Episode Transcript
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Speaker 1 (00:00):
Hey everybody,
welcome to the Private Club
Radio Show, where we give youthe scoop on all things private
golf and country clubs, frommastering leadership and
management, food and beverageexcellence, member engagement
secrets, board governance andeverything in between, all while
keeping it fun and light.
Whether you're a club veteranjust getting your feet wet or
somewhere in the middle, you arein the right place.
(00:20):
I'm your host, denny Corby.
Welcome to the show.
In this episode we have a totalrock star, valicia Luckinbill.
She's the director of food andbeverage at Colonial Country
Club in Florida.
She's a Somalier, a leader andan all-around force of nature,
and her story is absolutelyamazing.
She came to the US from Jamaicathrough a government H-2B visa
(00:43):
program with nothing but gritheart and a leather jacket that
definitely was not ready for theMichigan weather where she
started.
Now she is leading teams,creating unforgettable
experiences, teaching wine withflair, putting on incredible
member events, and all doing itwith a signature Belicia spark.
So in this episode we talkabout what clubs gave her that
(01:06):
hotels couldn't.
How she balances work,leadership and family life
Spoiler alert you cannot havetwo managers in one house her
journey from Island girl toindustry powerhouse and the
importance of knowing when andhow to connect and when and how
to actually disconnect.
She's wise, she's hilarious andshe's real.
(01:27):
I cannot wait for you to get tothe episode Before we jump in,
a quick thank you to some of ourshow partners.
They help fuel Private ClubRadio here and bring the
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Big thanks to our show partnerswho help fuel private club
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Kenneth's member vetting golflife navigators, members first
(01:51):
club capital group you hearabout them on the ads as well as
myself.
The denny corby experience.
There's excitement, there'smystery.
Also there's magic, mindreading and comedy.
A ton of laughs, gasps andholyps.
It is one of the most funmember event nights you can have
.
But the thing is I've heard oftoo many clubs having a bad
stand-up comedy night and someclubs associate the magic shows
(02:14):
and those type of shows withstand-up comedy shows and that's
not good, and so I've developeda guide to help clubs, just
like you, have amazing stand-upcomedy nights.
If you want to learn more anddownload it, head on over to
dennycorbycom slash comedy guide.
That's dennycorbycom slashcomedy guide.
But enough about that, let'sget to the episode.
Private Club Radio listeners.
Let's welcome to the show,belicia Luckinbill.
(02:37):
You've worked in clubs for awhile now, but you didn't start
in clubs.
What got you started in clubs?
What like pulled you in?
Speaker 2 (02:46):
Well, you know, one
of the things that pulled me in
I'm always a people person.
I'm a, you know, of course.
But when you're in the hospitalfor a long time and you realize
that you don't really have asmuch time as you want to have
with your family, and when youjoin the club, you're like, oh,
I can finally have a little bitof life.
So that's when I joined theclub.
(03:09):
You know, not working that 2 amanymore or those kind of wild
hours, and I can be homesometimes by 10, the latest.
Speaker 1 (03:19):
Yeah.
Speaker 2 (03:19):
Then that's just
amazing.
You know, forget about NewYear's Eve.
Everybody know you go home latethat day.
Yeah, Just having more timewith my family is what really
drew me into the club, and clubdoes so much for you as well.
You know in terms of, okay,what do you want to do, when do
you want to go?
And there's just so much to doin the club industry and so much
(03:40):
to learn.
You know, whether it be golf orrocket sports or whatever it
takes, there's so much to do inclubs.
Speaker 1 (03:49):
Yeah, and I remember
you telling me before if you
know you get bored if you're notbeing challenged.
So I'm assuming you know clubsgive you that ability to be
challenged a bit more and ifyou're not, it has different
opportunities for you to bechallenged, unlike maybe, some
other hospitality routes yes,they do.
Speaker 2 (04:10):
They do challenge you
a lot, you know.
Funny enough with clubs is, youknow, um, I did rocket sports
for a while and then after that,um, I could now move over into
the gulf, and I just remember,every time members would say, oh
, you're not doing this, butthen you did something else.
Oh, but we're not.
So it's always a challenge toget better what you did before,
(04:34):
and the better you do it is, themore they ask for you to push
yourself to do even better thenext time where, where is?
this grateful.
They're very.
They're grateful for what youdo.
They just want to see what doyou have next?
Speaker 1 (04:47):
I know you got more
in you yeah, where, where does
that mindset come from?
Where?
Where do you get that?
Where, what?
What place does that come from?
Speaker 2 (04:56):
I just think it also
have to do with how I was raised
.
You know, my, my mom, mygrandma would say go for it,
work hard.
You know, and no matter what,have fun, don't let anything set
you back.
And you know we're a humanbeing.
We're going to have those downdays, you know, but brush it off
(05:17):
and carry on.
You know, and that's the thing,that that word headache is
always there, it's always anonstop for me and it's what
else can I do?
Hey, you just did this greatand I love it.
I feel great, especially whenthe members are happy, or my
staff they're happy about whatthey just accomplished.
I'm like, ok, what's the nexttask?
(05:38):
What else can we do?
Speaker 1 (05:41):
Yeah, where now?
Where are you from?
I'm from the beautiful countryisland of Jamaica.
I'm an island girl.
When did you, when did you comehere and do you get to go back
home often?
Speaker 2 (06:09):
And do you go back
home often?
Well, I came here, um, god, nowyou, to let me feel like I'm
old.
I came here in 2004, I believe,and I actually started out as
an H2B, but the government sideof the program, because there's
two sides there's a private sideand then there's the government
side.
Yeah, and that's how I startedand you know, know, I'm very
grateful for that.
Um, it's not for the faint ofheart, I can tell you oh yeah
(06:30):
because I cried for monthsbecause I had a young baby at a
time and I said, how could Ieven leave my kid to be here?
But I said, well, if I reallywant to get the best for him and
do great and help my family,then that's the reason why I got
on that plane.
Yeah, that's the reason why Idrove from Miami for three days
to get to Michigan and God knows, michigan was cold.
Speaker 1 (06:55):
Oh, I can that
because you you probably never
experienced that level of coldprior and nothing could could
prepare you for that.
Like no movie, no documentary,like could could prepare you for
that.
Speaker 2 (07:06):
Like no movie, no
documentary, like nothing could
prepare you for that no, no, Ieven watched bobstad a couple
times and they didn't tell methat.
No, no, I was cold.
I literally ran into a little.
They had like a little um storeby the dock because we're
waiting for the ferry.
So let's imagine we pulled upand the ferry is moving away and
(07:28):
I'm like they said you justmissed the ferry, you gotta wait
like another hour.
And I said what?
And the warmest place actuallywas the side of the bus with the
engineers.
And oh, I came back out and Iwas in a leather jacket.
I couldn't feel my nose, Icouldn't feel my ears.
I was like this is like torture.
Nobody tell me that this isAmerica.
(07:49):
The America that I see in movieis not this.
Speaker 1 (07:55):
Not even coming to
America with Eddie Murphy, not
even coming to.
Speaker 2 (07:58):
America, nothing.
I said this is not what I sawin the movie.
So why are you doing this to me?
And I just remember we got tothe island.
And then again another thingnobody tell us that they were
going to do a fire drill.
So I got in my room starting tofreshen up, unpacking and they
said, oh, you got to run backout to do a fire drill.
(08:19):
I mean, what do you mean?
There's no fire.
They said no, you really haveto leave the apartment.
I said I am not dressed for theoutdoors.
I have a shorts and flip-flopon.
I got back out and I try to runin the sun.
That sun it was not warm.
I said for the first time callme silly, but I'm gonna say the
sun is actually cold because Ithere was no warmth, I was
(08:41):
freezing my bum off, wow.
But you know it was anexperience, it actually built me
and you know it's a thing inlife that says just be prepared
for the unexpected.
Yeah, because you just neverknow what's going to get tossed
at you.
Speaker 1 (08:56):
Yeah, wow, wow, ooh.
That had to be tough.
Speaker 2 (09:01):
Yes, and then I did
bad and I just remember.
You know again, sometimes youjust never know what's going to
get tossed at you in life orwhere your next step is.
So just be ready when that dooris open.
Because when I was in Michigan,I just I'll never forget that
there were some recruiters fromFlorida, actually from La Playa,
(09:21):
and my roommate said to me canyou just follow me to the
interview?
I said fine, how come?
I'm on my break anyway.
And I was just sitting thereobserving people reading, just
minding my own business.
One of the recruiters came to meand said what are you doing?
And I said oh, I'm just herewith my roommate.
He said to me why don't youcome and interview?
(09:41):
I said I don't even have any ofmy documents here with me.
I don't have a resume, nothing.
He said I observe you themoment you walk in this room.
Come and sit at the table.
And the rest was history.
Danny, and I never looked backthe moment I came to Florida
Never, and I've been living herefor more than 20 years now.
Speaker 1 (10:06):
Yeah, and I'm sure it
is not quite Jamaica, but
better than Michigan.
Speaker 2 (10:12):
Better than Michigan.
Way better than Michigan.
Speaker 1 (10:17):
I think there might
even be an inside joke with
people from Michigan saying whenyou grow up in Michigan, you
leave Michigan.
Speaker 2 (10:26):
Man it was.
It was a different world.
I can tell you, though, there'ssome fun stuff.
You know that I get to see andand do, cause I love to Ike.
You know I love to just walk onthe outdoors and just go to
different places, and just justthat's how I am, you know.
I just you know sometimes yournature have to connect for you
to to see a brighter, you knowdifference in life, and it's
(10:50):
just as me yeah, and you arealso a somalier yes what got you
into wine, because that's alsoa very, very specific thing.
Speaker 1 (11:01):
But also to start to
do that whole process takes a
whole different level ofdedication.
So what kind of sparked thewine journey?
Speaker 2 (11:12):
Well, you know, ever
since I was, I was always
fascinated with wines and how itcome about.
And you know, and I did foodand beverage in school and I
just remember one of the courseswe had to make wine and I
remember we had to start likefrom scratch.
Of course, this is house wine,it's not like the one we are
(11:32):
drinking now, you know.
But I was so fascinated aboutit that when we made that wine I
said, let me see what's goingto happen with this yeast.
And, you know, let me see howall this science is going to
work.
And I just remember that theteacher was not in class that
day.
Speaker 1 (11:50):
Yeah.
Speaker 2 (11:50):
And we decided to go
in that room and decide that
we're going to go in the lab andwe're going to test the wines
out.
Oh, don't ask us what happenedan hour after that, but we're
all very happy.
Don't ask us what happened anhour after that, but we're all
very happy.
And you know, and I'm always socurious about wine and the
(12:11):
different grapes, and even tothis day, it's like every time
something else come out, it'slike what I thought I learned
all of this.
But there's a new grape, yeah,or there's a new grape or
there's a new method or you know, but it's just so.
It's.
Wine is a conversation piece.
You know, you have that glass.
You can make friends just bydrinking wine with them.
(12:33):
Like, let's have a chat, danny,let me pour you a glass of wine
.
What do you see in here?
Let's talk about the life ofthis wine, because every wine
speaks on its own.
You know, I just had a tastingsession and we were doing Gamay.
Again, it was the same grape,but at the same time they speak.
(12:53):
The languages were so different, but they're so beautiful.
Yeah, but again, and it'ssomething I will continue to
learn and continue to teach tomy staff and to my family,
because I do have family members, especially my mother-in-law,
whenever I'm home, and I said,okay, I'm going to be doing some
wine tasting and, you know,taking some notes, and she's
(13:15):
like I'll be your guinea pig.
I said, mom, you have to spit,though she's like I'm not the
one working, I'm retired, so wedo have a lot of fun at home,
even, you know, like this, justbeing curious, you have to be
curious when, if you want tolearn wine, it's not about
drinking it.
You have to be very curious Ithink it also.
Speaker 1 (13:37):
It's a, you know,
just like you said, it does open
up amazing conversations, forbetter and for worse.
So even for the people who takeit serious versus the ones who
don't.
I was doing a wine tasting andI think it just happened to be
me and my wife got paired upwith the other table full of
(13:58):
people who were there kind ofjust to eat something and enjoy
wine.
We weren't super serious aboutit, so you know, it was like a
food, food and wine pairing andwe had so much fun.
But there was this one tablewho was having, who was taking
it way too serious, and ourtable could not have more fun
watching how much fun they weretaking it serious uh, right well
(14:20):
, just because it's like youknow what do you smell?
and we're, and we're all justtrying to think of what basic
stuff in this other table Ismell mushrooms and grass and
we're like, what are yousmelling?
But for them they were having ablast, they were loving it, and
the same thing for us we werestill having a blast, we were
still loving it, just indifferent, much different ways.
(14:41):
What they may or may not havefound funny is when the host of
the event came over to me andasked what I smelled and I took
a, you know, a, very probablyabout 30 seconds, swirled it
like I was.
It was getting quiet in theroom and I was like I think I
smell my mom.
Speaker 2 (15:03):
It was it was
hysterical uh, feel free to use
it.
It's a great look at you andsay what's wrong with this guy
yeah, um yeah, that wine isagain.
It's just a brilliant thing,yeah, you know.
So if you love it, go for it.
Just have fun yeah have fun.
Don't don't mind what the nextperson beside you is doing.
(15:25):
Just have fun with it, and mysense of smell is going to be
different from yours.
Speaker 1 (15:32):
Smells, palates, what
you probably ate for breakfast
and what you just had and thecolognes and perfumes that you
wear and smell probably all takeinto effect.
Speaker 2 (15:41):
Oh, that's not a
thing.
Do not come in the room withall those fragrance.
If you come into a wine tasting, I want to smell the wine and
not my grandma's cologne.
When people do that to me, I'mlike okay, do you really want to
smell the wine or thatfragrance I?
Speaker 1 (16:00):
always say listen.
Speaker 2 (16:01):
No, grandma cologne
in here today, please that's one
thing I never thought of.
Speaker 1 (16:07):
One way to piss off
wine people is to wear very
fragrant colognes and perfumesthat is true why do?
Speaker 2 (16:17):
you show up if you
don't want me to smell your
fragrance.
You gotta be very minimal atleast be very minimal, because
we're here to learn.
And again, your nose picks upeverything and if I'm trying to
smell something and all I cansmell is that gardenia oh god,
(16:37):
you know, yes, you might.
That's that really serious.
You might just take them off.
Speaker 1 (16:42):
Yeah, what maybe
surprised you the most when you
switched from I don't want tosay serving members like you're
still serving members, but fromkind of now running the show a
little bit more Like, was theresomething that maybe surprised
(17:02):
you?
Maybe going from, you know,just being more of like a you
know that to more of like aleadership role, was there
anything that surprised you?
Speaker 2 (17:10):
Well, what surprised
me you know I would if I would
call it surprise is to see howI'm able to connect and then
disconnect, because you have to.
When you, when you leave work,you have to disconnect.
When you leave work, you haveto disconnect.
When you're here, you have toconnect with your in-house
(17:31):
members, which is your team, andalso the members that you're
serving, and it's like, oh myGod, I remember the names.
How the hell did I rememberwhat that person drank last week
or a month?
And here I am at home, I kindof remember what I was going to
do the next minute.
But it's just like thatsurprises because you're so
connected with everything here.
(17:51):
It's like, oh, yes, I remember,or this is your next move, and
it's not the constant planning.
Sometimes I surprise myself andsay, how did we just get
through this without fumbling,because it's not easy and you
can't please everybody.
(18:13):
You please the 99.
But at 1% I get surprised whenI win them over.
Speaker 1 (18:22):
Yeah.
Speaker 2 (18:22):
Because you're like
how am I going to do this?
How am I going to please that?
1%?
Speaker 1 (18:28):
How do you disconnect
?
What's your routine?
Because that is something I'vechatted to a few people about
casually, but something not manypeople talk about openly.
How do you disconnect?
Does it start in the car?
Is it music?
Is it a phone call Like, how doyou start the process of
(18:50):
disconnecting on, let's say,your quote unquote Friday?
You know you have, you know, acouple of days off, or even just
you know disconnecting on yourway home.
What's your process like?
Speaker 2 (19:03):
So my first thing is
whatever tasks that need to be
done at work, try to complete itbefore you go home.
That way you don't take out alaptop on your home, you don't
try to do all those emailsBecause, as my leader would say,
there are certain things thatcan wait until they get back to
the office.
Just turn those things.
Like you can't turn your phoneoff, you're going to still see
(19:25):
that email pop up.
You're still going to remembersomething, but write it down and
say you know, when I get backin the office I will get this
done.
This is now my family time,this is now my me time, and it
wasn't something that I didovernight, because I can tell
you I remember days my husbandused to take my phone and put it
in the car and said you can'tgo in there and get it, can we
(19:47):
have some connection time rightnow?
And you have to work on it andbuild that up, and it will
happen over time.
And you know I used to go homeand I would vent about what
happened during the day.
Now I'll get in the car andI'll have a conversation with
home before I get home.
Hey, you know, my day was likethis and then I switch to
(20:11):
whatever we need to switch tofor home.
And when I get home, we don'ttalk about it.
We don't talk about work thebest thing, because I used to
talk about work so much that myown kids said to me Mom, you're
still not here.
And that was one of the thingsthat really opened my eyes and
said Okay, it is time to reallymake it your time.
(20:33):
And that's when I learned todisconnect Whatever.
I remember that I, you know if Iforgot to do something and I
can, you know, point it tosomeone else to say, hey, I
forgot to do this, pleaseremember too.
That's a quick second, but mydays of having the laptop for
like a half a day I'm stillworking or doing something you
(20:53):
know that's now turned off.
I'll write down whatever Iremember to do and when I come,
I'll come to work early.
I always get into office earlyjust to make sure you know the
stuff that I forgot or somethingthat I need to complete is
completed early enough.
But, like I would say, forexample, today, we know we have
an event coming up.
If you walk in this room rightnow, it's ready to go, because
(21:17):
this was done.
I like to prepare ahead of time.
That way I can disconnect whenI need to disconnect.
But it's practice, though it'sa lot of practice.
And it's not easy.
Because, when you hear thatphone ding, you're so anxious
and want to read it and you wantto respond to it.
You're like I need to respondto this email.
(21:38):
But then you look at it and yousaid do you, do you really need
to respond to this?
Yeah, or take a note Maybelater, when you have the time to
yourself that you're not takingany time away from anyone, do
that quick response.
Or tomorrow, when you get backin the office, open up your
(22:00):
emails and respond to whoeveryou need to respond to.
Speaker 1 (22:04):
Yeah, no, it's a hard
thing to come to grips with and
do and to actually act on itand not answer that email.
And yeah, no, that's superimportant and what a changing
moment there.
Speaker 2 (22:23):
It is a changing
moment and, like I said, for me
my eye opener was again myhusband saying you know, phones
stay in the car, because at thatpoint I had two phones One was
a company phone and one was mypersonal phone.
Company phone need to startstaying in the car because that
was taking up more of your timethan anything else.
And then one of your kids lookat you and said well, mom,
(22:43):
you're telling me not to go herewith my friends, but you're not
here.
You're sitting in a room.
But where are you?
And that's when I said okay,you guys win.
Well, where are you?
Speaker 1 (23:08):
And that's when I
said okay, you guys win.
It is your time and don't getinto a fight about it.
You will catch up to the emailand you will catch up to
whatever you had missed.
Reassign it to somebody else.
Somebody can help you, trust me.
Yeah, yeah, is your husbandalso in the club space or in the
hospitality space?
Speaker 2 (23:15):
Yes, and I think
that's the reason why we are
still so happy together, becausewe always say if we did not
have the same job, I don't knowhow this would work.
The only thing that he alwayssay, though, he will not go back
into management because youcan't have two managers in the
house.
Speaker 1 (23:34):
Ah, interesting.
Ooh, I think that's the episodetitle.
You can't have two managers inthe house.
Speaker 2 (23:41):
Oh snap, you can't
have two managers in the house,
that's a great line.
Speaker 1 (23:45):
Why is that?
Speaker 2 (23:47):
Because one of us
have to be able to mellow the
other out.
My husband is like the quiettype.
When you know something isbothering me, because I go quiet
.
When I'm upset about something,I will just go quiet, you know,
and he's like oh yeah, and hewill, mellows it out and he's
like you know, the two of uscan't be managers in here
because we would go nuts ofassuring the workload what's
(24:09):
happening outside of home, youknow.
So we always like he alwaysjoke about it and said you know,
at work, because he's beenthere for over 15 years, and he
said they can ask me to trainanyone, to teach anyone, ask me
any question and I will answerit, but don't ask me to become a
(24:29):
manager, because that's notgoing to happen.
That's just not going to happen.
One of us have to be able tomellow the other person out and
I'm the happy and go around onceeverything is good.
So he wants that.
He said if my wife is happy,then everybody else is happy.
(24:50):
I don't know what he means bythat.
That's funny, but he's good andwe have a lot of fun.
Though we always do this thingwhere you know, if we know it's
the day of coming up, you know Idon't tell you what I'm doing,
it's getting in the car.
Where are we going?
I don't know, but I know and wewill just drive places.
(25:12):
You know what it be and wewould just drive places.
What would it be we're going togo fishing or maybe just a walk
in the park or somewhere, butwe always try to do something.
But that's always fun andthat's how we find new places
all the time.
Speaker 1 (25:25):
Yeah, no, that's
really good and really special
and that's cool that you guyshave that.
Speaker 2 (25:32):
Yeah, but he does
work at la playa and he loves it
, so sometimes when he's busy, Iget to go and watch him work
excuse me, sir, can I get abeverage?
not now yeah, that happens, yes,or he didn't even run out.
He's like did you guys gettaken care of?
I'm like sure we did.
And I'm like, but no, you gowork so I can watch you work.
(25:55):
And he always like laugh.
And then you know, if I seesomething happen, there will be
like oh, that member have yougoing, isn't there?
That's how it does.
Watch them all run around andI'm like, thank god I'm not
working, but I love the peoplewatch.
I love going out and justwatching.
Speaker 1 (26:15):
I unfortunately spend
a lot of time in airports and
it is amazing.
People watching, amazing peoplewatching, especially when
people don't know they're beingwatched.
Speaker 2 (26:27):
Oh, yes, that's
always the best thing, always
the best thing.
So yeah, but you know, overall,dani, danny, for me it's just
moving and and coming here andjust being humble about all the
stuff that happened for me inlife.
You know, even even the stuffthat is not so good, I use it as
(26:49):
the rise, the rise to theoccasion.
So you know, if you shouldthink, oh, oh, my gosh, he's
going to get down for that, ohno, I am not, because there's
not two bosses in the house.
My husband is going to help topick me up.
He's going to say brush it up,hon, let's carry on.
And we just move on.
And you know, even to see,sometimes, or when I'm able to
(27:14):
help someone to come to thiscountry and work, I'm like, yes,
I just help somebody else, youknow, because it's just a great
feeling when you hear they say,oh, I can go home and send my
kids to school or I put a roomup somewhere and you know, now I
have a home.
It's just such a great feeling,it is just amazing.
(27:35):
And I'm just here as anadvocate to say have fun with
what you do and do not have twobosses in the house.
It's not going to work.
Speaker 1 (27:50):
That is hysterical.
I love that, oh my goodness.
So what is next for you on thehorizon?
What is?
What is next?
What's on your goal list?
What are you trying toaccomplish?
Speaker 2 (28:01):
Well, right now I'm,
you know, thank God, for CMAA.
I'm in CMAA and I'm hoping toget my certifications that I'm
working on and, once I can getmy certified, club management.
So I'm looking towards doingthat and hopefully, you know, to
become a GM one day and I wantto be the people person.
(28:25):
That's what I tell myself.
People always say are you thenext GM?
Are you the next?
I want to be the next peopleperson.
I want to be that young ladythat they look upon and say, hey
, my daughter, my son, is goingto be the next people person,
not just a GM, not not just youknow, the other executive person
(28:50):
, but that people person.
I'm all about being happy.
If I come in the room, I'm agoof.
People always say you're crazy.
No, I was born that way.
I own it.
I don't deny it I was born thatway and I don't try to make it
up.
That's just who I am.
That is just who I am, solet's's have fun.
(29:13):
I love that so much you don'tneed two buttons in the house.
Speaker 1 (29:18):
Thank you so much for
coming on the show and sharing
some of your story and message.
It was very, very nice, really,really appreciate it.
Speaker 2 (29:26):
No, thank you, Danny,
for having me.
Speaker 1 (29:28):
Hope you all enjoyed
that episode.
I know I did so much fun, somuch great energy.
Loved it If you're enjoying thecontent.
A like, share, subscribe itmeans the world costs nothing.
A five-star review with arating.
If you want to download thecomedy guide, head on over to
dennycorbycom slash comedy guide.
That's this episode.
(29:49):
I'm your host, denny Corby.
Until next time, catch y'all onthe flippity flip.