Learn how Evergy created and implemented a strategic plan to transition 550,000 Missouri residential customers to time-based plans in less than one year's time. Evergy had just six months to develop, test, and implement a highly technical, highly complex, multi-channel digital education initiative and ten months overall to begin converting customers. Partnering with Oracle, their plan, implementation, and results were recognized by the Missouri PSC for setting a new standard for utility time-based plan transitions. Join us to learn how they accomplished this transition, and what lessons and best practices were learned by all, as a result.
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