In this episode of the Pool Chasers Podcast, Greg and Justin sit down with Monica Archibald, District Sales Manager at Hayward Pool Products, for an in-depth conversation on the evolution of pool equipment, customer service, and industry innovation. Monica shares her journey from customer service in Temecula to becoming a key figure at Hayward, offering insights into how the company listens to the market through "Voice of the Customer" initiatives.
They explore differences between the California and Arizona markets, the perception of pricing in the industry, and Hayward’s approach to product support and training. Monica discusses new developments like the XL pump, advanced cartridge filters, co-op programs, and the recently acquired Clark King commercial division. The trio also touches on the importance of service after the sale, the reality of product development cycles, and the role of relationships in driving success.
Whether you're a pool pro, builder, or someone exploring new equipment options, this episode offers valuable behind-the-scenes insight into one of the industry’s leading manufacturers.
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