• Why most shop owners never make time to think strategically
• The 5 stages of business growth (and where most shops get stuck)
• How to avoid burning cash during busy season
• What real customer success should look like in 2024
• And why Slack, surprise gifts, and T-shirt cannons might be your secret weapons 🧨
• Making time to think (1.5% rule)
• The accountability vacuum in small shops
• Hiring, delegation, and leveling up your role
• Customer success that builds brand loyalty
• Emotional decisions in chaotic seasons
• Creating unforgettable client experiences
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