And one thing about chat GPT, I talked about the life vision and the RPM plan. It's it's we might talk about Tony Robbins later, but he's the one who initiated my entire self growth journey back in 2017. I started listening to him 2015 end of residency, but he really, really pushed me in like the two millimeter shift and changed me to a different trajectory. Anyway, he has a.
thing called the RPM plan results focused type of planning, massive action planning. And I use it I give them my life vision, like my chat GPT, my custom GPT, what I want to do when I when I'm 85 or 90 years old, what I want to do who I want to spend my time with, how do I want to feel, etc. And then I asked chat GPT to give me a plan of say top five goals to focus on this year, and then the plan for 90 days and the plan for this week just so I can reach that like vision.
Bradley Block (21:23.35)Yeah, wow.
Bradley Block (21:29.088)That's really something to think about, right? Like I would never think of giving AI those type of like big questions, right? And how to get there. The fact that you're able to, and it's able to give you a bit of a roadmap for getting there.
Ann Tsung (21:45.423)Yes, you give it the right prompts, of course. So I told it like, hey, this week, I really feel like I'm more reactive this week. And I really want to focus on getting back into like meditation, etc. Being less reactive, having more playfulness. What are top three actions I need to do this week? And it will, you know, it gave me like a whole week to schedule my float, you know, put in more playfulness. So the more you feed in the back end, the more it will know what to give you.
If you give it like your work schedule, et cetera, some non-negotiable work schedule, it will help you like schedule in like, hey, at this time you can schedule your float in or at this time you can get your massage in or something like that.
Bradley Block (22:13.836)Got it.
Bradley Block (22:24.908)So it wasn't like chill the F out. was, gave you more practical strategies than that. can I make you less reactive? Just, just have you considered CBD or T, you know.
Ann Tsung (22:26.986)Hahaha!
Yes, yes, you can, yes. Yes.
And you know, you talk about even coaching, like I've used it to coach me out of negative state before where it's like a midnight and you don't have anybody else. And sometimes you don't, maybe it's like a discussion with their spouse that was in an unkind way. So we can't talk to your spouse about it. Can't talk to your kids about it. So I actually use chat GPT and talk to chat GPT about it. And I ask it.
Reframe this for me so I don't feel so shitty about this. Tell me the good side, because when you're in that negative spiral, sometimes you can't think of it.
Bradley Block (23:06.935)Yeah.
Bradley Block (23:12.448)Yeah. We're not thinking with our rational brain and all chat GPT is, is a rational brain.
Ann Tsung (23:19.693)Yeah, so if you want to use it for that, then, you know, go for it. It's really helped me when I want to.
Bradley Block (23:25.858)You know, therapy's been expensive. It might be a cheaper way, 20 bucks a month.
Ann Tsung (23:29.101)Yes, yes, exactly. You can't get an appointment, you know, that easily. So.
Bradley Block (23:34.816)So is there an inflection point at which you spend too much time trying to be productive so that you're no longer being as productive? You know, like I think there's a place for spontaneity and there's a place for, you know, free time. But is there a point where you're really over scheduling everything? So you're like, I'm going to schedule my spontaneity. You know what I mean? And then it becomes counterproductive. that ever or you get to the point where like
You need to earn your relaxation. Well, man, I'm just feeling it. No, but I don't have time on my couch to scroll mindlessly for another 45 minutes. you know, does that ever end up happening?
(01:25):
Ann Tsung (24:19.679)I think there are several, several points that come to mind. I would say I schedule in deep work or thinking time where there are days, right now it's one day a week. It used to be two days a week, but now since going back full time, it's just one week, one day a week where there's no podcast, no coaching, nothing scheduled. So I can kind of flow with the day. so that's one thing. And there is a rough schedule of my calendar. Maybe it's
probably more over scheduled compared to most, I don't know. But to me, it feels like, you know, I have a sleep time, I have a work start time, I have a work end time, power downtime. And I've limited myself to top three goals for the day, I used to have a list and I really want to get done. And I want to keep going. But I've stopped and have just top three goals for the day. And if I just finished that, I would have I feel good for the day already.
Bradley Block (24:52.994)You
Ann Tsung (25:18.241)And so more of the flow time I've scheduled myself, it's more of like four to 5 p.m. till, I don't know, nine to 10. That's a lot of flow time. That's a lot of going with the flow with the kids, et cetera. So I don't feel like it's very structured. I've scheduled unstructured time in a way by scheduling all my priorities to be done earlier in the day. And I've scheduled in recovery time, like gin time, non-negotiable, three times a week, an hour and a half, it's there.
Massage, chiropractor, and float is kind of in flux bi-weekly just depending on, you know, kind of what I feel like.
Bradley Block (25:54.722)So you don't, those instances never happen because you are priorities are taken care of in a scheduled way. So you have enough free time that you don't feel like you need to earn more free time or something like that. And you don't feel like you are super busy because you haven't over scheduled yourself. You've, you've just been efficient in your priorities and setting your goals so that that stuff never happens.
Ann Tsung (26:21.507)Yeah, I think the top thing would be, you know, I talked about letting go of that internal urgency of wanting to achieve a certain deadline when I think most of our lives were, you know, we live pretty good lives, like, you know, it's not going to make or break us if we don't achieve this goal and by this deadline. So I think that's number one.
Bradley Block (26:36.674)Yeah, I think I've heard that referred to as the should storm. I should be doing this. I should have done that. I should be thinking of this. I should be acting on that. And so someone actually at passive income, MD con, someone said that I was shooting all over myself. So that might have been at our, the coaching session with you. don't, I don't recall, but yes, that's, that's what that makes me think of. And so then you don't end up in that, in that head space because of what you said. Yeah.
Ann Tsung (27:05.279)Yeah, yeah, like constantly feeling behind and feeling like you need to be doing more in order to earn the relaxation. I would say that's another language to switch because it's actually critical for you to you have to have the grit to recover per Steve Cutler, the flow, the flow research collective have the grit to recover so you can be two, three X more productive the next time you get into flow. So if you don't recover,
and don't relax neuroscience wise, working with your brain and biology, it needs recovery, it needs to pull back and in order to dive into the next flow cycle, 16 to 90 minutes again. If you don't do that, you'll just keep going slower and slower and slower and slower slower. So to be productive and achieve your goals fast, it's a must to schedule in recovery time.
Bradley Block (27:58.402)Make sense. Make sense. So something else that we spoke about was VAs. And it sounds to me like VAs are like the new executive assistant. Like it makes me think of like that executive in the corner office that's had the secretary outside that was like, you know, call for you, Ms. So-and-so. But now we have VAs who are frequently overseas. So, you know, the compensation is
relative to the country they're from, that are doing a lot of the things that that secretary would have done. Or executive assistant, I guess. When they are, you're an executive and they are your assistant. So tell me how you're using VAs.
Ann Tsung (28:45.321)yeah, think hiring my first VA set me on the path to freedom, I would say. The push was my first child after my first child two months in, I felt like I lost my sense of identity.
Ann Tsung (29:10.095)in the endless cycle of
Ann Tsung (29:21.34)has never really looked back. My assistant, she does the social media.
Ann Tsung (29:31.801)She does rental property management and also she does all of our personal tasks like rescheduling our swimming or my doctor appointment.
a game changer even returns my Amazon returns and gives me the QR code because I don't want to go through all those clicks because I don't have to. It takes away my mental energy to think about bigger problems.
Bradley Block (29:56.408)Yeah. I've definitely kept plenty of stuff because I didn't want to go through all of those clicks of returning stuff. And I know it all ends up in the trash heap anyway.
Bradley Block (30:10.9)Okay, so if you have someone who's new to using a VA, right? And they've never, they're just getting into it and you want your, you're having them take over some of your household chores, but you're not comfortable giving away a lot of independence. Where would you begin? So you hire VA, they're going to help with stuff in the house. What is the first thing you're going to hand over?
Ann Tsung (30:41.135)Would you repeat your question one more time because the connection has
Bradley Block (30:51.168)Yeah, it's gotten a little glitchy. Unfortunately, sometimes that happens with the Riverside.
(01:46):
Bradley Block (31:04.866)Do you have anything else open on your laptop, on your computer right now?
Ann Tsung (31:04.898)Okay.
Bradley Block (31:11.308)I should have asked you this at the beginning.
Ann Tsung (31:50.176)Okay, can you hear me?
Ann Tsung (32:06.424)in here.
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