The Role of the Inside Sales Agent

On the first episode of Real Estate ISA Radio, your hosts, Nate Joens of Structurely and Robby Trefethren of Hatch Coaching, are joined by the one and only, Erik Hatch - Founder and CEO of Hatch Coaching and The Erik Hatch Team.

isaradio-podcast1-9-3-18.mp3

[00:00:00] Hello everyone. This is Nate with Structurely welcoming you to our first ever Real Estate ISA Radio podcasts where we give you an inside look into the science and setup of building a successful inside sales team for your real estate business. I'm here today with some special guest. Robbie T and Erik Hatch. Robby, I'll let you introduce Erik!

[00:00:38] Awesome. Yeah. So I got Erik here. Erik is literally right down my right hand man said it to my right said seated my right. But you know Erik is not just a co-worker he's one of my best friends and he's our partner in crime in believing in this ISA world. And honestly being the person that first dreamt somebody doing it at his highest level. I want introduce Erik a little bit. We're based here in Fargo. And Erik has built now a team that will do seven hundred-ish deals give or take some 700 or 750 depending on how things shape up. And he's got his hands and fingerprints all over Fargo here as well as real estate interests like our Hatch coaching and. Erik, you want to introduce yourself a little bit and tell people who you are.

[00:01:35] Well Nathan and Robby it's an honor to be here especially in the first episode of Real Estate ISA Radio this is this is great stuff. You guys are up to something that that's cracked the code for the ISA piece you're able to elevate your game your business your service and all the fun from maybe 60 or 70 percent functionality right up to the top 100 percent.

[00:02:00] And so it's been an honor to be on the ride with Robby and a fellow ISAs in Fargo as well and we weapons. So thanks for having

[00:02:08] Us Yeah. We're really excited for you to have to be on our very first episode today. So with that I do want to just give a quick background is this is our first episode on myself. My name is Nate I'm the CEO. Structurely we're an artificial intelligence based inside sales company for real estate out of Ames and my co host Robbie t who has a great deejay nickname at Deejay Robbie T. I'm sure that's going to stick. We're looking out right now by the way. I love it. Yeah and we're where we're the cohosts of real estate ISA radio moving forward. So without further ado we really want to jump into our first topic which is just simply the role of the inside sales agent. We're going to touch on describing the framework of a new lead journey from when they register on a Web site or portal to when they get to your ISA. And then when they're passed off to an agent we're then going to touch compensation structure of the ISA you know what makes them tick what a typical day in the life of an ISA is like. And I think that you two especially are going to be great with this topic so that further do Erik come to pass this question off to you. What exactly does an inside sales agent do in real estate.

[00:03:25] Hopefully everything.

[00:03:28] I mean I would say this is that you don't have an ISA you are the ISA. So whether you are somebody who is brand new to the business or you have a team of 90 people whomever is the lead converter is the ISA. ISA stands for inside sales agent but really I think it's inside service and inside sales that acronym is ISIS and we probably don't want to be calling these crewmembers ISIS. And so instead we're just trying to call them ISAs. The truth of the matter is when a leader signs out when they have raised the