How to Hire the Right ISA for Your Real Estate Business

Nate: [00:00:00] Well welcome everybody to the Structurely and Hatch Coaching webinar. We're excited to be here. Hopefully you guys are excited to be here on a Friday afternoon as well. Here to talk about how to hire the right ISA for your real estate business.

Nate: [00:00:31] My name is Nate Jones. I'm the CEO co-founder of Structurely we're an artificial intelligence inside sales agent company. We love to be working closely with with the hatch coaching and Hatch Realty team which we've got to be the best on that team. I would say with us today Robby T and Erik had taken away guys.

Robby: [00:00:53] Awesome. Well yeah I'm really excited today because we're going to get talk about something that's really dear to our hearts. All about hiring the right ISA and what I'm going to do is I actually want to keep attached to Erik first because you're the one who did this right the first time. And our last call you coined the phrase we fumbled our way through it. But you know I'd love for you to really start things off. Erik How the heck do you hire the right ISA for the real estate business.

Erik: [00:01:27] Gosh I wish it was an easy answer and it is not a pride myself. I pride ourselves on being really good at hiring Hatch Realty and Hatch coaching are based out of Fargo North Dakota. Our communities are two hundred thousand people. We will sell 650 ish homes this year we were this last year that number 43 real estate in the country. And I give you those facts and those pieces of data because it's important that you understand that it hasn't always been this way and we've built it now on the backs of ISAs and I've gotten really good at hiring and that's still been the hardest position I've ever had to fill. It's exhausting. It's difficult this year. Question right now from Ryan asking how do you keep somebody in that department long term like. There's just so much meat and potatoes here so let me dive into your question with more specificity Robby. I want to take you back to 2013. I saw some big wigs some people who really knew what they were doing that they wanted. They had ISAs in their world and even the Red Book the millionaire real estate agent book talks about people like call centers and outbound callers and realistically we had a plethora of business. And with that plethora of business we were letting in a lot of leads go unattended to. We didn't get back to them at all or if we did it was like a 24 hour period. And so here it was the hiring trend, write this down. Really important hire your friend. After 20 minute interview and then I want you to take that piece of paper and tear it up and just disregard everything I just told you because that was how I hired the first one and I got lucky. I had somebody who just answered and responded to leads and we actually got lucky. He had no desire to be like this big producer and agents loved being kind of behind the scenes prides himself on being a number two. And it was a really good culture fit. He was fine at the job but he was a really good culture fit. What happened is we then got introduced to a guy named Robby and Robby was in his young 20s. A year or so out of college was working on political campaigns and Josh our first ISA vouch for him when he said Rob is a really good dude and so I brought in Robby to interview him and I at this point I started slowing down and the interview process I used to just hire people because I liked them because they were great. But I started to figure out who we were and who we didn't know our role. We now developed a nine step hiring process that I'm happy to go over here in a moment. But in this ISA world one I brought in Robby here is the biggest difference maker of him and anybody else is he was hungry like notch not just hungry